it is unfortunate that many people judge a brand by one gun that they handled in passing. choose any brand of gun that people drool over, and at some point they have produced less than quality work. this is true of EVERY GUN MAKER. however, in my experience, I have seen more glocks sent back than taurus guns. where so many other manufacturers have fallen into there little niche and are afraid to make anything new and innovative, taurus is producing their ,often better, versions of classic designs as well as developing new and innovative designs for the future. when they do have a problem, they stand behind it. the whole reason guns exist is that someone a long time ago decided to blow something up behind a projectile... the rest has been an evolution of events that produced the variety that we now see today. I own taurus guns. smiths, springfields, and other brands as well... I would have no hesitaion carrying any of them and using them in a life saving situation for myself or loved ones. I suggest if anyone is curious about a taurus, they purchase it, try it out, if they are not satisfied, it is likely they can get their money back out of it...and just to add.. if you sell a taurus for half what you paid in the last 10 years, you were seriously ripped. speaking toward their customer services, I know a man who DROPPED a taurus revolver from 5 feet onto a concrete floor directly onto the rear site. He then called taurus to order the part only to find they would not let him order and pay for the part (he explained the situation and took fault)... instead... taurus insisted that he send them the gun to be fixed, which they paid for, even shipping BOTH WAYS... I dont know what your definition of customer service is, but I will take that type of service any day.