Cabelas has FART Tumbler on sale

[sellersm]

What Strat Rider has experienced is why I asked them to cancel my order, after speaking with 3 different people (one of them actually called me!) and they all stated that the LITE model was on sale, they didn't seem to care that someone messed up, and they had no way of authorizing the purchase of the 7L FART model at that price...

 

[D Rock]

In a post by a member of Glock Talk, the member said that he got a call from Cabela's saying the whole thing was in error. Said that the package would come with instructions on how to return with free shipping and a complete refund. He also said that the Caller ID on the phone call said "toll free number" with no indication that it was Cabela's, so be aware.

Dave

 

[HDMontana]

I guess I was lucky to get someone on the phone that actually switched the order so I would get the larger version for the $99.97 price. Sorry others are giving you guys such a hassle.

 

[Strat Rider]

I sent an email to them in order to get a very thorough explanation of everything and they just responded saying that they won't charge me the return shipping fee.
- - - part of their response - - -
I am sorry but we have quite a few items that have the same basic item number. I think the reason we show them on two different screens is because they are not similar, other than the fact they are Frankford Arsenal Rotary tumblers. You likely saw the differences.
- - - - -
Other items have the same Item # - that's pretty poor asset management. "You likely saw the difference" - the Lite version never showed and you now only see both of them if you do a search for their item #. NOBODY does that.

I'm done with Cabela's after I get rid of these gift cards - jeez.

 

[D Rock]

I am sorry but we have quite a few items that have the same basic item number. I think the reason we show them on two different screens is because they are not similar, other than the fact they are Frankford Arsenal Rotary tumblers. You likely saw the differences.
- - - - -
Other items have the same Item # - that's pretty poor asset management. "You likely saw the difference" - the Lite version never showed and you now only see both of them if you do a search for their item #. NOBODY does that.

I'm done with Cabela's after I get rid of these gift cards - jeez.

I actually checked when the link was first posted and also found that they didn't have the Lite version on their website. They could probably have handled this better.

Dave

 

[forty_caliber]

I've never shopped Cabela's. After reading this I think I will continue that practice. I had a problem with a return at Target 25 years ago, haven't been in that store since.

An axiom of the retail business is, "You can't win an argument with a customer". I get really tired of the lack of respect that many big chains have toward their customers. It's always something.

Vote with your dollars.

.40

 

[RMH]

Got my FART from cabelas. It is the larger one. Now if I only had some dirty brass to clean.

Mine also showed up today and it is the large 7 liter size.

 

[HDMontana]

Mine also showed up today and it is the large 7 liter size.

Nice!

 

[NapalmMan67]

Mine also showed up today and it is the large 7 liter size.

Me too, except it's the Lite version. Called Customer Service to get resolved- All they could do is say "We're sorry for the confusion". They refused to exchange for the larger tumbler, even though I pointed out it was the ONLY item available when I placed the order (and they acknowledged that too). I did get them to commit to refunding the return shipping so I don't get stuck with paying for their mistake.

Before this, I actually had told myself I was done with Cabela's after BPS took over and I had had, a few issues with orders and a ridiculous CC fiasco. Now, for sure, I am through with them. Suck it JM, you've lost my business for good..


.

 

[larry7293]

I received my FART. It is the larger one.

 

[bearleft]

Corporate over road my C.S. reps correction of the FART mistake, not handled well at all.