What's the fastest factory turnaround you have experienced on a warranty job?

[mpmarty]

I ask because I've had Taurus guns take over a month to turn around and recently I sent a CZ TT45 back to the factory in the Northeast and was absolutely amazed at their service. I fedexed the pistol on Monday, they called me Wednesday and said they had replaced the magazine catch, extractor and spring and were sending an extra mainspring and guide rod just so "I'd have if I needed it". Gun was delivered to my door on Friday all in the same week with a letter from the factory outlining what they found, what they did and thanking me for being thier customer.

 

[HiWayMan]

Only experience has been with Taurus and it was 6 weeks to the day, just like their website says.

 

[f4t9r]

Kimber is really good and fastest was Sig. took like 7 days.
got 2 at kimber now , see if they can speed up a little (I hope) !!!!

 

[Hemicuda]

Smith & Wesson... I called them monday afternoon with a busted Hammer Block in my 637-2... at 8 am, when the lobby of the post office opened on Thursday, the part was there! 3 days, phonecall to part in my hand...

 

[Stevie-Ray]

Only gun I ever sent back was an AMT govt. Got it back in about a week. Didn't matter to me though, as they didn't fix it for crap.

 

[RNB65]

Six days. Last spring I sent my new Beretta 391 to Beretta to fix a feeding problem. I dropped the gun off at UPS on Friday and it came back fully repaired the following Thursday.

 

[Barr]

I sent back a Mossberg Silver Reserve and it took 60+ days and multiple phone calls to get resolution.

 

[win71]

Smith & Wesson... I called them monday afternoon with a busted Hammer Block in my 637-2... at 8 am, when the lobby of the post office opened on Thursday, the part was there

Now that is fast !! And quick thinking on someone’s part at S&W. The Hammer Block is a fairly important safety part. You can imagine how it would look if they waited the usual 6 weeks to respond and somehow the weapon would have accidentally fired because of the broken part.

Not saying you would have carried it loaded, but S&W doesn't know what someone may or may not do.

S&W and every other U.S. manufacturer and importer are constantly getting sued for something.

 

[fspitzdorf]

bought an S&W 686 about a year ago... 2 weeks into it she began developing some timing issues (DCU mainly) and it had leading issues right out of the gate... called S&W on a Friday, had a Fed-ex next day air sticker delivered Monday in the mail... gun went out on Monday PM Via Fed-ex... S&W according to their documentation returned with firearm, replaced the cylinder and pawl, verified timing and recut the forcing cone... Fed-ex returned the gun that following Friday.... so i guess from the time it left til it got back... 4 days...

 

[Peter Gun]

got my glock 22 back only 7 days after they received it.
and i was the one that screwed it up
I fed a round into the chamber directly and messed up the extractor.
they replaced it with the updated part (mine was a 1st gen) and sent it back from smyrna GA fedex. no charge.

 

[nyresq]

My S&W 1066 went in for a brokern trigger spring and while it was there I asked them to walk it across the street to the performance center to spring load the decocker on the slide, throat feedramp polish and a trigger job. I told them it was my duty gun and with everything I had it back in less then 10 days (including the weekend).
Guys in my office had sent guns to S&W for regular warranty work on monday by fed ex and had them back friday afternoon. If its a duty weapon and you let them know, they will put a priority tag on it and walk it through the service department and send it back out ASAP, at no extra charge.

 

[82Magnum]

Kimber

I had the tritium insert fall out of the rear sight on my Kimber Eclipse Target II. Had it back with a new rear sight in less than a week. No charge!

 

[TonyB]

Sent my 642 back to Smith and Wesson on a monday,got it back on friday good as new(replaced Cylinder stop and "hand".....4 days and they paid for shipping....pretty good.

 

[ogivemeplat]

NEF/Marlin B@#%%ds

I know this thread is supposed to be about fastest turnabout, but thought that I might add my experience with a major company.

Made the mistake several years ago of buying a cheap revolver, the NEF 9-shot .22, don't remember the model. (Swing out cylinder, solid frame)
Knew it wasn't great quality, but couldn't justify money for much else at the time, and it seemed robust.
Broke an internal part after about a brick or so.
Seems that when they reconfigured them to accept a transfer bar, they just slapped it in, and weakened a part that is under considerable stress when firing double action. The arm that transfers pressure from the trigger to the hammer, (can't think of the name for it now), had a hole drilled in it for a pin that held the transfer bar.
So it was a basic failure of materials.
No problem, they're supposed to have a lifetime warranty.
Sent it to NEF/Marlin.
They sent it back, minus the box and paperwork, and told me to get lost.

After a few calls, they send me a (wrong) replacement part.
Not amused!

Worst part is that I like NEF and Marlin rifles, have some and and will own more.
But their customer "service" is dreadful.

Bought correct replacement part, fixed it and had it running right, but didn't trust it anymore. Especially that it would hold up to DA shooting.
So I traded it at a loss, added some cash and came away with a Model 10 that is an amazingly sweet shooter. Action so smooth I couldn't imagine having any work done on it. Holster wear, but tight and accurate.

 

[jetman]

I bought one of the first available Kahr PM9's, and had a spring break after a month or so, and I sent it in for repair. They replaced the barrel under the factory recall, did a trigger smooth job, lightly polished the feed ramp, replaced the spring, and had it back to me in less than a week. All for NO CHARGE and they threw in a couple mags for my troubles. After that it never ever missed a beat and ran 100%.

 

[Ifishsum]

So far I've only had to send one back...to Taurus and it took only 22 days door to door. They were not very helpful over the phone, but they did fix it right and quickly once I sent it.

 

[MartinBrody]

S&W 629, sent via UPS on Wednesday 7:00pm, was delivered to my house one week later on Thursday 10:00 am, so about 5 full business days.

 

[Long Knife]

Ruger had my 20 ga. Red Label (1st year) back to me in 9 weeks, sent me a shipping box, and sent it back to me in a first year box. It hasn't missed fired since and that was ten years ago.

 

[Atticus]

Springfield Armoury replaced the OP Rod on an M1A (that I had just bought) and had it back to me in 4 days... IIRC.

As far as parts orders go... Smith and Wesson and Marlin have both been very fast.

 

[shotgunkevin]

The fastest was my Kel-Tec P32. I'm not sure what broke, but the hammer would not function. I called first, then sent it in via UPS with a note describing the problem, a copy of the receipt, and my contact info. Also the contact info was on the UPS label. I hadn't heard anything after two weeks, so I called, and they said they'd received the pistol and repaired it, but they didn't know who it belonged to! It was sitting there, ready to ship out.
I received it a few days later, with my letter inside the box, on top of the pistol. :banghead:
Regardless, it was fixed right, and reasonably fast.

The slowest was after my Glock 23 fired out of battery 9 or 10 years ago. It was almost entirely my fault, as I'd been feeding it a steady diet of El Cheapo range reload BUTTER-SOFT LEAD RELOADS!!!
But then it fired out of battery using slightly less expensive FMJ range reloads, of probably lesser quality - 2 dead primers and one .40 S&W longer than a 10mm. Anyway, I left my pistol with the range I was at, who would to send it off to Glock at no charge, since it happened while using their ammo.
I didn't see my gun for well over 6 months. I don't know who took so long, Glock or the range, but I was a real bear to be around back then.

 

[bpisler]

S&W took 7 business days to replace my
38-2 that had a cracked frame with a 638.