Pro-mag customer support is excellent

[braindead0]

I know many have problems with Promag magazines, I did.. Purchased two magazines for my wife's PT-111 and both wouldn't feed properly. Seemed the catch was too low so the bullets nose wasn't quite high enough.

I sent them back to promag, got a call from Chris and he said they seemed to work fine in their PT-111 and asked a few questions.. I noted that we had purchased 4 factory mags and they all worked fine.. He said he'd go out and buy some factory mags to compare with, and possibly buy another PT-111 to see if they changed something. Said he'd ship them (or new ones) back, and if we still had problems he would issue a call tag..

Long story short, I got the mags.. and they work fine. Haven't called him back yet to find out what was different, but they work fine now.

We always hear about how crummy things are, just wanted to say I had an excellent experience..

 

[MikeK]

I agree that many people complain about them, but I use them in 5 different guns and have had zero problems.

 

[braindead0]

Well, I've had problems with 100% of the mags I purchased ;-). I thinkt that because they are so inexpensive (didn't say cheap ;-) folks just toss them and don't bother taking advantage of the warranty.