Rip off by web store.
- Thread starter CZ-75BD
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420Stainless
Member
I have not advocated that the OP should expect to get his money back or that the company is not within its rights to have that policy.
I thanked the OP for making me aware that the company is willing to profit from the actual act of processing an order whether or not product is delivered. There is a cost involved to the company in processing that order although I very much doubt that it approaches anything close to 15% in this case.
If the company is honest and upfront, the billing statement should clearly contain a line that displays something on the order of:
Non-refundable processing fee of 15% toward purchase of merchandise is required to secure order.
I suspect such a statement would cause an alarming percentage of prospective customers to abandon the transaction and take their business to another site that does not have that policy. However, if the goal of the company is to discourage interaction with problematic customers then they should not mind that result. Instead they prefer that their busy customers spend time gleaning their site for details - and profit from them if they don't.
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dallascj
Member
Wow, another business genius tells us how he attracts and keeps customers. Thanks, RhinoDefense.
RhinoDefense
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Not all customers are morons. Just the ones that don't read the T&C before placing an order somewhere. Since I don't have a website and don't do business online, it's a non-issue for me. I just sit back and laugh.
dogtown tom
Member
Sorry, but I believe that a man needs some measure of self responsibility. The OP finds a better deal elsewhere AFTER he completed a purchase ...that's just plain old buyers remorse and not worthy of a three page thread.
As far as losing your business (which I apparently never had in the first place) I'm not too sure I would want you as a customer. I make no apologies for my opinions, but attacking my business ethics for not agreeing with the OP is just full of fail. The anonymity of the internet makes you quite brave doesn't it?
I have plenty of customers on this board who are quite happy with the quality and professionalism of the services I provide.
So tell us Mr Trump, what business do you run?
Either you running website or not it not change your attitude toward your customers.
I disputed that sell, and got full refund, that company never been charged by Credit Company, because item did not leave the premises.
RhinoDefense
Good laugh is a last laugh.
General and initial question was: What is your opinion on “restocking fee” is it good sellers practice or just the way to make extra bucks.
I disputed that sell, and got full refund, that company never been charged by Credit Company, because item did not leave the premises.
RhinoDefense
Good laugh is a last laugh.
General and initial question was: What is your opinion on “restocking fee” is it good sellers practice or just the way to make extra bucks.
Steel Talon
Member
DTTom
That speaks volumes.... So many lay blame for thier follies upon someone else
MattTheHat
Member
And the second question raised by others is" What's your opinion of customers who enter a *legally binding contractual agreement* to purchase and then refuse to honor the agreement.
Or asked another way: "What is your opinion of a person whose word is only honored up to the point of the cost of a magazine?"
I don't like restocking fees either. I understand there is some cost, but it's *usually* not close to 15%. But when I click the "order" button, I'm entering into a legally binding contract and I've given my word that I'll uphold my end of the contract. If, for some reason, I can't honor my end of the contract (ie I need to cancel the order) I have absolutely no cause to complain about the restocking fee, whether I like it or not.
-Matt
dallascj
Member
...tom,
I have run a remodeling business since 2001. As a small business owner, you have 2 main ways to compete against the larger, more established businesses: the quality of your product and your customer service. Since your business doesn't manufacture its own products, then you only have customer service. BTW, I am at The Bullet Trap weekly, so you can PM me anytime. I don't hide behind any anonymity; I responded to a post in an internet forum.
I have run a remodeling business since 2001. As a small business owner, you have 2 main ways to compete against the larger, more established businesses: the quality of your product and your customer service. Since your business doesn't manufacture its own products, then you only have customer service. BTW, I am at The Bullet Trap weekly, so you can PM me anytime. I don't hide behind any anonymity; I responded to a post in an internet forum.
Leverb66
Member
longest running non-gun related thread?
oneounceload
member
You just contradicted yourself - first, you say no cost, then you say labor, computer entry, barcode scan.......so which is it? Your labor is free? Must have your kids working for you.
NOTHING is free. I worked in procurement for over 30 years, restocking fees were the norm when the customers screwed up and ordered the wrong thing.
OP - you would have been better to go ahead with the order and BUY a second magazine for what the restocking fee cost you. They don't want the hassle of dealing with it.
As to those who say a store doesn't charge you - pay with a credit card, the store gets dinged about 3%, return it and they get dinged again - you're paying for it - up front, and the person paying cash is subsidizing it.........I can't imagine too may here taking kindly to their boss telling them to do work on the clock for free................
dogtown tom
Member
What is your policy on refunds?
If a homeowners signs a contract, puts down a deposit and when you arrive he tells you that he found another contractor who will do the job cheaper.
Do you give him a complete refund? After all, you didn't do any actual work.
Guns and more
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I agree.
Did they have to hire someone to put the item back?
No, it's a way to discourage returns.
If the ad or description showed two magazines, and it only came with one, I'd say they owe you your money back.
Contact your credit card company.
It's like a "change fee" for an airline. $100 to put some info into the computer? Get real.
P.S. Don't waste your time with the BBB. They are working for the businesses, not you.
dirtykid
Member
Wow ! cant belive thread is still going.This appears to have hit a sore-spot with some people. I agree the customer is your business,and IF IT WERE MY Business i would have offered to either offer the customer EXACTLY what my web-site showed for the price indicated Or if that would mean a big loss of profit,just refund the total paid on you CC and pinch my web-troller in the back of the tricep SO hard it leaves a bruise (he's pale-skinned anyway)
If i ordered something on-line and it read ANYWHERE that once i "click" it automatically means 15% re-stock regardless of who's fault,I would cancel transaction,CALL company directly and ask same question i posted here: So that comes with2-mags right ? NO ? well your website show 2-mags for XX-price so what's the REAL deal ? if you didnt like it then move-on to next web-site,,, Im guessing you choose this company because you knew what you wanted,and they were the cheapest RIGHT ??? AM I RIGHT ?? I have yet to hear soembody say "I like to shop at Midway USA cause their auto-mated order-bots E-mail me and they are so friendly" NO, I buy from midway sometimes cause plain and simple: their the damm cheapest i could find on the web at the time i wanted it !!
If i ordered something on-line and it read ANYWHERE that once i "click" it automatically means 15% re-stock regardless of who's fault,I would cancel transaction,CALL company directly and ask same question i posted here: So that comes with2-mags right ? NO ? well your website show 2-mags for XX-price so what's the REAL deal ? if you didnt like it then move-on to next web-site,,, Im guessing you choose this company because you knew what you wanted,and they were the cheapest RIGHT ??? AM I RIGHT ?? I have yet to hear soembody say "I like to shop at Midway USA cause their auto-mated order-bots E-mail me and they are so friendly" NO, I buy from midway sometimes cause plain and simple: their the damm cheapest i could find on the web at the time i wanted it !!
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dallascj
Member
My PM to dogtown tom and his response.
Tom,
I agree with you. My handling of the situation speaks volumes about me. As does yours.
Tom,
I agree with you. My handling of the situation speaks volumes about me. As does yours.
dogtown tom
Member
Classy guy.
PM means private message. If you intended to post my response in public it would have been polite to warn me that you intended to do so. Posting PRIVATE messages in an attempt to embarrass another is bad manners and not very High Road (and spineless to boot).
Don't like my opinions? Put me on your ignore list.
PM means private message. If you intended to post my response in public it would have been polite to warn me that you intended to do so. Posting PRIVATE messages in an attempt to embarrass another is bad manners and not very High Road (and spineless to boot).
Don't like my opinions? Put me on your ignore list.
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I think this thread has about run it's course
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