kalielkslayer
Member
- Joined
- Feb 6, 2021
- Messages
- 930
Yesterday I decided to finally get the handle nut for my Rockchucker.
I searched their website and found the part number and that it’s just a 5/8”x18 nut which I could probably get at the hardware store. I was buying a couple other RCBS Things so I searched their website. Even a search of the part# didn’t find anything.
So I emailed their tech support.
today I get an email, “It shipped, no charge.”
I remember calling them once 20 years ago about something and was very satisfied with that call. Today reinforced that! I can afford a nut. But for probably $1.25, they kept a 40 year customer happy.
Vortex optics, Kennetreks boots and RCBS are 3 companies that have always given me great customer service.
I searched their website and found the part number and that it’s just a 5/8”x18 nut which I could probably get at the hardware store. I was buying a couple other RCBS Things so I searched their website. Even a search of the part# didn’t find anything.
So I emailed their tech support.
today I get an email, “It shipped, no charge.”
I remember calling them once 20 years ago about something and was very satisfied with that call. Today reinforced that! I can afford a nut. But for probably $1.25, they kept a 40 year customer happy.
Vortex optics, Kennetreks boots and RCBS are 3 companies that have always given me great customer service.