OldCavSoldier
Member
I am definitely a long-time "Smith & Wesson guy." That being said, I gotta add that of the 18 Smiths I own, 14 of them are 20+ years old. A year ago, I purchased a second 3-inch 686P NIB. I got it for several hundred dollars less than MSRP because it had a couple of rough finish spots that the dealer did not want to mess with. (He showed me his invoice and I paid him exactly what he paid for it.) I did see the spots before I bought it, and because the trigger and mechanical working of the piece were flawless....just like my 1976 era Model 19, I bought it, figuring I could definitely live with it if I had to, since it was/is to be a daily working gun and not a safe-queen or display piece.
I took some digital pix of the rough spots, included them in an e-mail to S&W with my question of how they recommend I fix the spots, and they responded that they were sending me a shipping label so I could return the revolver to them. I got the label two days later, shipped the revolver back to them, and received the revolver back from S&W five days after I sent it. It was perfectly spiffed-up. As far as I am concerned, S&W Customer Service is 100% A-OK.
I am sure that there are others who have had similar good experiences, as well as others who have had completely opposite experiences. Just thought I would tell about *one* good recent experience with S&W.
I took some digital pix of the rough spots, included them in an e-mail to S&W with my question of how they recommend I fix the spots, and they responded that they were sending me a shipping label so I could return the revolver to them. I got the label two days later, shipped the revolver back to them, and received the revolver back from S&W five days after I sent it. It was perfectly spiffed-up. As far as I am concerned, S&W Customer Service is 100% A-OK.
I am sure that there are others who have had similar good experiences, as well as others who have had completely opposite experiences. Just thought I would tell about *one* good recent experience with S&W.