Beretta Customer Service

[ice monkey]

Has anyone had to deal with Beretta’s customer service?

Are they reasonable?
What’s their turn around times?

I bought myself one of those little Tomcats (the blued model). Darn things frame broke with less than 100 rounds through it … sigh. I went to their web site and in their FAQ they say not to even call, but rather just ship it to them. Which I did, but wish I had now called them first and asked them to pay as it cost $90.00 to send it to them!!! That’s over a quarter of what the gun costs Arg. Anyway, I didn’t want to have to go back, as UPS only ships guns from their downtown location here.

So, if any of you have dealt with them - let me know your experiences, and what time frame I am looking at getting my pistol back. I ask about reasonable because I asked if they would send me an Inox model in return and that I would pay the difference as I understand they are tougher.

 

[SureThing]

I bought a 92 FS. It had a pooly machined slide. I called first, and was instrcted to mail the gun into them with the receipt. When I asked about paying for shipping, they said to fax a copy of the receipt in. They reimbused me.

They did not offer, I had to ask. Also, it took 4 weeks to get a new slide back.

 

[paradox998]

I had two tomcats crack. The frame over the trigger is not heavy enough on the blued models. After the second broken frame (after less than 100 rounds in each case) they replaced the tomcat with an 92FS.

I had to pay for the first return, they paid for the second. I would insist on an INOX model if you want to stay with the tomcat.

The website is useless. They never seem to update it. I tried to track my returned Tomcats with the website and never found my gun. My turnaround was several weeks until they looked at the gun. Very frustrating, since a 30 second inspection showed the gun is not repairable.

You have my sympathy....

 

[PX15]

FWIW:

My one experience with Beretta CS/Warranty Repairs was over a decade ago and wasn't a positive one.

I keep telling myself those jerks I tried to deal with have been replaced, but I don't intend to buy another Beretta just to find out.

Others may have better experiences than I had..

Jesse

 

[ETH77]

More Firearms Companies need better service - HK, SIG

I can relate to your troubles with customer service. My wife is in a customer service industry - sales. It's hard to get repeat business when the manf, or dealer blows you off when problems arise.

I would like to state publically that I have never in my entire life (I'm an OF), seen the high quality of customer service provided by SAI on their Steyr pistols. Little things get take care of, others have had major things, and they've been taken care of, all of it promptly.

When you buy a $339 blow-out gun from CDNN, you kind of feel like you've taken your a** in both hands. Not the case here. Check out the Steyrclub website. I'm not the only one raving about the customer service. Add in the high accuracy of my pistol, and I'm in heaven.

 

[searcher451]

It took me months (not weeks, months), more than a dozen phone calls, and at least two dozen lengthy emails to get Beretta off the dime when I, too, had a problem with a brand new Tomcat. (Problem? The trigger crapped out after 66 rounds, and those initial 66 rounds were laced with FTFs and FTEs.)

Eventually I had my FFL dealer ship the gun back to Beretta at my expense. Three weeks later, they sent me a new gun in its place, with no explanation of the issues with the firsts one.

Bottom line: That's no way to run a railroad.

 

[ice monkey]

Hmmmmm. So don’t hold my breath is what I am getting out of all this. I guess the good thing is with all the poor reports coming in – the only thing Beretta can do is impress me!

Thanks for all the responses and helping me prep for the “fight,” and possible disappointment. I’ll post when I hear something, and let everyone know how my experience moves forward.

 

[Lonestar49]

BUSA sucks big time.. and beyond

...

Well, that should be "months" from now, as they have had my Px4 40cal, with the trigger-sting issue, which they "acknowledged, did exist is some Px4's" and on "my dime" (April 08) they requested that I send in my gun, 6 months ago, which I did, with my new night sights on her, converted to a G-model. And I got an email from them, BUSA, aprox 2 months later, "new gun being sent to you".. and NO gun, and for the last 3 months they have not answered any of my email, or Beretta Forum PM's to their Forum REP, for the last 3 months.. And the last inquiry PM I just tried to send, is now being denied by the Beretta Rep.. otherwise, "chooses not to receive any PM's from me.." the customer.

Their word, words, are crooked, as in, tongue..

A fight..? more like a nightmare IMO


Ls


Ps.. just sent a PM to the administrator, asking him IF he had forwarded my PM message, via email, to BUSA Rep that was my only "choice" last week being he had my PM messages shut down to him last week has, suddenly, been "allowed" to receive my PM's as of today, just now. But said he "never" got my request to forward the, my PM, message to BUSA rep.. the sting is on-going.

It's a game I'm NOT enjoying "having to play"

 

[ice monkey]

Oh man that sounds like a F’n nightmare!!! Considering they have you by the B***S, what are/can you do?

Me personally, I think I’ll start e-mailing them now as they still haven’t acknowledged receipt of my pistol. Considering it cost me $90 to “overnight” it … I know they have it. Man I hate having to fight for good customer service.

As it stands, I have gotten into shooting Sporting Clays. There are two scatterguns that feel good in my hands, a Beretta, and a Browning. If Beretta doesn’t pull its weight, then I’ll be voting with my hard earned dollars as to which shotgun to buy – even though I do prefer the feel of the Beretta. I guess that’s all I can do.

I’ll never understand why Customer Service doesn’t get priority in company’s … Good C/S is great P/R and counts for massive word of mouth sales! How can Beretta not know that?

 

[Lonestar49]

Easy, the civil market is an after-thought..

...

Their main market, and has been for a long time, is now the Px4 series guns for LEO's..

They sell 600 here, 800, there, along with the Military and the M9's. And, my best guess is simply that with the many Px4's that are coming into trigger-sting time, cracking frames, etc., either thru rounds shot, inherent design flaws with the plastic frames or now that the "colder months are coming", again, that they have the entire gunsmith/repair people dealing with the big accounts and the civi-individual claims, "needs", are on the back burner.. way back.

Along with, what you are experiencing, myself, and "many, many" others with CS and warranty claims, hell, just replacement parts (out of stock, will have them in 3 months, etc.) that have come to a clear conclusion as to NOT buy a Beretta, ever again, as they have "shown" they "don't care".. and are "non-supportive" with after market replacement parts - sales. Try getting a Px4 recoil spring.. not in stock.

It's simply the big contracts, that count, and sell some of the overflow, or left-overs, or returns of big deals that fell-thru due to unacceptable events, to the civi dealers and "get the money", and stall on any warranty claims from us, the "little customer", in their eyes, and take care of the big contracts, build-em, sell them, repair them, or replace them for them, the big accounts, not us expendables..


Ls

 

[ice monkey]

Well Lonestar49 I am sorry to tell you that it seems you may be right! I e-mailed Beretta yesterday asking that they at bare minimum send me a confirmation of receipt for my pistol, and I still haven’t had a response. Hopefully UPS buggered the delivery and I’ll get the $400 insurance + shipping cost back LOL.

The thing is, I really do like the pistol – but after doing extensive searches on the net, it seems that the Blued 3032 has a chronic record of breaking! Which makes me wonder why on earth they even make them? I also note that people have been complaining about it for years!! Sigh. It doesn’t bode well that a co. such as Beretta would manufacture junk, and then not even acknowledge those who have sent them back a product they knowingly have been manufacturing poorly for years.

It looks like I may be screwed! Sigh.

Well 49, I hope Beretta has a massive data base and some crazy spyware in order to know who the little guy really is! How do they know I don’t have influence on large contracts that may come their way? Not everyone uses their pull to have things corrected when the possibility exists … Ah, who am I kidding lol.

 

[kitsapcharly]

Buy from Kel-Tec for the best customer service on the planet. They often send replacement parts free from a phone call and it can be very fast even from Florida to the Northwest where I live.
Bersa also has a first rate customer service reputation. haven't had to use it and they want the gun instead of sending parts but it usually gets worked on the day it arrives.
Springfield Armory has a very good reputation for customer service also. They handle the XD models.
These are three really good companies to deal with and between the make quite a variety of guns. I have guns from them and they I'm happy.
I've dealt with Taurus and their customer service is as bad as thier guns.
I've shot a former girl-friend's Beretta and it had problems.
Don't buy anything from a company that treats you badly or is known to treat others badly. They'll keep it up only as long as suckers (us) will keep buying because we get attracted to looks or features or ads. My XD-45c is ugly and looks slightly ridiculous but it's very good. My KTs and Bersas work and these companies stand behind their products.

 

[Lonestar49]

It's OFFICIAL BUSA News

...

It just gets better.. NOT, but it's late, calling it a night, but I'll post the latest BS from Beretta tomorrow.. here.

You should really get a clear picture of the, ever-ongoing, BUSA BS when I do..

Until then,


Ls

 

[guntotinguy]

Had the same problem with the TomCat,sent it in and it took about a month but got it back as an Inox at no extra charge...I found them to be courteous and very helpful...

 

[ice monkey]

Well it’s been two weeks since I sent Beretta my Tomcat. I have been out of town for the past week, but when I got home “the letter” from Beretta was waiting for me. That was Monday. Today (Thursday), I got a call from Beretta stating that they had looked at the pistol, found it un-repairable, and would be sending me a new one next week – a Inox model – at no extra charge.

There is no question that Beretta has a process they follow and my e-mail went unanswered, which is a bit frustrating. But when you read the web-site ... I guess they did exactly what they said they would. 49 – I don’t doubt that you have had a bad experience, but if I do indeed receive my new pistol next week, I have to admit that I’ll be a happy camper!

 

[SureThing]

They do what they say they are going to do...but don't give us any warm fuzzies in the process tho.

 

[NC-Mike]

Hehehehe... Tomcats break. The internets are full of Tomcat horror stories.

I just put a 92 FS on lay-away and hope I don't have to deal with any warranty issues.