Horror: a while back, through a series of missteps, trades, and snaffoos I ended up with a Ruger SR45. the original owner claimed he had only 100 rounds through the handgun, and when I received it, it only came with a single magazine, again the claim from the original owner was that it only came with one(a verified lie). well I took it to the range and ended up with at least 5 light strikes, a failure to eject, 2 failures to return to battery and zero lockbacks on last round out of 30 rounds. needless to say, the decision to send it to the factory was not a difficult one to make. Customer service:it was a pain to get ahold of them. I tried a few times but since their call centers are only open during my lunch hour, it was next to impossible to set up an RMA over the phone, which is the only method which Ruger will set up an RMA. eventually I sent a less than cordial email asking to please set up an RMA via Email because I could not get through to speak to a technician to set up the return. a few days later, they called me and in less than 5 minutes I had my RMA authorized and they emailed me a shipping label. the turn around time was fast, it was only at Ruger for 3 days before they emailed me the tracking information. I was worried that they were refusing to service it because I had been up front with the fact that I was not the original owner and the fact that I was under the impression that it had been tampered with. the handgun returned yesterday and I must say I was extremely surprised. Ruger replaced the entire trigger assembly, recoil spring assembly, and striker assembly, along with a laundry list of smaller parts. the form also stated that repairs were made to the barrel and that they test fired 40 rounds before shipping back. they essentially gutted the entire frame and slide assemblies and gave me all new internals. they did not mention any work to the original magazine, but did include a free second magazine. I was not expecting anywhere near this level of service given the circumstances. besides the headache of actually setting up the return, I could not be happier with the service A+. Range Review: I took it out today with the 3 magazines and decided to bring along my XDM45 compact that I haven't shot in a while. I must say I was not ready for the recoil, I've been shooting exclusively 9mms as of late and my 45s have been gathering dust and getting neglected so it took me a minute to get used to the recoil again. the SR45, although lower ammo capacity than I would like, is a great tool. I was extremely impressed by the accuracy at 10 yards. I did notice two issues with the handgun that I would like to point out, the magazine I sent back still fails to lock back on the last round. however, the new magazine they gave me, as well as a spare I purchased before the service trip both lock back with no problems, it's just that one mag. it's a minor annoyance so long as I mark the magazine so that it doesn't get mixed into a defense rotation(not that I'll probably ever carry this for defense). the other is something that I've been noticing with more and more of the semi autos I own, if you slam a fresh mag with the slide locked back, the slide will automatically drop. this saves time on reloads, but also creates a bit of a training problem for me, as that's something that some of my handguns do, but others don't so I will have to get good at using a slide release or not depending on the situation. overall I am extremely happy with the service, I think given the choice between a free 3rd mag, or a fully functional 2nd mag, I think I would pick the free one every time, especially considering the price of SR45 mags. other than those issues, the handgun functions 100%. i put 105 rounds of Jack Ross Reman ammo and some absolute garbage hollow point home loads I've been trying to get rid of and it didn't hiccup once. here is the first 30 rounds through the SR45 at 10 yards. here is 30 rounds fired from the XDM45(Ironically I used to shoot this handgun better than anything else in my collection) here is 30 rounds fired from the SR45 at 10 yards, followed by 12 rounds fired in double taps at 5 yards.