Brand New CZ Duty is broked.

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I'm from the generation that if it's under warranty, I want it fixed on their dime. If it's not under warranty and they fixed it at no cost they'd probably earn a customer for life. I expect it to work but, like all mechanical items, shif does happen and if it does, save the apologies and fix it right the first time. What I see that really fires me up is waiting X weeks to get it back and it's still not fixed. If they won't take the time to test fire it enough times to ensure it's fixed properly then that's where they'll lose a customer. I'd also expect them to correct anything else they found could be a future problem at the same time. I don't want free anything, I just want it fixed right the first time. Apologies from a CSR who says "I'm sorry" 100 times a day is, to me, hollow and insincere. Reading apologies from a script means nothing to me. Fix it the first time and I'm happy.
 
Well, the vast majority of us seem to think that while your original displeasure at the malfunction was completely warranted, your reaction to the CZ rep's "lack of empathy" was a bit petty.
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That about sums it up. TITAN308 is not gonna be convinced to change his mind about the whole situation. Let just leave it at that. If I were mod, this thread would be closed just about...now!:evil:
 
TITAN308 said:
And if you are serious, you are one of thousands upon thousands that have degraded customer service to what it is today. 30 years ago it was a privilege to have a customer and you treated them like VIP. Now a days as long as it doesn't involve a lawyer and loosing money, "screw em - we have enough backorder of customers he won't matter."
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There's no doubt that if your call to CZ was being "monitored for quality assurance" the service rep won't be getting any gold stars from his supervisor (although you never know, he may be the supervisor!).

But one of the advantages to having been around awhile is that I can remember customer service from 30 years ago, and I don't recall being "treated ... like a VIP" very often. In fact, my recollection is that for as far back as I can remember (and 30 years is not the limit) the customer service I've experienced has ranged between excellent, good, indifferent, bad, and hostile -- all in the same year, and sometimes from the same company.

It may be that by "30 years ago" you really just meant "in the good old days," but sentimental nostalgia for "back when people were nicer, the grass was greener (or stronger, depending on your preference) and everything was better" generally has little basis in anything except crankiness with one's present circumstances and the often crotchety complaint that every younger generation is going to hell in a handbasket. And listens to music that just can't compare to when I was young. Dang whippersnappers!

Bill
 
Oh I wouldn't say you're stupid.

A whiny crybaby perhaps but not stupid.


Come on bud, what difference does it make if they're all gushy and crying their eyes out over your problem or cold and strictly all business.

Personally I'd rather have a "monotone" rep that takes care of business than some phony pretending that they actually care.


As long as they get the job done that's all that matters to me.
 
Wow, I didn't agree with the OP but he sure didn't deserve this bashing. He seems to be a great guy otherwise. The fact that he comes back to make light-hearted jokes and he even posted his 15 minutes of shame shows he's a cool head. He needs some loving, not more grief.
 
I'm sure some of you will like this;

http://www.thetruthaboutguns.com/201...comment-253825

Apparently I'm famous now. And stupid apparently.

That is a real shame since I've always went to that website daily.

Real nice way to throw someone under the bus. Did I mention no one emailed me to ask if the weapon was hot?
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I agree that is low budget. But its nice to know any dumbass can start a topic on that website.

And I very much agree, it's gotten way out of hand. It's one thing to disagree as to whether or not the OP got proper customer service. It much another to cast disparagements at the man. Definitely not the High Road.
 
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I prefer to think of you as the "Text While You Drive Generation."
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No no, those are the kids about 5 or 10 years behind me. Oh, I text, and I own a smartphone, but I'm not like these "Millennials" who can't go 5 minutes without stroking their phones.
 
Seriously, guys, get off of the OP's back. Even if you think he did make a mistake, shouldn't we all take the High Road here and try to constructively offer help, instead of just tearing him apart? And just to go on a little tangent here, the comments and the story on TTAG made me madder than I've been in a long time. Apparently you can say whatever you want when you hide behind a keyboard. Poor show, guys, poor show.
 
Heres some more entertainment from TTAG;

Dom1104 says:
April 24, 2012 at 22:42

If anyone is interested, go to The High Road and read the Brand New CZ is Broked thread to see how CZ is handling the issue.

http://www.thehighroad.org/showthread.php?t=655662
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Conspiracy by THR admins to increase traffic? (that was a joke...)

lol

I apologize, I took the video down. I mean if I am gonna be some websites traffic flow for the evening they aren't going to use my own video to make me a punching bag. I'm all for laughing at myself (plenty of times in this thread) - but gets to the point where its not funny anymore.
 
This is the closest I've ever been to a celebrity. So, how does 15 minutes of fame feel? Also, this thread is getting close to 100 posts. That's a milestone too!
 
Now the author of the article on TTAG is claiming my gun went bang during the video and someone telling me to "remove the magazine".

You have removed the video, but I distinctly remember that the gun went bang and then you pumped the trigger. Also, I recall your shooting buddy telling you to remove the magazine.
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I'm curious how no one here noticed this in 3 pages and brought it up, but somehow his super hearing and first hand knowledge had the ability to report it.

What a disgusting way to run a blog just to drum up hits.
 
Well, I USED to go the truth about guns, but I will NOT visit the site again. It is a shame that they need web hits bad enough to over blow a situation like that.

The 4 rules are good to follow but it is obvious to me that you were demostrating a broken gun for the camera. Not the best place to put your hand (always practice safe handling), but I could spend a week on youtube watching far worse cases of handling guns. The people that deserve ridicule are the people that think it is funny to have their girlfriend shoot their 454 or drink (to excess) while shooting. Most other people violating the 4 rules need teaching not ridicule (IMHO).

**edit to add, I just noticed it was the AUTHOR that claimed the gun went bang. WOW, I am suprised that someone would have the lack of good sense to post and ridicule something they have not even watched. He either flat out lied or failed to even view the video before posting. Hope he shoots better than he "writes"
 
TITAN308 said:
Now the author of the article on TTAG is claiming my gun went bang during the video and someone telling me to "remove the magazine".



I'm curious how no one here noticed this in 3 pages and brought it up, but somehow his super hearing and first hand knowledge had the ability to report it.

What a disgusting way to run a blog just to drum up hits.
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I heard someone say "drop the mag" then something else and clear "forward, keep it on sight". Seems to me that somebody is obviously instructing another shooter in the background of your video. You've got to really turn up the volume to hear it but it seems clear to me that it isn't you they guy is talking to.
 
Wanna see the definition of a "gun bubba?" Read Maddawg J's comments on that site. “Try any of what is seen in this video on my range and you will be warned with my gun pointed at you to cease immediately.” What a friggin' tool.
 
Micro said:
Wanna see the definition of a "gun bubba?" Read Maddawg J's comments on that site. “Try any of what is seen in this video on my range and you will be warned with my gun pointed at you to cease immediately.” What a friggin' tool.
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Yeah lets have a shootout at the range instead of simply saying "hey don't do that" and moving on. It is guys like that who give antigun advocates the ammunition (lol) to use against us.
 
Robert is apparently the owner of the website as well.

So against my better judgement I put the video back up based on his word if he was wrong about my gun going off and the mag dropping, he would remove the post and issue a public apology.

Instead here is what I get:

Yesterday, I named YouTuber LLARMS30813 our Irresponsible Gun Owner of the Day (IGOTD). He protested, claiming that he hadn’t broken any of the four rules of gun safety as I’d suggested. Upon further viewing, I discovered that the words “Drop the mag, clear and safe” came from a nearby instructor who wasn’t talking to LLARMS30813. And it is possible the shot heard at the beginning of the video came from his left. So we must accept LLARMS30813′s contention that he’d cleared the gun prior to dry-firing the bejesus out of the firearm. Some live by the rule that you should treat all guns as if they’re loaded—even when they’re not. Some don’t. LLARMS30813 was clearly not aiming the gun downrange during his public “test” and his support fingers are in a very bad place. Is that enough to label him an IGOTD? I know I wouldn’t have wanted to be standing on his left but . . . should I delete that post and this one and issue an apology?
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LLARMS30813 says:
April 25, 2012 at 07:22

Robert Farago says:
April 24, 2012 at 23:14

“Restore the video. If I was wrong I will issue a pubic apology and remove this post.”

—

I guess this translates into

“Well, ok – I was wrong – but let me think about it, or find some other reason to leave it up – better yet, let me ask everyone else instead of honoring my word”.

Does this sound about right Robert Farago? Against my better judgement I restored the video based on your word. Thanks for the re-enforcement and I doubt your readers will call you on this.
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StrikeFire83 said:
Well, the vast majority of us seem to think that while your original displeasure at the malfunction was completely warranted, your reaction to the CZ rep's "lack of empathy" was a bit petty.

Born in 1983, I guess I'm a member of the Gimmie Gimmie Gimmie generation.

:D

http://www.youtube.com/watch?v=cZnRYI-aMG4
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I'm in that generation too, and I lack patience, especially concerning my guns. Customer service is a large factor in what I buy.
 
All is good on the TTAG front;

Apology to LLARMS30813
Posted on April 25, 2012 by Robert Farago

As publisher of The Truth About Guns, I apologize to LLARMS30813 for labeling him our Irresponsible Gun Owner of the Day. This was an unfair characterization based on my misinterpretation of his YouTube video. I regret the post and will take more care in the future when analyzing material for this category. To maintain the integrity of this apology I have closed the comments section underneath this post. If any reader wants to comment on my decision, please do so via email: [email protected].
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I applaud Robert for manning up and honoring his word.
 
Cool, glad all has been made right. I can see how he might have misinterpreted your video but honestly I can't see the big deal they made over it.

There wasn't actually a body part blocking the barrel at any given time during the video.
 
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