Rip off by web store.
- Thread starter CZ-75BD
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That is the business model of Sam's Club and WalMart...do you really want the firearms industry to follow that model?...cutting corners to meet a price point.
S&W tried it with their original Sigma .380...that was designed to last for 2500 rounds. People want the lowest price, but don't always like how it is accomplished
I think the web store is in the right. You should have done more research into the matter before you purchased. Me, I research the crap out of anything that I buy. If it is a great deal and I haven't researched it to the fullest I would probably let it go, just because I wouldn't know if it is a great deal or not. 15% is letting you off easy, I wouldn't take it back.
Steel Talon
Member
BUT WITHOUT THEM THE BUSINESS IS NOTHING.
A little bit of good will can go a long way in expanding customer base
Wow (
chuckles )
How did you get to SAMS CLUB and S&W? (ST~scratches head) I said "A little bit of good will can go a long way in expanding customer base" and will still preface it "without customers..." Show me one business that is making it without customers.
Bartering / haggling for a deal (low price) is far different from calmly discussing recending a re-stock fee with the owner or the #1 in charge.
Myself, I will not READILY do business with a net business that has this type of policy. That's why I always read the fine print before purchase.But thats just me.
A little bit of good will can go a long way in expanding customer base
Wow (
chuckles ) How did you get to SAMS CLUB and S&W? (ST~scratches head) I said "A little bit of good will can go a long way in expanding customer base" and will still preface it "without customers..." Show me one business that is making it without customers.
Bartering / haggling for a deal (low price) is far different from calmly discussing recending a re-stock fee with the owner or the #1 in charge.
Myself, I will not READILY do business with a net business that has this type of policy. That's why I always read the fine print before purchase.But thats just me.
Good&Fruity
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Most places will screw you sooner or later. I bought four cases of Winchester premium bonded JHP from OMB Express a few years ago. They sent me ammo that was clearly defective. Each bullet was deformed, most didn't even have a hollow point, and each one looked like the top of the bullet was cut off with a pair of garden snips, each at a diffrent height.
I posted pics and everyone said the ammo was defective, the ZR ammo winchester was getting rid off. OMB swore up and down it was good. I refused to buy into the BS. They finally accepted it back, but I was out shipping both ways. $60 if I remember correctly.
I posted pics and everyone said the ammo was defective, the ZR ammo winchester was getting rid off. OMB swore up and down it was good. I refused to buy into the BS. They finally accepted it back, but I was out shipping both ways. $60 if I remember correctly.
Single Action Six
Member
Don't Get Mad..
CZ-75BD said in part..
You could always follow the old adage.. "Don't get mad.. get even!"
and by the time you "legally" got through it would cost them a lot more time, money and trouble than the $50 they've got of your money. 
Who knows, they may even decide to return your $$$ just to get you off their back.
Single Action Six
CZ-75BD said in part..
What are your opinions on that?
You could always follow the old adage.. "Don't get mad.. get even!"
and by the time you "legally" got through it would cost them a lot more time, money and trouble than the $50 they've got of your money. Who knows, they may even decide to return your $$$ just to get you off their back.
Single Action Six
MachIVshooter
Member
While I think it's unethical to charge a restocking fee for an item that never left, it is their policy, and there's no mistaking it.
Lesson learned.
Lesson learned.
420Stainless
Member
While I understand that the customer is not always right, the restocking fee in this particular instance is nonsense. Thanks for the warning about this company. It is a shame that their managers either do not have the freedom to waive the policy in specific cases or would choose to intentionally bank the money from a customer who mistakenly assumed a product would conform to the standard package configuration.
Black Butte
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So for one .22 LR magazine, you threw away $36.10? Wouldn't it have been cheaper just to apply a portion of the $36.10 to buy a second magazine?
TheCracker
Member
I can understand a restocking fee if u got it in, used it and sent it back for a bs reason. If it never left your store that's total crap.
They want to rip u off $50 to take it out of a box? That's assuming they actually had it boxed up already. I would call the credit card company and get them to force a refund. You will probably win with that.
Thanks for the heads up on this place. I'll never buy from them.
They want to rip u off $50 to take it out of a box? That's assuming they actually had it boxed up already. I would call the credit card company and get them to force a refund. You will probably win with that.
Thanks for the heads up on this place. I'll never buy from them.
Yeah, thanks for the update on this place.... That is a rip off just like Hydro said, it's one thing if you get it, send it back and they do the restock junk, but if you cancelled before they even put it on the truck, NO - get a lawyer on that one - well - it'll cost you more but sorry you lost out on some money.
That's my main issue with anything online - I will purchase online if I have to but if I can do it locally, I prefer that.
That's my main issue with anything online - I will purchase online if I have to but if I can do it locally, I prefer that.
Ok, let's see if I got this right.
• The retailer has it's policies clearly stated on their website.
• A person places and order, cancels the order and then expects the policies to not pertain to them.
• Many others disagree with the policy and suggest of ways to get around it.
Great to see people can accept a mistake and man-up to it.
Like them or not, it's the customer's responsibility to do their part before the sale so that after the sale there isn't these issues. So long as the company follow their policies, there's no fault of theirs going on. Make it simple...buy local, buy from a known reputable retailer, and take responsibility if you don't do your homework first.
• The retailer has it's policies clearly stated on their website.
• A person places and order, cancels the order and then expects the policies to not pertain to them.
• Many others disagree with the policy and suggest of ways to get around it.
Great to see people can accept a mistake and man-up to it.
Like them or not, it's the customer's responsibility to do their part before the sale so that after the sale there isn't these issues. So long as the company follow their policies, there's no fault of theirs going on. Make it simple...buy local, buy from a known reputable retailer, and take responsibility if you don't do your homework first.
420Stainless
Member
Yep. You got it right.
A company is perfectly within the law to use a policy to rip people off as long as it is not violating the law.
I choose not do business with such a company that uses policy as an means to bilk a customer that made an honest mistake and actually tried to correct it before the merchandise even changed hands. Yes, it is an inconvenience to the company, and the policy is clearly stated on the website. Still not the sort of person I want to be dealing with.
A company is perfectly within the law to use a policy to rip people off as long as it is not violating the law.
I choose not do business with such a company that uses policy as an means to bilk a customer that made an honest mistake and actually tried to correct it before the merchandise even changed hands. Yes, it is an inconvenience to the company, and the policy is clearly stated on the website. Still not the sort of person I want to be dealing with.
mr_goodbomb
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File on Ripoff Report, as well.
dogtown tom
Member
+1
C'mon Judge Judy......can you explain where the "rip off" occured?
It didn't. The OP got bent out of shape because of buyers remorse...plain and simple. Those of you who whine about the "rip off" need to watch more Peoples Court or at the very least take a business law class. While I've never charged a restocking fee I would always reserve my right to charge one........if you have ever sold on Ebay, GunBroker, or used a drop shipper for any webstore you would come to understand pretty quick that wishy washy customers can cost you some meaningful $$$$$ pretty quick.
If you aren't able to control your urge to click "Complete purchase" before researching that purchase......you shouldn't have access to a credit card.
Those of you who cry ripoff...put yourself in the webstores shoes for one minute: How do you handle those flakes that continually click "purchase" and reneg an hour later? Of course you understand that the drop shipper will charge YOU a restocking fee regardless of you passing that on to the customer. How long can you stay in business if your profit is eaten by wishy washy customers with a credit card?
You can't.
And whether the item actually made it on the truck is immaterial....you AGREED to that policy once you clicked purchase. Case closed.
And to those comparing the return policies of a webstore to brick and mortar or WalMart, target and others.........they don't allow unlimited returns either. If you return more than X number of items to a Target store they will not give you a full refund and sometimes none at all.
Many mom and pop gunstores will not refund your purchase period....too many flakes buy a gun, go hunting and then complain "it isn't accurate" and want a full refund.
Blaming any retailer for enforcing a published policy that YOU AGREED TO is just silly. Don't like restocking fees or the stores that charge them?????
Then don't shop there. :banghead:
If you do choose to shop there anyway.... please avoid posting on the internet how you were ripped off....you ripped yourself off and should hide in shame rather than look for sympathy.
420Stainless
Member
Glad you are a mind reader. The OP explained that he originally thought the kit would contain two magazines. Realized later, perhaps when reviewing his order, that it contained only one and tried to cancel the order. Not sure what business you are in, but it doesn't cost any material funds to transfer an item from a shipping location back to a stocking location in my business. It costs about 2 minutes in labor, a short computer entry, and a barcode scan at mine. In any case, you do business with the type of people you trust and I'll do business with those that I do. I don't trust anyone who will gladly pocket a profit from an order that was mistakenly placed. The actual costs incurred would be more understandable.
Yeah I'd say the time to have checked out how many mags it actually came with was before you placed your order.
I don't like the idea of a restocking fee either that's why I do my research before I place my order, that way I don't have to cancel the order and lose money on restocking fees.
I don't like the idea of a restocking fee either that's why I do my research before I place my order, that way I don't have to cancel the order and lose money on restocking fees.
dogtown tom
Member
But this isn't your business is it?
Have you ever sold on Ebay, GunBroker or had a webstore where product was shipped directly from a warehouse?
On Ebay and GunBroker you WILL be charged for those sales where the buyer changes his mind. There is a dispute process to get a refund, but it takes days if not weeks to get a credit.....not to mention the sales you lost when some bonehead clicked "Buy!"....preventing anyone else from buying that item.
Webstores have "virtual" inventory and the distributor WILL charge the owner of a webstore with a restocking fee......even if the purchase is cancelled immediately.
You admit it doesn't cost any material funds at YOUR business...but I'm sure you would think differently if you operated a webstore where every yahoo with a credit card could cost you significant restocking charges from your distributor.
420Stainless
Member
Then I'm sure, as an honest, upright business - your's informs the customer upon clicking the "order" button that a 15% non-refundable charge toward the total purchase will be immediately transferred to the customer upon the confirmation click that follows.
Most businesses, including most internet businesses, anticipate the amount of losses incurred by such things as buyers remorse and build it into the price of their items. The buyer either likes the price with the costs built in or does not. If a business takes the admirable path of only billing the restocking charge to those that deserve it, then it should inform each and every customer in an unmistakably obvious way that they are subject to that fee. By putting that term anywhere else on the website besides the order confirmation it is essentially a hidden, indirect, CYA method for a company to profit from a transaction that did not lead directly to a sale. Profiting through the ignorance of others may be quite legal, but that still doesn't make it an honorable business practice.
You asked me to point out why it is a ripoff and I did. If it wasn't, the rare companies that engage in such practices would make it unmistakeably clear in each checkout transaction instead of placing the policy in some other location. Not sure what ebay and such has anything to do with here. There is no 3rd party to the transaction described in this thread.
Most businesses, including most internet businesses, anticipate the amount of losses incurred by such things as buyers remorse and build it into the price of their items. The buyer either likes the price with the costs built in or does not. If a business takes the admirable path of only billing the restocking charge to those that deserve it, then it should inform each and every customer in an unmistakably obvious way that they are subject to that fee. By putting that term anywhere else on the website besides the order confirmation it is essentially a hidden, indirect, CYA method for a company to profit from a transaction that did not lead directly to a sale. Profiting through the ignorance of others may be quite legal, but that still doesn't make it an honorable business practice.
You asked me to point out why it is a ripoff and I did. If it wasn't, the rare companies that engage in such practices would make it unmistakeably clear in each checkout transaction instead of placing the policy in some other location. Not sure what ebay and such has anything to do with here. There is no 3rd party to the transaction described in this thread.
420Stainless said:
from post #25
How much more clear could it be?
They spell out the conditions of the charge, how much it will be and even how to address any confusion...before placing the order
420Stainless
Member
Is that re-iterated directly at the time of purchase when the order is being placed? If it is, then it is fair enough. If it is not, then the perspective buyer is expected to look for something that I regard as an uncommon business practice at another location on the website and mixed in with a laundry list.
Let me turn this around - if this is a good and honorable practice to recover losses inflicted, why not place the information directly in the line of the transaction where it would be impossible for someone to order without having to see the direct charge in the same manner that they would see taxes and shipping charges calculated? That is how clear it could be and would be if a business truly cared to reduce the amount of "mistakes" its customers make.
Profiting from the mistakes of others is not an honorable way of performing business.
dallascj
Member
dogtown tom,
You aren't doing yourself any favors here. Your sig line advertises your FFL while at the same time you are defending a rip off. I am local to you, and from what I've read, you will NOT be getting any of my business. There are too many outlets to buy from to suffer dealing with the shady ones.
My opinion, if the company was breaking apart the manufacturer's kit and selling it less than complete, then you already know you are dealing with a shady company. To the OP, I wish you luck in getting your money back. I agree the CC company is probably your best recourse.
You aren't doing yourself any favors here. Your sig line advertises your FFL while at the same time you are defending a rip off. I am local to you, and from what I've read, you will NOT be getting any of my business. There are too many outlets to buy from to suffer dealing with the shady ones.
My opinion, if the company was breaking apart the manufacturer's kit and selling it less than complete, then you already know you are dealing with a shady company. To the OP, I wish you luck in getting your money back. I agree the CC company is probably your best recourse.
RhinoDefense
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This is the exact reason why I don't do business online. Too many moron customers that don't read the T&C before they place an order.
I don't know. You have to sign in to get the the Cart...and I'm not going to do that.
However the above stated section is on the first page (HOME) that you go to on the sight, under terms and conditions, and it is even in Red it was pretty hard to miss.
Ones I've seen one sights that I do order from usually have it as part of the ordering process. You have to click on the I understand and agree box to proceed to completing the order.
The OP has never posted that he hadn't seen it or was unaware of the charge...he is saying that he shouldn't be subject to the charge because he changed his mind shortly after the had clicked on the order. He is upset that they don't treat him like the LGS would have and accommodate his Buyer's Remorse/lack of reading the description/lack of research into the product he was buying.
I would likely not do business with a company which does not sell the product as it comes from the manufacturer either, but if they accurately describe the product they are selling and make you aware of the terms and conditions of their purchasing system, and then still you choose to do business with them, I don't think you can blame them for holding you to your agreement to their terms
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