Update on the OP
So, I called Taurus yesterday to check on the status of my PT145 because I should have it by now.
These aren't exact quotes, but are my best recollection of the conversation. I am just using the quotations to set out our conversation from the current rant!
The customer service representative informed me that it is "currently waiting for parts." "Ok" I say, "let me get this straight. You've had my gun for 10 weeks and sometime in the last two weeks, you decided that you needed to order the part?" "It took two months for Taurus to figure out that the gun that
it manufactured needed a part?" The very nice rep said that she is "not sure why, but that seems to be the case."
So, I ask "how much longer before you get the part?" and she replies "I don't know, but maybe two weeks?" Yes, she asked me! :banghead:
So I ask, "how long after that will you fix it?" and she tells me, "I don't know, things are pretty backed up."
So, I ask her to check on it because at this point, they have had the gun for something like 10 times longer than I had. She says that "I'm not in the service department and have to rely on what they enter into the system."
I can't freakin' believe it! The people answering the service calls aren't even in the same location as the freakin' service department?!?! What the heck is going on over there?
I'm fed up at this point. I really liked that gun and my wife and I both realy like her .357, BUT, I would much rather pay double for a gun and not have to deal with this kind of %$#@!
Oh yeah, I am in NO WAY 'bashing' Taurus. I like their guns. I just think that they had better fix their service system because I have no doubt that very few people who have the problems that I am having ever buy another Taurus product.
Thanks for giving me a forum on which to rant!
Jim