Over the years the bulk of my experience with Cabela's has been internet/mail order, and I've been happy. Only within the last year or so has one been open near me, about a half hour drive, and since late November 2019 I've bought a Smith and Wesson AR-15 and a Uberti "Stallion," a .22LR copy of the Colt 1873 Peacemaker. Both sales went well, and the counterpeople were knowledgeable, polite and efficient.
When I bought the Uberti, the salesman actually showed me a Pietta equivelant that was not on display, for a less price tHan the Uberti. I thought it a nice touch, but I still bought the Uberti.
I'm sorry to hear that some other stores are not providing decent service ..... I've always liked Cabelas.