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CZUSA a real letdown

Discussion in 'Handguns: Autoloaders' started by Maxinquaye, Nov 17, 2006.

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  1. Maxinquaye

    Maxinquaye Member

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    I'm a big fan of CZ's pistols but I have to say my experience with them over the phone just left me cold. The firing pin on my 75B broke after about 20K rounds and I ordered a new one. After installing the new one, I kept getting light strikes. Finally figured out that the new pins have a different amount of clearance for the firing pin safety because of a design change in '99. Called CZ and asked for an old style pin and was told to "file the new one down". I'm also worried that the safety itself will be compromised since the edge is peened from trying to use the improper part. They told me they would be happy to SELL me a new one...after it was damaged by an incorrect part THEY sent me...and are unable to send me the correct part on a gun that's only 6 years old. Dunno if I'll be buying any more CZ's which is a shame...
    :scrutiny: :cuss:
     
  2. gudel

    gudel Member

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    Why didn't you just send it back in the first place?
     
  3. Maxinquaye

    Maxinquaye Member

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    Because it only needed a new firing pin, which is something I am capable of doing myself. In fact, I can throw the old pin on my mill and fit it too, and likely clean up the old FP safety and fix that. However, I have a lot of tools and some metalworking experience. The majority of people would be in for a visit to the gunsmith with service like this.
     
  4. gudel

    gudel Member

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    I guess they really stick by the book of 5 year warranty. What are you going to do now?
     
  5. Maxinquaye

    Maxinquaye Member

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    Clean the parts up in my mill and never buy another CZ. Bummer as I was looking at a RAMI for carry and know of at least 3 people who have purchased CZ's on my recommendation. They're losing my business and that of my friends over a $10 part. Wow.
     
  6. Smurfslayer

    Smurfslayer Member

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    Not to poo poo the righteous indignation but at least CZ will actually send you a part. Good luck trying to get Glock, Sig, or H&K to send you a firing pin. I broke an H&K USP 9 f/p at about 7500 rounds, so not only was I more righteously indignant, but I ran face first into H&K's "armorer only" parts restrictions. St!nkers.

    If you like the gun, but are dissatisfied with the service, pen them a nasty-gram and remind them that there are competing pistols out there that will easily fit your requirements.

    My few pieces of eight.
     
  7. rellascout

    rellascout member

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    I would call them back and explain the situation again and I would bet that they make it right.
     
  8. Maxinquaye

    Maxinquaye Member

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    Yeah, I just prefer to deal with companies that do good business. Compare them to Walther / S&W. Called the other day to buy a recoil spring for a P22. They took my address and sent me one...asked how much they replied cheerfully "no charge"! Now THAT'S customer service. Got it in 2 days too...
     
  9. TX1911fan

    TX1911fan Member

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    I haven't had to deal with CZ customer service, and after this story, I hope I won't have to. I will second the cudos to S&W/Walther customer service. They took back my P22, worked it over, cleaned it up and sent it back, all free of charge. Everyone can make a bad gun or a bad part once in a while. It's how you deal with it that keeps customers.
     
  10. Correia

    Correia Moderator Emeritus

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    One point of order on that. I've broke Sig pins before, and had a new one for free in the mail in a couple of days. And it was not the original owner either.
     
  11. pedaldude

    pedaldude Member

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    I'd try calling again and talking to a different person, or even asking to talk to someone else while on the phone with the difficult person. Answering phones for a service hotline aint the best job and sometimes the people on the other line are just sticking it to you because of there own insecurities.

    Also I know people who in the past have been nasty and rude to customers because they are angry with their boss and deliberately want to make people angry.

    your experience is unfortunate and if you call again and notice the same pattern of dismissive behavior on part of the customer service department it doesn't speak well for them,

    sounds more like a conversation with the phone company.
     
  12. Maxinquaye

    Maxinquaye Member

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    Well, I spoke with two people, and I was not nasty or rude to either. The second was their gunsmith. If he tells me I'll have to pay for the part, so be it. I'll take my business elsewhere.
     
  13. 1 old 0311

    1 old 0311 member

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    Guess that will leave more CZ's for the rest of us.:evil:
     
  14. Mark54g

    Mark54g Member

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    Totally different experience on my part. While they were sometimes a bit hard to get ahold of, CZ-USA has been great to me. They sent me 3 parts for my pistol when I did not even ask for anything.

    First off, was a front sight when I mentioned the dot on it was a bit off center. 7 days later, new front sight.

    Second was an issue I had with only 2 brands of ammo. All other brands worked great. There was an ejection issue with Blazer and a slide locking back prematurely with Fiocchi. They sent me a new slide stop spring and extra power extractor spring, again, free of charge and they arrived in 6 days.
     
  15. tango3065

    tango3065 Member

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    I called them today also and had nothing but a positive experiance trying to get flush mount mags for my cz40p. You want to have a unforgetful experiance with customer service just try getting parts from taurus;) .
     
  16. armoredman

    armoredman Member

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    I am very sorry you had such a bad day with CZ-USA. I am one of the ones who has had nothing but outstanding service from CZ-USA. :cool:
    Call them back, and see if they understand what happened and why you are upset. :(
     
  17. Phil DeGraves

    Phil DeGraves Member

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    I have found S&W to be the absolute best in the Customer Service Dept. Springfield tries hard. The customer service people are very helpful, but their warranty workmanship leaves something to be desired. I've heard Ruger is excellent and Sig has always been helpful to me, although I have heard (though not experienced) that they can sometimes be difficult to deal with.
     
  18. hqmhqm

    hqmhqm Member

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    S&W really lives up to their lifetime warranty. I bought a used 22A and something broke off the slide, I just sent it to them and they repaired it no questions asked.

    If only their stuff fit my hands better.
     
  19. cvb

    cvb Member

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    CZ warranty

    good experiences here...so far. The item you want is something
    I wouldnt mind CZ doing the work. for them it could be a liability thing.
     
  20. phorvick

    phorvick Member

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    My experiece with CZ customer service was horrid. Never again. I love my CZ's but I will never buy another.
     
  21. Buck Nekkid

    Buck Nekkid Member

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    Yep, ya love the gun...ain't gonna buy any more. What horse excrement! I got 8 or 10 CZ's and a bunch of Rugers. I've had good and bad service from both companies. Am I gonna pout and take my business somewhere else when these firearms fit my needs the best? Hell no!
     
  22. jlh26oo

    jlh26oo Member

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    The flip side of that is you're also losing their business over the same value. Meaning, it's a gun you like, and you are sacrificing it out of principle (not that there's anything wrong with that). Power.

    On the matter other companies NOT doing similiar- I once LOST a pin removing the cylinder from my GP100, and I told them as much. They didn't care, just sent me another for free. While I appreciated it, that in itself probably wouldn't make me give up GLOCK for a P series- even if GLOCK CS ever similarly screwed me (to the tune of $10) as they did you.

    Especially considering you have the know-how to fix it yourself, don't give up your handgun of choice over $10, ymmv.
     
  23. Pilot

    Pilot Member

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    I've never had to use CZUSA customer service as my three CZ pistols have been flawless.
     
  24. varoadking

    varoadking Member

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    Apparently not...:rolleyes:
     
  25. hso

    hso Moderator Staff Member

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    Strange. They sent a set of grip screws for my wife's RAMI free of charge when I asked about getting a single replacement for one that fell out.
     
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