Sad news for the New Beretta APX

[Homerboy]

About 6 years ago, they replaced the tritium rear sight on a 92A1 I owned that was DOA. Quick and friendly transaction. I do not remember any extended hold times. Keep in mind we are in a pandemic and companies are doing their best with limited personnel. Be it mailing, shipping, etc, everything is on a strain at the moment. Patience is warranted during these times.

Ah, the “pandemic excuse” again. Well, during the pandemic, I wanted to send my 30 year old Gen 2 Glock in for new night sights and an overhaul, being 30 years old. They answered the phone immediately, told me where to download the return form, and so I did. I sent it to them on 12/20/21. They got it on 12/22 and the super friendly technician called me on 12/22 to confirm what I wanted done. I had it back in my hands on 12/24 in a new factory case, with a list of parts replaced. Virtually all of them. Other than the charge for the night sights, I paid nothing.

I called Ruger about three weeks ago to ask about getting a new rear sight pin because the one in there was bent getting it out. 4 days later I had three new ones in my hand, free of charge.

I’m a big fan of Beretta 92’s and I’ve been a member of the beretta forum for over 20 years. Their customer service does not get any positive reviews.

 

[Homerboy]

News flash, I received a call from Beretta this afternoon. The nice lady explained that covid had struck them fairly hard, phone system problems and she said pretty much if it could happen it did. The letter I sent to Tennessee plant was forwarded to her. She apologized and said they would send a shipping label and they want to find out what the issue is. She offered me a Beretta gun of my choice. I started to tell her an over/under shotgun would be nice. But I am glad they finally are doing something. Now I am seriously thinking of a 92x compact, what are your thoughts? The px4 storm just isn't for me. Thanks Mac

I would gladly take a new 92X Compact, the one without the rail.

 

[GHinNH]

Beretta and the words "customer service" do not belong together. I have never ever experienced anything so dismal in my life, and that was for something relatively minor.

I bought my first ever Beretta, a 92X RDO a few months ago and it will be the last. Knowing what I do now, unless something catastrophic happens I will never ever send it back. Wish I could do it over and buy the CZ I passed up instead.

 

[JTQ]

Ah, the “pandemic excuse” again. Well, during the pandemic, I wanted to send my 30 year old Gen 2 Glock in for new night sights and an overhaul, being 30 years old. They answered the phone immediately, told me where to download the return form, and so I did. I sent it to them on 12/20/21. They got it on 12/22 and the super friendly technician called me on 12/22 to confirm what I wanted done. I had it back in my hands on 12/24 in a new factory case, with a list of parts replaced. Virtually all of them. Other than the charge for the night sights, I paid nothing.

I applaud companies for doing great work during the pandemic, but I won't condemn a company for having trouble during this time. I'm not giving Beretta a complete pass, but I'm probably a little more understanding than some in this thread.

I don't think I've found a company that I've done business with that hasn't been less than what they were three years ago. From grocery stores, to drug stores, to firearm supply companies, to car companies.

 

[JCooperfan1911]

Ah, the “pandemic excuse” again. Well, during the pandemic, I wanted to send my 30 year old Gen 2 Glock in for new night sights and an overhaul, being 30 years old. They answered the phone immediately, told me where to download the return form, and so I did. I sent it to them on 12/20/21. They got it on 12/22 and the super friendly technician called me on 12/22 to confirm what I wanted done. I had it back in my hands on 12/24 in a new factory case, with a list of parts replaced. Virtually all of them. Other than the charge for the night sights, I paid nothing.

I called Ruger about three weeks ago to ask about getting a new rear sight pin because the one in there was bent getting it out. 4 days later I had three new ones in my hand, free of charge.

I’m a big fan of Beretta 92’s and I’ve been a member of the beretta forum for over 20 years. Their customer service does not get any positive reviews.

I accidently loaded a Mak round in Dad’s 19 a couple years ago (bone headed I know) and when I beat the gun open lockup didn’t sound right and I was afraid to fire the gun. Sent it back to the G people and also asked for night sights. Got it back in a couple weeks right as rain totally fixed. Great people at G.

 

[Homerboy]

I applaud companies for doing great work during the pandemic, but I won't condemn a company for having trouble during this time. I'm not giving Beretta a complete pass, but I'm probably a little more understanding than some in this thread.

I don't think I've found a company that I've done business with that hasn't been less than what they were three years ago. From grocery stores, to drug stores, to firearm supply companies, to car companies.

25 year owner of many Beretta's and 25 year member of that forum. Many complaints of shoddy customer service go WAY BACK before the pandemic.

 

[Shipwreck]

That doesn't seem to be the case currently from what other are reporting. What was your experience and how long ago was it?

BSW

Yea, they have taken a nose dive. I read that someone left the company and then things went south.

I have seen some horrendous stories on various forums lately. One one forum, a guy said that Beretta has had his pistol for over a year now.

I have owned 41 Berettas over 30 years. So, I am a fan. But they have taken a nose dive.

 

[briansmithwins]

Yea, they have taken a nose dive. I read that someone left the company and then things went south.

I have seen some horrendous stories on various forums lately. One one forum, a guy said that Beretta has had his pistol for over a year now.

I have owned 41 Berettas over 30 years. So, I am a fan. But they have taken a nose dive.

Some of these brands act like people will forget how they were treated when when they have problems. Others go out of their way to take care of you when one of their products has a problem.

The shooting community is a pretty small subset of the general population and it's a small world.

BSW

 

[Styx]

I have 9mm APX Centurion that has poor accuracy----to be fair, I haven't really shot it that much or tried different ammo or bullet weights. Also have a full size that's never been shot in the 2 or 3 years I've had it----mainly because 9mm has been scarce and it's still too expensive for me to be just blowing rounds off.

I am sure that if you put it on a Ransom Rest the accuracy would be pretty good.

 

[Master Blaster]

Sure does look like an out of battery discharge, unless you have a bad batch of ammo.

 

[Encoreman]

Update, as of 2-12-22 Beretta has had my pistol. I have sent 2 emails to the customer service lady that called me and have had no response. Take that FWIW

 

[Styx]

Update, as of 2-12-22 Beretta has had my pistol. I have sent 2 emails to the customer service lady that called me and have had no response. Take that FWIW

I have to find the thread. I just read a recent thread just 3 days ago. The OP had similar issues with Beretta's CS. He stated that he found the CEO's email online, sent a message, and he heard back a couple of days later. They said his gun was unrepairable, and he was told he could choose any other Beretta handgun.

 

[GHinNH]

I have to find the thread. I just read a recent thread just 3 days ago. The OP had similar issues with Beretta's CS. He stated that he found the CEO's email online, sent a message, and he heard back a couple of days later. They said his gun was unrepairable, and he was told he could choose any other Beretta handgun.

That's usually code for "it's collectable and one of our guys wants it"

 

[Styx]

That's usually code for "it's collectable and one of our guys wants it"

It was an APX.

 

[Encoreman]

Well still no answering of my emails or voice mail box at Accokeek, Md. office. If anyone has the CEO's email address I would really like it as I am about fed up with no response whatsoever. If I were the CEO, there would be some new employee's on the payroll and some good old fashioned customer service would be implemented. This is by far the worst service of any gun/sporting goods company I have ever had the pleasure of doing business with, in all my almost 70 years.

 

[Zaydok Allen]

What an unfortunate situation, but at least Beretta realizes they need to offer compensation. The offer of any other Beretta handgun is pretty huge given the existance of the 92x. Even if it's not your thing, you should be able to sell it and easily recover your money.

 

[Mike J]

Well still no answering of my emails or voice mail box at Accokeek, Md. office. If anyone has the CEO's email address I would really like it as I am about fed up with no response whatsoever. If I were the CEO, there would be some new employee's on the payroll and some good old fashioned customer service would be implemented. This is by far the worst service of any gun/sporting goods company I have ever had the pleasure of doing business with, in all my almost 70 years.

Maybe this will help.
Francesco Valente's email & phone | Beretta USA's Chief Operations Officer and General Manager email (rocketreach.co)

 

[L-2]

This is an opportunity and excuse, if the OP needs an excuse, to buy another pistol (non-Beretta hopefully) to replace the void left by the APX.
Forget about the APX for now as the existing, original APX is literally out-of-your-hands. Someday, either the new one or a repaired original will show up. And hopefully, the new or repaired one may function better than the original, although there could be a design defect as other folks seem to have had the problem.

This is where not-getting-emotionally-attached to this particular firearm is a good thing. Somewhere out there, there's a brand & model which can/will replace that APX, which will earn the confidence of the OP.

I'm generally unfamiliar with the APX. What would some good brand-name replacements be? I'm a Glock-guy so my G43, G26gen3, and G19gen5 do me well for polymer 9mm guns. Glock also has other models, which I just don't have (G43X & G48). My old-school SIGs also are reliable but mostly larger. SIG has its P365 series, which is getting many recommendations. I've got little to no experience with Beretta, so I admit, I don't know what I'm missing other than the frustration should the OP have been me.

 

[amd6547]

Compact .40 carry pistol? Glock 27.

 

[Robbins290]

Man, I feel bad for the lost APX, but if they have me a choice of any beretta handgun, I would upgrade to the 92X, and if I did not like it, sell it and get 2 APX's.

 

[Encoreman]

People may give Beretta the benefit of the doubt, claim that the Covid caused all these problems. About the same time as the first issue with the APX, I had an issue with a HiPoint carbine, I called the number and about the 3rd ring a nice lady answered, I told her what model and issue and she connected me with service. The service guy asked if I was good at tinkering and said I will send you the parts and if you run into problem call me and I will walk you thru it or send it back and I will fix it. Well about 3 days later I had the parts, 10 minutes later I had a fully functioning carbine again. Don't let anyone tell you HiPoint doesn't stand behind their products. Their guns may not be very attractive to look at, but they work and have an excellent customer service department. I hope somebody with Beretta reads this and they may want to mimic what HiPoint is doing. Pretty bad when the world's oldest gun maker has such dismal customer service!! Sorry for the rant. Mac

 

[cnj]

I don't have any info on your particular gun, but over the years I've gotten rid of guns I didn't have confidence in, including new guns.

You never want that nagging suspicion, "is this going to work?". You must feel confident with a carry gun.

This. Right. Here. Take the loss, get rid of it, and move on. You MUST have 100% confidence in your carry weapon.

 

[GHinNH]

6 months later, I get a reply email yesterday from Beretta asking if I still needed help getting my free optic plate. I thanked the lady and said no.

I added that I meant no disrespect to her personally but this was my very first Beretta and would likely be the last because of the way they (now apparent) treat customers. Among other things, I said that if she thought someone might be interested to pass my email along, but I suspect it will just be be tossed.

Suffice to say I've been around long enough to have had the need of contacting various customer support for a variety of reasons, including major repair of brand new out of the box firearms. Never ever have I been treated so abysmally, never mind the fact it was over only a stinking optics plate.

Had they been up front and said something, anything, a statement on the website even, acknowledging the shortcomings and what is going on and being done to address it, but noooo....

Totally ignoring customers and treating them as if they are somehow doing me favor??? Nope you lost me on that one.

 

[JTQ]

Had they been up front and said something, anything, a statement on the website even, acknowledging the shortcomings and what is going on and being done to address it, but noooo....

From the Customer Service page at Beretta USA https://www.beretta.com/en-us/service/

You may have noticed that we have been experiencing some technical issues and down times within our customer service phone lines. We’re upgrading our phone systems and training new technical support agents to better serve our most valued customers. We are actively working to resolve customer support issues and have executed several recent fixes.

 

[GHinNH]

From the Customer Service page at Beretta USA https://www.beretta.com/en-us/service/

That's the same excuse page that has been up for over a year and a half that I know of. Pathetic, and only reinforces my opinion.