Hi all, any one else had issues with Friendswood Bullets out of Texas? I have bought from them several times in the past and the quality is good but their delivery and customer service sucks big time. They charge your credit card immediately the order is placed. I wouldn't mind that so much if they stuck to their promised delivery dates. At the time I placed my last order on May 21st, their site said allow 4 weeks delivery due to high demand. Ok so I expected to wait up to 5 weeks, allowing for shipment.
I know I can get my money back through the CC company but I want the order I placed. I am sure they are still swamped and working long hours but if they charge a credit card immediately, they have an obligation to ship close to the promised lead time.
I sent them a request for a status report on my order two weeks ago and still haven't heard from them again. Same thing happened on my last order too. I don't want to cancel the order as I have already waited the seven weeks but I sure wont be placing any future orders with them.
As noted, the product quality is great but customer service is non existent .
Any one else had the same experience with these guys.
I
I know I can get my money back through the CC company but I want the order I placed. I am sure they are still swamped and working long hours but if they charge a credit card immediately, they have an obligation to ship close to the promised lead time.
I sent them a request for a status report on my order two weeks ago and still haven't heard from them again. Same thing happened on my last order too. I don't want to cancel the order as I have already waited the seven weeks but I sure wont be placing any future orders with them.
As noted, the product quality is great but customer service is non existent .
Any one else had the same experience with these guys.
I