Ok so just got off the phone with CZ USA...
Let me start by saying that the only obligation CZ owes to me is a working pistol via warranty - with that said I will say the guy on the other end of the phone was lack-luster and pretty much indifferent to the situation.
I know a lot of people like to embellish these conversations, but this is how it went as best I can remember:
CZ Rep: Hello this is xxx.
TITAN308: Yes, good afternoon. My name is xxx and I purchased a P-07 Duty 9MM one week ago from a large retail store. I took it out to the range this past Saturday and around 60-70 rounds my double action no longer functions at all and about 25% of the time the trigger is not resetting in single action and I have to push the trigger forward.
CZ Rep: Ok, we can fix that. Its under warranty.
*Awkward silence for a few seconds*
TITAN308: Well, this is a brand new pistol are going you going to send a prepaid box out?
CZ Rep: Prepaid postage, yes - we don't send boxes.
TITAN308: Sorry I meant prepaid postage.
*Awkward silence for a few seconds*
TITAN308: Uh - ok - well I am at work and don't have my serial number on me, I guess I need to call back when I have it yea?
CZ Rep: Yes call back when you have the serial number and we will send out the prepaid postage.
TITAN308: Well ok, thank you for your time.
--- End Phone Conversation. ---
Completely monotone.
Completely uncaring. No rapport, no empathy. Just robotic.
No, "I am sorry that happened to you."
No, "That is completely unacceptable for a brand new CZ pistol."
No effort what so ever to re-enforce the CZ USA product quality.
I am not impressed. I probably will not be purchasing another CZ pistol after this one. I don't know if I even want to keep it, if they fix it I was given no re-enforcement it will not happen again, etc etc.
I don't demand free swag, no free magazines, what I would have at least expected was some sort of conversation involving apologies and acknowledgment this is not the regular quality CZ displays.