El Rojo
Member
As some of you might know I opened up a firearms business a year ago and now I am doing mail order for CA legal AR15 compliance parts all up and down the state. I have been building my operation after excellent customer service and I want to try and continue to do so.
Here is my problem. I ship most of my packages USPS Priority Mail. In the vast majority of the cases everything gets to where it is going within two days with now problems. USPS insurance costs too much money and I really don't want to pass it on to the cusomter, so I just ship things. I sort of figure if the PO loses something before it gets delivered, since I don't insure the items, I will take the hit and replace them.
My question is what happens when the track and confirm says the item was delivered? I am not too keen on replacing "lost" items that the USPS is claiming were delivered. Second, even if I did insure the package, would I be able to file a claim even though it says delivered? I was just checking their website and it said "Indemnity is not paid for insured mail, Registered Mail, COD, or Express Mail in these situations: b. Loss, rifling, or damage occurred after delivery by the USPS."
So what do you guys expect out of a company? Should they replace your items if they are listed as delivered, but you still never received them? Should a business have to replace items that are listed as delivered? Let me know what you think.
Here is my problem. I ship most of my packages USPS Priority Mail. In the vast majority of the cases everything gets to where it is going within two days with now problems. USPS insurance costs too much money and I really don't want to pass it on to the cusomter, so I just ship things. I sort of figure if the PO loses something before it gets delivered, since I don't insure the items, I will take the hit and replace them.
My question is what happens when the track and confirm says the item was delivered? I am not too keen on replacing "lost" items that the USPS is claiming were delivered. Second, even if I did insure the package, would I be able to file a claim even though it says delivered? I was just checking their website and it said "Indemnity is not paid for insured mail, Registered Mail, COD, or Express Mail in these situations: b. Loss, rifling, or damage occurred after delivery by the USPS."
So what do you guys expect out of a company? Should they replace your items if they are listed as delivered, but you still never received them? Should a business have to replace items that are listed as delivered? Let me know what you think.