Brand New CZ Duty is broked.

Status
Not open for further replies.
Statements lose stock when you use terms like this and speak on behalf of the unknown. (I am guilty of this myself, we often do it without knowing)
Click to expand...

But it isn’t unknown. Peruse the net. CZ CS has an excellent reputation. Even you said you relied upon the recommendations of people that apparently held the same opinion. It is well know that many people hold CZ’s CS in high regard.

This is a common problem on forums. I call it the "blinders effect" - you zone in and only acknowledge those who agree with you while willfully ignoring the opposite.
Click to expand...

That’s silly. I just don’t agree that you have a valid complaint. You do, I don’t. Indeed, it has been you that has taken issue with anyone that hasn’t sympathized with you. Have you once just sat back and thought that maybe the “meh” tone you experienced didn’t reflect the true feelings of the person to whom you spoke? Maybe that’s just the way they sound. You got ahold of a person that sounds technically competent to me and provided you with the appropriate solution. He just didn’t “sound” the way you wanted him to sound while he was doing it. You think that’s a big deal, and I don’t. I would have thought not providing you with an appropriate solution would have been a big deal. And no sympathetic tone of voice would compensate for a lack of an appropriate solution.

You’ve come to the conclusion that a company is unworthy of your business based on a single, short, interaction with one customer service rep who “sounded” unempathetic, but who did provide you with an appropriate solution to your problem. Not because they provided you with a bad product, but because they didn’t SOUND the way you wanted them to. It’s really that simple. Whether or not the person you talked to is representative of all their people is unknown to me. But what is clear, is that whatever their overall character, CZ has garnered a high reputation. I suspect they will maintain it, your opinion nothwithstanding. And that’s how you get into the 2-3% group.

(And by the way, I don't have an issue with you or your character. I just don't agree with you on this subject. You and I would probably agree on 99% of other issue, or we wouldn't be part of a site like this.)
 
More research is showing sadly I must have an older version with an A series serial numbers. Seems CZ has been out right replacing a lot of pistols with a new B series.

Ugh, who knows how long this thing was sitting and being fondled by lookie-loos at the store. lol
 
That’s silly. I just don’t agree that you have a valid complaint. You do, I don’t. Indeed, it has been you that has taken issue with anyone that hasn’t sympathized with you. Have you once just sat back and thought that maybe the “meh” tone you experienced didn’t reflect the true feelings of the person to whom you spoke? Maybe that’s just the way they sound. You got ahold of a person that sounds technically competent to me and provided you with the appropriate solution. He just didn’t “sound” the way you wanted him to sound while he was doing it. You think that’s a big deal, and I don’t. I would have thought not providing you with an appropriate solution would have been a big deal. And no sympathetic tone of voice would compensate for a lack of an appropriate solution.

You’ve come to the conclusion that a company is unworthy of your business based on a single, short, interaction with one customer service rep who “sounded” unempathetic, but who did provide you with an appropriate solution to your problem. Not because they provided you with a bad product, but because they didn’t SOUND the way you wanted them to. It’s really that simple. Whether or not the person you talked to is representative of all their people is unknown to me. But what is clear, is that whatever their overall character, CZ has garnered a high reputation. I suspect they will maintain it, your opinion nothwithstanding. And that’s how you get into the 2-3% group.

(And by the way, I don't have an issue with you or your character. I just don't agree with you on this subject. You and I would probably agree on 99% of other issue, or we wouldn't be part of a site like this.)
Click to expand...

Fair enough. The problem usually arises when people like to use lightly veiled jabs when they disagree.

Examples:

To be upset just because the guy was "monotone" might be well...just a tick over the top?

...or immediately come to the internet to complain to people who have absolutely no bearing on the situation?

I don't know if anything this guy said would have made you happy. I don't know you from Adam, but you are coming off as a generally angry person.

Maybe you would normally just take a new gun out of the box and put them in your holster and start carrying -- or put it into a bedside stand?

I guess some people have different needs when their feelings get hurt.

You wanna have them hold your hand, okay, that is what defines good customer service to you.

I suspect if it wasn’t the lack of a warm-and-fuzzy response, you would have found another reason to declare CZ was to be put out of your life.

Understand you’re in the minority and mostly likely fit comfortably into that 2-3% of customers CZ knows they can’t satisfy.
Click to expand...

You'll have to forgive me that my responses to these tid-bits of comments were not full of rainbow happiness and pixie farts. :)
 
If people based their opinions on a product with the first interaction with an employee, a lot of people wouldn't be shopping at Wal-Mart. Just forgive the monotone employee and enjoy your pistol when it comes back.
 
I never got this comparison.

Wal-Mart is not selling me a tool capable of killing and defending.

Just my 2 cents, but that is not a very good analogy. Clearly my level of care when comparing a package of toilet paper missing a roll is not going to to be the same as a gun that fails out the box.

You treat a bad batch of toothpaste with the same concern as a bad weapon?
 
Hell Phoenix Arms treated me better than that when I called them, though I did have to pay to ship it to their factory. The conversation went like this:

Phoenix: Phoenix Arms this is (name) speaking how can I help you?

Me: Hi I bought a Phoenix model HP22 a while back, I have fired approximately 3,000 rounds through it and there is now a crack in the left side of the frame. I was calling to see about getting warranty work done on it.

Phoenix: Sure just take it to FEDEX and mail it to the factory, we'll fix or replace it and mail it back. Remember to include an up to date scan of your driver's license to verify your identity.

Me: Alright thank you.

Phoenix: Glad I could help you, have a nice day.

The whole time the woman sounded sincere and respectful.
 
Perhaps you should call them back and try again? Just a thought, but when I had trouble with my FNH, I talked to the CS at least four or five times during the process, and twice before I sent it.
 
And DON'T scan your drivers license! Call me paranoid, but I won't put it or a copy of it in anybody's hands unless it's my boss or a LEO. I will show it if asked, but only those two get to hold it. Besides, there's no way they can prove (through mail) that it's your license or if you clubbed the actual gun owner over the head and took his license and his broken gun.
 
Wal-Mart is not selling me a tool capable of killing and defending.
Click to expand...

You really think that they don't tools capable of killing? Some of them sell guns but overall, the comparison is the same. You have bad beef because of a customer service agent that didn't seem to care a whole lot. Was this gun your new CCW gun that you holstered without shooting? Were you trusting your life on this gun working? Seems like it was just a range gun that broke. I have a Savage rifle that has headspacing issues that isn't covered under Savage warranty because I found out the problem 3 years after owning it. (not a reloader and rarely shot it) I will buy another Savage rifle despite me being on my own with fixing this rifle. They'll fix your pistol completely free while I have to either pay to have it fixed or fix it myself.
 
Now that is a back peddle.

You didn't intend to mean comparing a faulty gun at Wal-Mart because we both know the retail store is irrelevant to to the point. Retail stores don't service guns once they are paid for.

You know what you meant and now I suspect you see the flaw in your analogy.

Good night.
 
Hossfly68 said:
And DON'T scan your drivers license! Call me paranoid, but I won't put it or a copy of it in anybody's hands unless it's my boss or a LEO. I will show it if asked, but only those two get to hold it. Besides, there's no way they can prove (through mail) that it's your license or if you clubbed the actual gun owner over the head and took his license and his broken gun.
Click to expand...
I can sort of see where you are coming from but it seems pretty unlikely that anyone would steal a broken gun, your ID, and then wait around at your address for 2-3 weeks for them to mail it back.

If you are worried about identity theft you take the same risk any time you fill out your info online when ordering anything so I don't see it as a big deal.

Besides, if anybody wants to hijack my identity and take on all this debt they can be my guest.
 
Wow. And here I was thinking sitting in the ER for six hours was bad Customer Service.
 
And DON'T scan your drivers license! Call me paranoid, but I won't put it or a copy of it in anybody's hands unless it's my boss or a LEO. I will show it if asked, but only those two get to hold it. Besides, there's no way they can prove (through mail) that it's your license or if you clubbed the actual gun owner over the head and took his license and his broken gun.
Click to expand...

OK: You're paranoid.

1) How would a photo copy of someone's driver's license help anyone do anything they needed to do, that they couldn't do without it? It takes a lot more than that to steal an identity, and there's generally not much on the DL's that isn't available elsewhere. (A voter registration card, for instance has almost the same info without the photo.)

2) Why would anyone assault a gun owner, steal a broken gun, and then send it off for repair? It could be repaired locally and sold far more easily, or sold "as is?" A thief, unless he's pretty stupid, is likely to want to move the gun quickly... and the BUYER of the stolen weapon would have to get it fixed. (The gun has a serial number and arguably would be reported as stolen.)

3) If the gun is in the gun maker's warranty system -- i.e., registered with them when purchased -- how would repairing the weapon and shipping it back to the registered owner (adult signature required) help the thief? The thief would either have to be living at the gun owner's address or be able to supply more than a photo copy of the original ID (with unmatching picture) when he tried to receive the weapon.

Paranoid might be too strong a term. Far more likely, the poster above is just inexperienced in matters having to do with the transfer or repair of firearms... One thing is clear: a broken, stolen weapon -- particularly one involved in what may be a felony assault -- isn't going to be sent off to the maker for repair by the perp.
 
The company I work for trains the CS people to be empathetic, relate to the customers concerns and offer a variety of solutions to suit the customers needs. Frankly, I think it's a bit over board. I hate talking to anyone I dont know on the phone. I prefer to deal in emails whenever I can.
 
Last edited:
I had a similar experience back around 1999 with S&W and one of their Sigma's. It took 5 months, and 4 trips back to S&W, all at my expense, before they finally sent me a new gun. In 5 months I only got around 35 rounds through the gun.

When the new gun came in the guy at the gunshop allowed me what I originally paid for the 1st gun for the new version S&W finally sent me in trade for a Glock. Been happy ever since. CS could have been better and I spent lot on shipping. At least it was cheaper back then.

Never dealt with CZ customer service. I have found all their guns to be below my reliability standads and I simply sold all of mine off years ago.

Simple solution. Get it fixed, sell that hunk of junk at a loss and buy a quality gun. Stop trying to go cheap. Lesson learned. While I do feel for you, been in your shoes before, crying about it won't help.
 
Stop trying to go cheap.
Click to expand...

Just for clarification I have a wide range of guns. I bought the P-07 because it felt good in the hand, felt right in the weight (loaded) and never owned a CZ.

You are talking to a guy who has invested thousands of dollars into a custom rifle project. I monitor my pennies in this economy just like any other Joe, but the CZ was purchased bade on reputation, not to be cheap.

(Its not like $475 + tax is all that cheap - thats hard earned dollars - seems now a days if it ain't $1,000+ for a pistol, its cheap lol)
 
Ok so I'll leave it at this and respond once the whole ordeal is over with;

I figured I'd just use email to get this done and show my cards. Whatever comes of it comes of it. We will just agree to disagree and that some expect a higher lever of CS than others, not meant in a negative manor, it is what it is, is all.

Good afternoon,

My name is Herpie Derpie and I recently purchased a brand new unfired CZ P-07 9MM model pistol from a local Academy Sports retail store. It was purchased on 4/14/2012.

On 4/21/2012 I took it to the range to break it in and around the 60-70 round marker (all Winchester White Box brass) I noticed that the single action trigger was no longer resetting about 25% of the time. I had to physically push the trigger forward and I could feel the trigger reset kick in. Out of curiousity I placed it into double action mode and discovered this does not work at all. You can pull the trigger all you want and nothing happens.

CZ75 P-07 Duty 9MM
Serial Number: herp derp

I called in yesterday to alert customer service to problem I find the proper steps to have pre-paid postage mailed out to me. Let me preface this by saying that the only thing CZ owes me through obligation is a working pistol. I am not demanding free swag, free mags, etc etc like so many customers I am sure you are dealing with.

However, the gentlement I spoke with yesterday, while completely civil and polite, did not offer one single apology for an out the box malfunction. He made no attempt to re-enforce the CZ reputation. The whole conversation was very cut and dry. While I do not expect free stuff for my troubles, I would have at the very least expected an apology and reassurance that this is not standard CZ quality.

If a representive of your company makes no attempts to express the quality of the product, why would I want to keep and possibly carry for defense one of your weapons? Some say I am overreacting - but the incident left a very sour taste in my mouth. This is my first CZ pistol. I did not buy it because another company failed me, I bought it based on the reputation and feedback I heard from the community.

Thank you for your time,

yada yada address/name/contact info
Click to expand...
 
So what happens if they give you your coveted apology? You can't use that apology to buy lunch. You can't shoot that apology. You can't carry that spare apology and reload your gun with it.

Why take the time write a "strongly worded letter" and then not ask for some mags and swag?

I'll take tangible things that I can use over a "heartfelt" apology any day of the week. But, diff'rent strokes fo' diff'rent folks.
 
Because an apology is what men use to do when they messed up or provided something that did not work correctly.

I suppose before that a duel at 10 paces was in order.

I am not part of the "gimmie gimmie gimmie" generation.
 
Status
Not open for further replies.

Similar threads

W
  • Locked
Suggest a new pistol for a CZ "fanboy"
2
Replies
29
Views
1K
CZguy
C
D
  • Locked
Cz 82
Replies
4
Views
455
colt1903
C
D
  • Locked
Broke my Ruger LCP firing pin
Replies
15
Views
5K
stevemis
S
Saddlebag Preacher
  • Locked
Found a new friend in a Tristar L120
Replies
13
Views
2K
Kiln
K
F
  • Locked
CZ RAMI or Springfield XD subcompact?
Replies
10
Views
2K
New_comer
N
Back
Top