Any recourse? USPS says delivered - nothing received

[BLB68]

Your recourse should be with the seller. They're the customer for USPS, since they shipped the package. I'd try working with them to get USPS to locate the package. If they're unable, then ultimately they're responsible for a refund.

 

[Black Knight]

One other possibility in resolving this if it does not turn up in the next few days is the U. S. Postal Inspection Service. File a complaint that the item has apparently been delivered to the wrong address or somehow has been intercepted. You might be surprised how quickly items show up after the Postal Inspectors find out about a problem. Many years ago I had a subscription to a magazine and had not received one for about 2 months. I called the magazine and they said they had been sent and would send out a replacement. I also called the Postal Inspection Service Office and filed an intercepted mail complaint. The most recent magazine was in my mailbox 2 days later looking as if it had been through a flood. The replacement from the magazine company came in a week later. After the investigation was completed it was found that several carriers were not delivering all the mail but throwing some in a trash dumpster. This is one possibility and happens more than people think.

 

[jmace57]

Thanks - I did contact (by email) the auction house where I bought the mags to let them know what happened. I suspect that with the USPS saying it was delivered, they are going to say too bad, so sad.

 

[Texrtc]

Same problem with USPS. I ordered 4000 45acp bullets and them shipped to my office. I called the distributor and was told that they had been shipped a week earlier and their records showed them as delivered. I called the local USPS and inquired and told them that no delivery had been made. I was immediately put on phone with a supervisor who put me on the phone with the driver who delivers to my building. The driver told me they were still on his truck because he did not want to haul them to my suite due to the weight. In two hours he was in my officer delivering my bullets.

 

[Deanimator]

I ordered a camera lens reverse ring before Christmas. I had it sent to a friend's office, since there's no rental office here or anyone to receive it when I'm at work.

USPS listed it as "delivered", but nothing was received. I contacted Amazon and they refunded my money.

 

[jmace57]

All - I wanted to follow up to be fair. The package arrived today. No explanation. Just sitting in my mailbox. No second follow-up call as promised by the local postmaster. I wonder where the box has been for the past 13 days. It had no "delivered to wrong address" on it or anythiing. I wonder if I would have seen it if I hadn't filed a case with the USPS.

Anyway...happy ending.

 

[RetiredUSNChief]

Well, all's well that ends well, then!

Congratulations!

At least now you hve some helpful information to mitigate such occurances in the future.

By the way, how to the magazines work?

 

[wow6599]

Glad it worked out in the end.

IMHO, FedEx has been the most gun friendly of the 3 carriers. They will take a handgun or rifle at any FedEx store in my area. UPS - drive 20 miles to their main hub.

Also just sent an AR back to Stag for a little repair. I went to the closest store, which was a UPS store, to buy a 48" box. The worker asked me what I was shipping. She went semi crazy..... "you cant ship rifles, it's illegal!"

I told her of UPS' policy, and the federal law.....

 

[herkyguy]

two years ago i sent a XD slide off for new sights. It came back via USPS as delivered, but i never received it. after jumping through hoops for three days, the delivery guy delivered it a few days later with a post-it note attached to the package saying he had "accidently" put it in the wrong box. I had spoken with every supervisor i could and personally driven miles to the nearest office to complain with no resolution until it magically appeared.

I hate USPS. They are a burden to the taxpayer and nothing more.

 

[RetiredUSNChief]

I hate USPS. They are a burden to the taxpayer and nothing more.

Actually...

The USPS hasn't received any direct tax funding since sometime in the 1980's, with few exceptions.

Just saying...

 

[GlowinPontiac]

I get junk mail with my address and the name of a guy 3 houses away on it. Both of us have visited the post office and called everyone possible but USPS just says there is nothing they can do.

I have also received packages with half the contents gone and a "sorry your package has been damaged" sticker on it. USPS says that since the package was delivered its not their problem it got cut open and retaped with items missing.....

 

[tarosean]

Keep in mind that both Fedx and UPS are now delivering to the USPS. (With sure post and, I forget what the other is called). It shows up as delivered with your respected tracking number but in fact it was only delivered to the local post office.

 

[RetiredUSNChief]

Keep in mind that both Fedx and UPS are now delivering to the USPS. (With sure post and, I forget what the other is called). It shows up as delivered with your respected tracking number but in fact it was only delivered to the local post office.

There's that option, anyway. You should ask if they deliver to the door or via USPS. Some companies clearly define that in their shipping options, some do not. It's a nominally higher price for delivery to the door and not via USPS, but not much.

 

[12131]

If you didn't sign for it, it wasn't delivered.

All Delivered means is the package or mail guy punched it in on his computer at your address.
Or the one down the street or the next block over if he was sightly lost at the time.

File a claim ASAP.

rc

If there was no "Signature Required", then if it's delivered, it's delivered. It could have been stolen from the front door, but it's still "delivered".
If there was a "Signature Required", and it says "Delivered", but the supposed receiver never signed for it, then I agree with you that it was not delivered.

Anyway, glad that the OP finally received his stuff.

 

[herkyguy]

Actually...

The USPS hasn't received any direct tax funding since sometime in the 1980's, with few exceptions.

Just saying...

they are losing money EVERY year and are backed by the Federal Government. The Federal Government is backed by my tax dollars. Period.

I don't care about semantics, USPS is a failing entity propped up by the government. If it were a private business, it would have shut its doors years ago. on top of that, their customer service is horrible and I just about lost a slide to a handgun because of their incompetence. When it comes to parts for firearms, i go out of my way to avoid shipping anything via USPS. plenty of vendors also advise against using them due to damage.

 

[RetiredUSNChief]

they are losing money EVERY year and are backed by the Federal Government. The Federal Government is backed by my tax dollars. Period.

I don't care about semantics, USPS is a failing entity propped up by the government. If it were a private business, it would have shut its doors years ago. on top of that, their customer service is horrible and I just about lost a slide to a handgun because of their incompetence. When it comes to parts for firearms, i go out of my way to avoid shipping anything via USPS. plenty of vendors also advise against using them due to damage.

If you're curious to look into these things, one of the major reasons the USPS is having problems is that Congress mandated that they massively prepay into their Retiree Health Benefits over 10 years, due to the Postal Accountability and Enhancement Act of 2006. This is to the tune of 32 billion dollars.

Before that, they were running modest profits...not bad, considering the USPS is supposed to be self-funded by selling it's own services, while breaking even on expenses. (They aren't supposed to be a profit maker.)

It's not helping that the USPS overpaid into the governments pension program and never received that money back. To the tune of billions.

As for federal tax money they DO get...it's only about 100 million or so a year.
With an annual budget a wee bit over 70 BILLION, which is self-funded, I hardly think the 100 million in taxes constitutes a total failure.

If they can get through the Congress mandated pre-funding issue they got saddled with, they shouldn't be having any more problems.

http://articles.chicagotribune.com/..._1_postal-jobs-postal-service-health-benefits

http://www.postalreporter.info/blog...oss-for-fy2013-5-6-billion-due-to-prefunding/

http://www.nalc.org/depart/legpol/pdf/2011/USPS_financial_challenges_03-2011_Fact Sheet (leg).pdf


So no...the USPS isn't a money pit like so many other government run programs.

 

[herkyguy]

So don't pay into a retirement account and let it turn into yet another government backed pyramid scheme?? That way the books won't show so much red? Come on now....that's the party line from the union. how about those no-layoff clauses in contracts?? There are bigger problems.

Bottom line is USPS doesn't compete with private carriers. I wish it did, but it simply does not.

Firearms related, I reference my earlier posts. I lost a slide and had zero support and no explanation why it magically appeared days later. On top of that, I have been told by several gun parts vendors specifically to avoid shipping via USPS due to problems with delivery and damage to parts.

When I ship or receive a firearms-related shipment via UPS, there is tracking data up to the minute from departure to arrival. Same thing with Fedex.

Via USPS, there is a tracking number generated that often displays no updates until the day the item (sights, scopes, grips, magazines etc.... just to name the kind of gun parts I ship) arrives. It is useless.

 

[nazshooter]

The main reason I'm wary of using USPS for guns is their poor tracking system. For less important stuff they do just fine.

If you're curious to look into these things, one of the major reasons the USPS is having problems is that Congress mandated that they massively prepay into their Retiree Health Benefits over 10 years, due to the Postal Accountability and Enhancement Act of 2006. This is to the tune of 32 billion dollars.

This is only unreasonable if you think delivering pieces of dead trees to nearly every home in America nearly every day makes sense in the 21st century. Mail is a dying business so they need to either fully fund their pensions or stop promising them.


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