I am FURIOUS at Powder Valley.

[USSR]

After placing an order with Powder Valley for 5k Large Pistol Primers, 4k Small Pistol Primers, and 1k Small Pistol Magnum Primers (all which were shown to be available on their website), I received a phone call from Powder Valley saying they were cancelling my order because they didn't really have any Small Pistol Primers, and because of this, it is their policy to cancel the entire order. They would not substitute another primer or simply remove the Small Pistol Primers from my order, THEY CANCELLED THE WHOLE FRIGGIN' ORDER! I am FURIOUS!!!

Don

 

[david bachelder]

They did the exact same thing to me.

 

[USSR]

Thanks for letting me know, David. I am sure there are others. This is a despicable business practice, and I think we all should write letters to the CEO of this company and let them know how we feel.

Don

 

[pilotlight]

I am sure they fulfilled all of their government orders though.

 

[Hungry1]

While understand your frustration, it's important to realize that it's a seller's market right now.

They have the ability to sell out their entire inventory in mere minutes. It's just not cost effective for them to fuss with complications.

It's business.

 

[floydster]

I must say over the last two days this whole PV situation has been very entertaining

Press on

 

[tbob38]

I think I'd be furious too. But I'm not sure I'd like to be in the business through all of this, doesn't take much of a lapse to get a lot of folks teed off at you.

 

[Walkalong]

You would think they could cancel just the primers they did not have. If they can't do that, they need an overhaul of their system. They can surely afford to do so with the business they have turned lately.

Bummer, hope my phone doesn't ring. I only ordered LR. Fingers crossed.

 

[HighExpert]

I started some time ago ordering one item per order. If I need to file 3 or 4 orders with the same company, so what? I pay a little more freight and I am sure I back up their shipping dept a little, but that's what they get paid for.

 

[CatPuke]

Sure, yell and scream and grumble.. then they wont post availability on facebook anymore.

I cant think of any other vendor that has made a stronger effort not to gouge or abuse their customers through all this. Natchez has primers at gouger pricing, with $18 shipping, $27.50 hazmat and a 2k limit. And they dont care if you dont like it.

 

[floydster]

Walk, I think you are safe, they still have LR listed

 

[joustin]

Their posting did explicitly state that any order that had a back ordered item would be cancelled, no if an or buts.

Sent from my DROID RAZR using Tapatalk 2

 

[floydster]

USSR said they were in stock at the time, am I missing something??

 

[USSR]

USSR said they were in stock at the time, am I missing something??

Yep! Woman I spoke with on the phone said it was their fault; they listed it as being available, but they didn't actually receive any of these primers.

While understand your frustration, it's important to realize that it's a seller's market right now.

Got nothing to do with being a buyer's or seller's market; got everything to do with having good business practices and bending over backwards to fix your screw ups. I'm in business myself, and that's how I conduct business.

Don

 

[Walkalong]

LP and SR are showing available on PV, where they were not a few minutes ago. Canceled orders?

Yes, poor business that will turn off some customers. They need to revamp their system to handle these sort of things.

 

[greyling22]

life's too short to get that emotionally involved over primers. Sure it was a bad move and bad policy on their part, but hey, you're still got your money.

 

[Katitmail]

Being in IT and looking at their website it looks like there is no inventory control built-in. They have to manually "shut down" stock. And maybe they were little late

It also looks like you can place order on "out of stock" items and if I guess they won't tell difference on their end if it was placed on OOS item...

 

[Hungry1]

Don,

I'm in business too. I've never even come close to moving 10,000,000 units of anything in the time that PV has.

It's impossible to do that type of volume without someone being unhappy.

 

[Beentown]

I'm in business too. I've never even come close to moving 10,000,000 units of anything in the time that PV has.

It's impossible to do that type of volume without someone being unhappy.

x3. 10,000,000 in minutes is unfounded for most. Can't believe the site even stayed up.

 

[CatPuke]

Its a policy based on a system limitation. I ordered primers one week, and powder another & hoped to combine the order - their system will not allow it. Going back and manually reviewing hundreds of orders would slow down their shipping even more, and also make it possible to introduce new errors..

It would have been *really* easy to send a canned email to cancel the order, but instead a real person called, knowing they were going to get yelled at, as a courtesy. Cabelas didnt call me when the cancelled my primer order (that had been pending for a week).. nor did they give me the sale price i had locked in a week later when they came back in stock.

I really doubt powder valley is any happier about the system issues than you are, but taking the system offline to upgrade it (or dealing with the bugs that will inevitably get introduced in an upgrade) isnt anything a sane person would do to their business when they're already a month behind on orders.

Looks like just about every vendor i can find has jacked their primers by at least $10 per k, if powder valley can sell ten million primers in a half-hour at $24 per k, they could probably sell ten million in an hour at $34 per k, or do like Bruno's did and crank them up to $60 per k and blame "the market".

Lets not kick these guys for being decent.

 

[plunge]

i just ordered 10,000 SR primers.I wonder what will happen.

 

[USSR]

Lets not kick these guys for being decent.

Some of you guys are incredible. "Hey, man, sorry your dog got shot, but ya know it kinda looked like a coyote, and you can always get another dog". Sheesh! Now I know why this country is going to hell in a handbasket; no righteous indignation.

Don

 

[rightside]

I have an idea, you should not buy from them anymore, try Natchez you will probably be happier there.

.

 

[Elkins45]

Now I know why this country is going to hell in a handbasket; no righteous indignation

I try to save my righteous indignation for something other than buying stuff for my hobbies. Or maybe we have different definitions of "righteous"?

 

[1SOW]

You would think they could cancel just the primers they did not have. If they can't do that, they need an overhaul of their system. They can surely afford to do so with the business they have turned lately.

Bummer, hope my phone doesn't ring. I only ordered LR. Fingers crossed.

Back in Jan, I backordered 8# of powder and 5K SPPs.

I saw some powder show up but no primers, so my order wasn't going to be filled. I emailed them and asked them to ship the powder when it became available and then the primers when 'they' became available. I explained that I knew it meant two haz-mats and shipping $. They agreed.

I was emailed and my Vit powder shipped 'TODAY'.

Their system did allow "some" flexibility in this case.

Over the years, I've noticed that talking with the people at PV , they try to be very helpful and fair. Their ordering "system" seems rigid and inflexible. The web site hasn't changed significantly in a looong time.