Rock River Customer Service...terrible!!!!!

[Beentown]

Meh, they have excellent service once you are able to get a hold of someone. This two week period is horrible for them. NRA convention, owner dying, and catching up to panic production.

Right now is an absolutely crazy time for them and the rest of the industry. Before Newton RRA was 120 days back on AR builds. Add after Newton panic and it is all over. Spoke with a young woman a couple months back and she had received 400 emails that day alone as a Rep for dealers. That does not count phone calls.

If someone is trying to get individual parts forget about it for a good, long while. Individual parts (triggers, LPK's, etc...) are allocated for builds first. Builds are over 120 days behind...parts are going to be a long time coming.

 

[Skylerbone]

When I ordered mine in 2010 there was a 6-12 month wait on most rifles with only a few exceptions. As one of those exceptions was an acceptable compromise, the wait time was just over a month.

For future reference, Hilltop Gun Shop in Colona, IL is the closest retailer to RRA and keeps a healthy inventory.

 

[Archangel14]

I think I'll wait a bit. I'm in no rush anyhow.

I get that this is obviously a bad time for RR. But, in conclusion, I respectfully recommend that RR start working very hard on getting client communication in order. I cannot begin to tell you how much rapid, honest communication helps with my client base. I'm telling you, there are times when my service falls far short of client expectations, yet they are always forgiving because if the prompt communication I give. I hope RR gets it together, I do.

 

[Arizona_Mike]

Honestly I think you are expecting too much form a small company. I submitted a technical question to them about .458 SOCOM upper options on the 1st or 2nd (don't remember) and got as answer before 6AM on the 3rd.

Mike

 

[Walkalong]

These are tough times for everyone. Companies are trying to deal with a massive amount of orders. They are moving product at a faster rate than ever before and are concentrating efforts at making and shipping product. While we would like to get answers immediately it isn't always realistic right now. Companies are so focused on getting people the product, sometimes communication is what gets hurt.

Frustrating no doubt, but realistic lately. We all need to be a little more patient right now.

And when someone loses patience, let's be a bit kinder reminding them to take a deep breath and be patient.

 

[greenlion]

So you expected them to hire a new person for that one weekend when they were out so that a live person could tell you that anyone who could answer your question was away at a gun show....

Something tells me that would not have satisfied you either...

 

[Captains1911]

The owner dying is not an excuse.

They should post his passing on their website so customers and potential customers would understand.

Stop making excuses for poor service.

You clearly have little knowledge and experience with the operation of small companies.

 

[SSN Vet]

fast-good-cheap

pick two