Last month I bought a Mueller Optics 4-16x mil-dot scope from Midway USA. The scope arrived with a defect or foreign object on the inside of the lens. I wanted to see how well the scope worked and decided to mount it up anyways and shoot with it. I figured I could return it back to Mueller after I shot with it.
After a range session I liked the scope and wanted to get it fixed or replaced. I emailed Mueller that I had mounted the scope and the problem I had with it. They said to ship it in to them and that the scope would be covered under their warranty.
Last night I get a message from Mueller to give them a call. I called them this morning and they told me the spot in my scope was paint from the inside of the scope body. They told me that I tightened the scope down to tight in the mount I was using and caused the paint to crack in the inside of my scope. Mueller claimed my scope has ring marks on it which it does not.
There are several problems I have with this, the first being the scope had the defect before I ever installed it. The second thing is the mount I used prevents overtightening and the last problem I have with their story is I used proper torquing procedures to mount the scope.
Then these guys tell me they will not warranty my scope, even though I had a problem prior to mounting it. They offered me a new scope at their cost which I declined. I asked them where in their warranty does it state not to use a defective scope. They couldn't tell me, they also told me they deem my scope to be abused and will not replace it. I asked for them to send me my scope back. I sure hope they didn't make it worse than it was.
So buyer beware of Mueller and their shady warranty practices, I read other reviews where they had a quick turnaround on returns. All I got was the runaround.
After a range session I liked the scope and wanted to get it fixed or replaced. I emailed Mueller that I had mounted the scope and the problem I had with it. They said to ship it in to them and that the scope would be covered under their warranty.
Last night I get a message from Mueller to give them a call. I called them this morning and they told me the spot in my scope was paint from the inside of the scope body. They told me that I tightened the scope down to tight in the mount I was using and caused the paint to crack in the inside of my scope. Mueller claimed my scope has ring marks on it which it does not.
There are several problems I have with this, the first being the scope had the defect before I ever installed it. The second thing is the mount I used prevents overtightening and the last problem I have with their story is I used proper torquing procedures to mount the scope.
Then these guys tell me they will not warranty my scope, even though I had a problem prior to mounting it. They offered me a new scope at their cost which I declined. I asked them where in their warranty does it state not to use a defective scope. They couldn't tell me, they also told me they deem my scope to be abused and will not replace it. I asked for them to send me my scope back. I sure hope they didn't make it worse than it was.
So buyer beware of Mueller and their shady warranty practices, I read other reviews where they had a quick turnaround on returns. All I got was the runaround.