OK, the printed word is very one dimensional, and sometimes the meaning doesn't come through. I get a little impatient as I get older, so I apologize if I misinterpreted your meaning.
I've attended the SHOT Show every year it's been in Las Vegas since 1991, back when I was a gun dealer. My experience with the Dillon reps at the show has been that they don't want to hear anything that disparages their products. I have friends who also attend the SHOT Show, and use Dillon equipment, but they also avoid the Dillon booth because of the attitude they've experienced there. I have a neighbor who owned a metal plating business in Phoenix and used to do plating for Dillon, but he finally told Mike Dillon to take his business elsewhere, as he was tired of his attitude and business practices. While I have a few pieces of Dillon equipment, I'm not a Dillon fan. You told them twice their .30 Carbine die was incorrectly made, and they didn't listen to you, and that's been my experience with them in the past. They do stand behind their equipment, and will replace it when it breaks (they copied that directly from RCBS). All they had to do with the two dies you sent back to them was size a few pieces of fired .30 Carbine brass and they would have seen the problem, but I'll bet that was never done. They'll keep selling those dies, and people who buy them will think the problem is something they're doing, not with the "holy" Dillon equipment... It's a shame, too, as it does a disservice to the buyer. I had a Dillon rep actually swear at me on the phone because I was using a Dillon 1200 electric case trimmer on an RCBS Rockchucker, and a Hornady LnL press. And all I did was answer his question as to which press I was using the trimmer on. Needless to say, he didn't make points for his company that day.
Fred