This is why I love Midway USA

[stang46gt]

I just received my 3rd die set from Midway USA in the last 2 months. The 38/357 Lee Carbide 4 die set I received today was packaged incorrectly and the contents of the red die set case was loose in the envelope. After I inspected the die I found that the expander die treads were damaged as well as the cover of the case.

I emailed them and sent them pics of the damaged die. Within an hour Lacy from Customer service sent this email:

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Hello Bruce,

Thanks for your recent email. I do apologize about the way you received your die set. I thank you for your patience and bringing that problem to our attention. Thanks for sending the photos, I will forward these on so that our shipping department is aware of what happen for reference. I have sent out a new die set to replace the damaged one to your po box, please keep the one you already received.

Thanks for your business,
Lacy
MidwayUSA
Customer Service

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I would be happy with just a replacement for the damaged die and said as much to a reply email I sent. 2 minutes after her email I received another saying an invoice was created for me and they will notify me when it is shipped.

I am a very happy customer right now.

 

[SquirrelNuts]

I would be too. I have never had to send them an email from any of my orders, but it sure is nice to know they will back me up should it happen.

 

[Ohio Gun Guy]

Things do happen no matter who you are, what makes good service is taking care of the problem.

They sent me the wrong scope base. When I called, they shipped me the new one and gave me some Midway bucks for the trouble. I was still happy eventhough they screwed up, but they fixed it.

 

[NELSONs02]

Now if they could only get their website to work well.

 

[tydephan]

I'm just getting into the reloading scene and have been thoroughly impressed with how quickly Midway ships their products.

Great service!

 

[jpwilly]

I've ordered lots of things from Midway. I had only one order get screwed up because the description matched my application but it wasn't the right product...they had no trouble shipping the correct product an provided a return shipping label for the wrong product. Great service!

Now if they could get their website to run faster...

 

[The Bushmaster]

Not sure what problem you are having with the Midway site that you are probably having with other sites. Midway isn't the only slow site out there...

I have had an account with them sense 2001 and have received excellent service from them either over the phone or by e-mail. Some complain about their shipping costs. What I have found is those that don't charge shipping charge more for the same product. I'll stick with www.midwayusa.com. Besides they are just up the road from me...

 

[BFE]

Their customer service is great and makes up for some of the other issues you may encounter with them.

 

[loadedround]

I have had two similar situations from MidwayUSA and both times they have corrected the error to my satisfaction. MidwayUSA is still my go to company. They have great Customer Service people and it is a pleasure to deal with this company. No, I have not married into the Potterfield family...LOL.

 

[cibach]

Midway has always had stand up customer service and are quick to remedy any problem with orders...atleast for me

 

[jmorris]

That’s a lot better story than the time I had an upper on back order for 5 months and they kept saying another 3 weeks then, this is the best part, once they came in they canceled my order. I called them up and they said they would be glad to reinstate the order and notified me that it would “only” be an additional $120 (on top of the $390 original price). No thanks.

Furthermore, a letter to Mr. Potterfield stating the fact that I could have bought the same upper five months ago from a stocking dealer and I only waited because of the good price, as well as my distain for bait and switch practices, went unanswered. F me once your fault, F me twice and it’s my fault. I do business elsewhere…

 

[Schofield3]

Go Midway! Really is amazing the orders I’ve had with them ship fast as hell. My last order was placed on a Thursday afternoon and I received it on that Saturday.

 

[BFE]

That’s a lot better story than the time I had an upper on back order for 5 months and they kept saying another 3 weeks then, this is the best part, once they came in they canceled my order. I called them up and they said they would be glad to reinstate the order and notified me that it would “only” be an additional $120 (on top of the $390 original price). No thanks.

Furthermore, a letter to Mr. Potterfield stating the fact that I could have bought the same upper five months ago from a stocking dealer and I only waited because of the good price, as well as my distain for bait and switch practices, went unanswered. F me once your fault, F me twice and it’s my fault. I do business elsewhere…

You are not the only one to see this treatment so don't feel like the lone range. Above I only stated ( makes up for some of the other issues you may encounter with them.) but I will still say they have great customer service until something like this comes along. Boy when it does you better take you hat and run like heck.