battlehatch
Member
I have a Ruger P944D .40S&W. Great first pistol, nice safety features, good pop to it. Anyway, my friend and I were at the range and the recoil spring collar retainer fell off. I didn't find out until I got it home to clean it and the guide rod assembly fell apart. I went through 5 aftermarket parts distributors for the collar retainer and they were all wrong! I was so frustrated that I was having this much trouble buying a $.50 part!! Finally, I broke down and called Ruger. I assumed that I was going to have pay for the part, so I got the jaws of life and opened my wallet. The lady who I spoke to on the phone was really polite and empathized with my frustration. I gave her the serial number off the pistol and in two minutes, she got back on the phone and told me that the part was on the way and that instead of sending me the retainer, she was sending the entire guide rod assembly free of charge! In a few days, the part arrived, gun works perfectly now. I work in motorcycle sales and service and it's nice to receive good service once and while!