Sad news for the New Beretta APX

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Well an update of sorts, 7 days since I sent Beretta an email, no answer yet. I called them on 1-3-22 and after 20 minutes on hold was told to leave a voicemail. They said they had a chat line on their website, I haven't found it. I am not a happy camper and I am usually very understanding that mechanical items will break at some point, but I would like some good old fashioned customer service. The friggin warranty will be out before they contact me back. I will update whenever I am contacted.
 
Encoreman said:
Well an update of sorts, 7 days since I sent Beretta an email, no answer yet. I called them on 1-3-22 and after 20 minutes on hold was told to leave a voicemail. They said they had a chat line on their website, I haven't found it. I am not a happy camper and I am usually very understanding that mechanical items will break at some point, but I would like some good old fashioned customer service. The friggin warranty will be out before they contact me back. I will update whenever I am contacted.
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That's unfortunate. Stuff happens, it's how a company deals with problems that arise when there are problems that keeps or loses me as a customer. Sig USA is on my 'don't buy' list after a couple of bad experiences.

BSW
 
JTQ said:
Our OP hasn't listed his ammo, but I assume you did see the ammo used in the pistol-forum thread, and it was panned by nearly all posters.


Edit to add: Let me clarify - the point I'm making is a link was given to a Craft Holsters article that mentioned a reliability/safety issue with the APX, that used a pistol-forum thread as source material for the reliability/safety issue, yet the thread itself indicated the problem was bad ammo and not the gun. That is the point I'm making, and not questioning whether our OP in this thread actually had a problem with his APX.
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Very good points, and a good example of how the internet can twist perception. While I'm sorry to hear about the op's experience, to create a thread implying there is a widespread problem seems unfounded. Like you mentioned, the source (another forum thread) for the failure craft holster documented was based on a failure that was assumed to be caused by commercially reloaded ammo from a questionable reloading company. So...craft holster uses this as their number one failure to name? Second, in the ammoland failure, the user states that he put thousands of rounds through the pistol which were mostly +p. Beretta explicitly states that extended use of +p ammo may decrease component part service life expectancy. Additionally, Berreta warns against using reloaded ammo (I know, they all do...) I have a hard time believing these are anything more than isolated issues, possibly caused by the ammo being used.
 
Encoreman:

Such “service” as part of their Policy, even if Beretta is understaffed, is what guys on AKfiles- quite frankly- call truly s@@@y.

if related parts are very Uncommon, then Beretta can afford to offer a free replacement gun, or a full refund.

If they are owned by :::hedge fund::: investors (If…) only looking at the short-term profits, then this might partly explain callous service .
 
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Beretta customer service is second to none.

Call them up and speak with them about it. They WILL take care of you. Fantastic folks to deal with.
 
JCooperfan1911 said:
Beretta customer service is second to none.

Call them up and speak with them about it. They WILL take care of you. Fantastic folks to deal with.
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That doesn't seem to be the case currently from what other are reporting. What was your experience and how long ago was it?

BSW
 
JTQ said:
While I've argued in this thread, reliability/safety complaints about the APX are not common, unfortunately, complaints about Beretta's warrantee and service are widespread.
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Either of these unreliable firearm or terrible customer service will prevent me from being a customer ever again!!!

JCooperfan1911 said:
Beretta customer service is second to none.

Call them up and speak with them about it. They WILL take care of you. Fantastic folks to deal with.
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JCooperfan 1911, please give be a number where a real live person will talk to you. I called the 1-800-Beretta, waited on hold for 20 minutes and was told to leave a voice message and somebody will call back. That may be true, however they didn't say when. So if they call back in say 10 years I guess they would have been telling the truth.
 
About 6 years ago, they replaced the tritium rear sight on a 92A1 I owned that was DOA. Quick and friendly transaction. I do not remember any extended hold times. Keep in mind we are in a pandemic and companies are doing their best with limited personnel. Be it mailing, shipping, etc, everything is on a strain at the moment. Patience is warranted during these times.
 
I have 9mm APX Centurion that has poor accuracy----to be fair, I haven't really shot it that much or tried different ammo or bullet weights. Also have a full size that's never been shot in the 2 or 3 years I've had it----mainly because 9mm has been scarce and it's still too expensive for me to be just blowing rounds off.
 
briansmithwins said:
That's unfortunate. Stuff happens, it's how a company deals with problems that arise when there are problems that keeps or loses me as a customer. Sig USA is on my 'don't buy' list after a couple of bad experiences.

BSW
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Oh, do tell. Not that I had any Sigs on my list, but how a company treats its customers is telling and honestly Sig was already down on my trust list because of their insanely high employee turnover rate.

Seems all these companies that have gotten military contracts let it go to their head because Colt, Beretta, Sig, Glock, and HK all seem to have issues when doing CS or warranty work for civilian customers.
 
JCooperfan1911 said:
About 6 years ago, they replaced the tritium rear sight on a 92A1 I owned that was DOA. Quick and friendly transaction. I do not remember any extended hold times. Keep in mind we are in a pandemic and companies are doing their best with limited personnel. Be it mailing, shipping, etc, everything is on a strain at the moment. Patience is warranted during these times.
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A lot can change in 6 years. What Beretta may have been in 2015 wrt customer service apparently no longer applies today and whatever the excuses they may have are just that: excuses. If during Covid Beretta's customer service is this bad of a you know what show then there's zero reason to buy any new Beretta for a good while.
 
TTv2 said:
Oh, do tell. Not that I had any Sigs on my list, but how a company treats its customers is telling and honestly Sig was already down on my trust list because of their insanely high employee turnover rate.

Seems all these companies that have gotten military contracts let it go to their head because Colt, Beretta, Sig, Glock, and HK all seem to have issues when doing CS or warranty work for civilian customers.
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1) Sig P250 that just wouldn't work right. After they had sent me the 3rd one and I had sent it back for intermittent FTEx, at my request they sent me a used P226 as a replacement, which got me out of the P250 mess.
2) Sig 550 Russian in 7.62x39 that had the CH hitting the end of the slot in the receiver. I sent it back and they said they couldn't fix it, so they sent me a Sig 556 as a replacement. I had bought a 7.62x39 rifle and they had replaced it with a 556 rifle. These two things were not interchangeable for what I wanted to do. Sig said 'you accepted it from your FFL, it's your problem'. That's when Sig USA moved into the list of companies I don't do business with anymore.

BSW
 
Well an update of sorts, I have sent 4 or 5 emails since 12-31-21 with absolutely NO response. I called and left message. My next step is to send a snail mail letter to the Mfg plant here in Tennessee, maybe I can get somebody to respond. If I was the CEO of Beretta I would be very upset that a customer with a very legitimate complaint cannot get any response. If I had his email or snail mail address I would send him a message also. FYI if you buy Beretta you are on your own.
 
News flash, I received a call from Beretta this afternoon. The nice lady explained that covid had struck them fairly hard, phone system problems and she said pretty much if it could happen it did. The letter I sent to Tennessee plant was forwarded to her. She apologized and said they would send a shipping label and they want to find out what the issue is. She offered me a Beretta gun of my choice. I started to tell her an over/under shotgun would be nice. But I am glad they finally are doing something. Now I am seriously thinking of a 92x compact, what are your thoughts? The px4 storm just isn't for me. Thanks Mac
 
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JCooperfan1911 said:
Beretta customer service is second to none.
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Indeed but they are not magicians. If the gun's fundamental design is not well adapted to .40, the customer service cannot do anything to help. The only fix is to trade it in for an APX in 9mm.
 
Encoreman said:
She offered me a Beretta gun of my choice.
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That offer alone suggests that they care quite a bit about their customers. That is a rare trait these days.

I'd take her up on that in a New York second.
 
I almost told her I would take a 686 Silver Pigeon just to see what she says.I would take that and be happy. I told them I had more in ammo going thru that gun than the gun cost. I think 1,083 rounds plus or minus just a few.
 
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