Thumbs up for folks at Ruger

[md7]

about 2 months ago i sent my gp 100 off to the factory for some work. (sights were off and one of my DA trigger pulls was really stiff as compared to the other 5.) needless to say, i was dissapointed that my gun was doing this after reading all the good reviews about the gp 100. but i have to hand it to the folks at ruger. they were courteous in their dealings with me, and sent my gun back better than new. it took them a little longer than i would have liked, but it came back fixed and didn't cost me a dime. i took it to the range and it was flawless. DA trigger pulls are excellent imho and it is way more accurate than i am capable of being.

just wanted to type this because it seems like the only news that gets out about people or companies is bad news, and i wanted to let everybody know that there are still companies out there that will stand behind what they make, and deal with you in a courteous way.

definitly happy with the product now, and the Sturm Ruger Company.

 

[Travis Bickle]

I bough an old, shot out Mini-14 at a gun show, and sent it in to Ruger asking if they could do anything about it. What they sent me back looked like a brand new gun. They took everything off the receiver and replaced it and refinished the receiver. What they sent me back looks like a brand new gun. Price was $350, but everything is top-notch.

 

[G. Freeman]

Glad to hear Ruger took care of you. 2 of my brand-new GP-100's are with them as well. Been a month already. Will likely take another month to get it back.

I would have been happier if I didn't have to send 2 new guns back and if they could fix the gun within a week. S&W, Springfield, and Sig could do it, but I guess for Ruger, a 2-month turnaround time is the going rate for repairs.

 

[xxxstarmaniac]

G. Freeman,

S&W had my new pc629 for 4 weeks this past fall, so it may be hit or miss for each person. I hate returning any gun to the factory new, but if it comes back working and reliable, its often worth it. It does make you wonder if they put any time into firing them and looking them over. (and I have had 2 colts, 2 kahrs, 1 para, 1 desert eagle, etc go back, and the smith was the ONLY one that came back in great working order; i.e. I didn't have to get rid of it)

 

[G. Freeman]

xxxstarmaniac,
I could relate, having owned more than 60 pistols in the last 18 years. The quality of the repairs is what really matters. I've sent some pistols back in the past to other manufacturers and some of them came back butchered. Sig, Springfield, and S&W has taken very good care of my guns.

I'm hoping Ruger will take care of my guns as well. My one GP had issues with difficult cylinder rotation making the double action pull very heavy at times, the other one had issues with timing. Keeping my fingers crossed....

 

[xxxstarmaniac]

G. Freeman,

Check this link (if you hadn't) http://www.thehighroad.org/showthread.php?t=1430 It shows a great amount of info that can be put to use on new and used revolvers. The issue mine had was a crack that only looked like a scratch.

I have passed over 2 NIB revolvers since reading this, and have put the gun on hold to work it over a few visits before I buy. Unforunately for autos I just buy with my fingers crossed lol.

 

[BigBlock]

S&W, Springfield, and Sig could do it, but I guess for Ruger, a 2-month turnaround time is the going rate for repairs.

Pretty damn good considering they will be there to make any Ruger as good as new no matter when it was made or who owned it. I do not believe any other company offers anything to second, third, fourth hand owners 50+ years later...

 

[Big Bill]

I just got my SP101 back today from Ruger. I took in in to the gunshop, right after New Years, that I purchased it from. They had it two weeks before they sent it off to Ruger. Ruger replaced the cylinder and some internal parts (the cylinder wasn't bored properly).

I got it back without the hard case that was sent in with the gun and the gun was filthy. BTW, this was the New Haven Conn. site.

I spent a couple of hours cleaning the gun and it is much better now. Is it nomal for them to not clean a gun after they work on it?

 

[Travis Bickle]

I spent a couple of hours cleaning the gun and it seems much better. Is it nomal for them to not clean a gun after they work on it?

Yes, I just got one back from them and it's quite dirty. The problems seem to be taken care of, though.

 

[Big Bill]

Travis - I sent my gun in spotless and I expected to get it back spotless. I guess my expectations were over the top. But, If I were a Ruger Boss, I would insist that all repared guns go back to the owner clean.

 

[Jim K]

I don't know about now, but at one time S&W fired a cylinder of proof loads and a cylinder of standard loads out of every revolver; auto pistols got one proof load and one magazine of standard loads. Any failures were fixed right then.

Ruger did the same. A Ruger rep told me that they figured that firing eliminated 99.5% of the potential returns.

One M1911A1 clone maker told me they fired one round of Corbon as a "proof" load but that was all. (Corbon is not a "proof" load; it is well within SAAMI normal pressure specs.)

Jim

 

[WardenWolf]

Ruger still testfires their pistols. But a lot of companies these days don't because they look nicer on display if they've never seen a round.

 

[Travis Bickle]

Travis - I sent my gun in spotless and I expected to get it back spotless. I guess my expectations were over the top. But, If I were a Ruger Boss, I would insist that all repared guns go back to the owner clean.

Well, it seems rather unprofessional to not at least give it a cursory wipe down, but I'm OK with it not being given a thorough cleaning if it keeps service charges down. Man hours cost money, and cleaning is a job I can easily do myself.

 

[Big Bill]

Well, since the problem was no fault of my own, I don't care how many man hours it costs them to make the repairs. My SP101 was defective right out of the box. I'll probably consider buying a S&W next time. I know they have superior service.

 

[Travis Bickle]

Well, since the problem was no fault of my own, I don't care how many man hours it costs them to make the repairs.

Well, I suppose that's a fair point. I bought mine used, so I was just happy that they fixed it.

 

[Big Daddy Grim]

S&W did just fine by me sent my classic 29 in to be adjusted did not cost anything and it came back in 4 weeks. Taurus on the other hand still has my ultralite 5 shot .357 sent it for repairs 3 months 2 days ago and counting.

 

[Big Bill]

BD - I'll never buy a Taurus. I've heard to many bad things about their guns and customer service. I think I'll be buying S&Ws for awhile.

 

[BigBlock]

Well, since the problem was no fault of my own, I don't care how many man hours it costs them to make the repairs. My SP101 was defective right out of the box. I'll probably consider buying a S&W next time. I know they have superior service.

Don't blame your own lack of gun checking before you buy on Ruger. If you buy a revolver without first giving it a good checkout, you have no reason to complain if something is wrong...and even less of a reason if the factory fixes it for you.

Your gripe should be with the dealer who sold you the gun, not Ruger.

PS - Ruger doesn't even offer a "warranty", so the fact that they even pick up the phone and say "hello" is more than they have to ever do. When they fix your gun, however they fix it, you should be greatful. Smith and Wesson won't even give you the time of day if you aren't the original gun purchaser.

 

[Big Bill]

Ruger doesn't even offer a "warranty"

They still have to comply with the laws of the states where they sell guns. And, the problem was not apparent in the examinations I did. The dealer won't let one load a revolver to see if the cartridges will fit. And, just how many customers do you think Ruger would have if they didn't repair their defective guns?

So, I guess what you are saying is that "buyer beware" when buying a Ruger and be damned happey if they do a crap job repairing it, keep some of your stuff, and leave it dirty as Hell.

Bull$hit!

 

[WardenWolf]

Big Bill, I suspect the gun shop may have done some unauthorized "testing" before they returned it to you in order to make sure it was really fixed. I assure you, that is not Ruger's procedure.

 

[Travis Bickle]

Don't blame your own lack of gun checking before you buy on Ruger. If you buy a revolver without first giving it a good checkout, you have no reason to complain if something is wrong.

If he bought it used, you might have a point, but he bought it brand new in the box. If there was something wrong with it, that's on Ruger.

 

[Jed Carter]

Nothing made by man is ever perfect, problems and defects do make it to us the consumer. The way a company handles a customers problems says a lot about the quality of their products. As far a turn around time, 8 weeks is the norm, when it takes longer... a lot longer, it makes me wonder just how poor the quality really is , if the service department is that far behind in making repairs. Uberti are you listening?

 

[BigBlock]

If he bought it used, you might have a point, but he bought it brand new in the box. If there was something wrong with it, that's on Ruger.

You still have to check a new revolver before you buy it. Would you buy a car without taking it for a test drive?

Yeah, Ruger has let out a lemon every now and then, so has every other gun manufacturer.

 

[Travis Bickle]

Would you buy a car without taking it for a test drive?

If I had test driven another of the same model, yes. Brand new stuff should work right, and if it doesn't, the manufacturer should make it right.

 

[C-grunt]

Every manufacturer will let out a lemon every now and them. It sucks when you get it, but thats a risk everyone takes. But the real test of a company happens with how they treat you when it does. The general consensus is Springfield, Smith and Wesson, and Ruger will treat you right.