Redding Dies & Customer Service Incredible!

[John Galt]

I'm in Calif so I should be using RCBS... I met a guy who used to work there and he really didn't like their shop or management or anything else. Oh well. Also, someone told me RCBS and Redding used to be equal, but RCBS went to sleep and havn't moved forward.

Anyway, I've heard everywhere Redding is currently the best.
I bought one set of Competition S-Die for 223.
I bought a regular set for 17-Mach-IV.

It being 17cal. Me being inexperienced and was too tired and headstrong... I completely pulverised and demolished the entire decap/expander part. Yes, I forced the hell out of it. It breaking had nothing to do with the Dillon or Redding Die.

I wrote Redding and told them this and specifically told them it was all my fault and asked what replacement parts would cost + postage. They sent me a new one no charge. I was emphatic in that it was all my fault. I did want the new part at cost, but certainly NOT for free.

Putting togeather this unreasonably good customer service with their reputation as being the best, there is almost no way I'll ever buy another brand of dies. If they are that loyal to me, they deserve my loyalty back. In fact, I'll feel pretty guilty as it is until I buy a couple more sets to even out the score.

ps: Don't ever force stuff.

edit: I shouldn't have mentioned RCBS. This wasn't meant to say anything about them.

 

[Ala Dan]

Hello-

I can't and won't address R.C.B.S. and their "internal
affairs" problems; but I won't be one saying anything
bad about them either. With no disrespect to the
fine folk's at Redding; there are/was some over at
R.C.B.S. as well. I know of several persons, that
have needed small parts or pieces from the R.C.B.S.
customer service department; and have e-mailed or
PX'ed them, only to have the needed accessory on
its way in a matter of hours! And in most cases,
this took place in a timely fashion; without
R.C.B.S. even having secured the necessary funding!
So, when I tip my hat to our friends in the retail part
of this business; I never forget the staff over at the
R.C.B.S. facility.

*FootNote- I own an use a lot of R.C.B.S. equipment;
and quite frankly, I don't know where I would be with
out them?

Best Wishes,
Ala Dan, N.R.A. Life Member