Sig Sauer warranty amazed me!

[Macchina]

I posted a thread about some galling on the rail on my Sig P239 a few weeks back and decided to send the gun into Sig for repair.

I faxed in my information, emailed the information email address (no customer service email address is posted online), and then started calling Sig Sauer every moring for about 2 weeks. I would wait on hold for 5-10 minutes and usually never moved up in the "3 calls ahead of you" list. I finally got through and talked to a man who didn't sound too happy with his job. He said he needed my serial number, and I had forgotten to bring the 3x5 card that day that had the number written on it. He said there was nothing he could do and told me to call back when I had the number.

I called the next day and was next in line! After about 5 minutes of holding, I got through to a wonderful lady who gave me her email address so I could send the pics and Serial Number. After a few emails, she asked me to send in the gun and faxed me a UPS label. I shipped the gun out and exactly a week later she emails me and says the gunsmith looked at the gun and deemed it beyond repair. I will be getting a new P239 shipped to my FFL! I am very happy with there service and willingness to send me a new gun. I will be buying another Sig in the future because of this.

Here is a pic of the galling:

And here is the burr that caused it:

 

[docnyt]

Great story. Hopefully Sig will continue to provide great service.

 

[The Lone Haranguer]

I will give them credit for stepping up to the plate when my Revolution Carry 1911 (purchased early 2007) had problems. It was so poor that they voluntarily replaced the gun without my even asking.

 

[bobelk99]

I have never had a reason to think anything but the best of Sig assistance and warranty responses.

 

[Mp7]

good on ya.

from what i reason from THR ...
i think trade-in Sig are the numner1 option
to get an awesome pistol for lil money.

is there a "HiPoint" warranty on Sigs?

 

[9mmepiphany]

it's nice to hear the update and i'm glad everything worked out for you...was it Victoria who handle your issue, i've always found her to be very helpful.

did you have a concurrent post over on the Sigforum? i'm sure they'd be interested in hearing about the outcome too

 

[Macchina]

Yup, it was Victoria. She was very fast with the emails and has kept me very well informed.

 

[Guns and more]

Glad to hear you finally had a good experience. I just bought a Sig 238, and although it seems perfect, it's good to know Sig stepped up.
I would take issue with the use of the word "warranty". That's what they are required by law to do. (Virtually nothing) Customer service is what happens when they do the right thing, and perhaps lose money, but gain respect.

 

[woody99]

I had feeding issues with my SIG GSR a couple years ago. I sent it back twice. The second time was when Victoria was involved. Problem solved. She is the best when it comes to Customer Service.
SIG should have her train their CS staff.

 

[NoleMan]

Good to hear.

I had a similar experience with Sig.