Hillarious Marlin customer service experience

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I would send the rifle back to Marlin. When something isn't made properly it bugs me to no end. Every time I would use the rifle it would annoy me and I'd end up selling it and probably take a beating on it as a prospective buyer would very likely notice it also. It needs to go back so Marlin can identify how the gun left like that and who allowed it to happen.

I made sure to let Marlin know so they would at least make a ticket for it. I'm satisfied with how the gun looks now and I'm pretty confident I could hand it to most anybody and they wouldn't be able to tell anything is up without putting a straight edge on the rear sight dovetail. I've also put some time into slicking this gun up, doing a trigger job on it, polishing the wood, and modifying the recoil pad, so I'm fearful if I send it back they may replace it with one that I have to rework again. Plus this one is very accurate with my load of choice!
 
Ever sent a steak back because it was "rare", and you asked for "medium". Ever get the steak back and the idiot cook incinerated the thing to carbon black?

I guess the character who timed the action decided if you were not happy with too far to the right, you could only be happy with too far to the left.
 
I had a post 64 Winchester 30-30 many years ago that had a canted front sight. Apparently Winchester had a problem with this. It was silver soldered on and a propane torch would not get it off. So I ground it off and put a screw on base on it. That fixed it.

If I would have owned your gun I would have removed the screw on base and got a sweat on fron base and used it and covered the front sight base holes with it and been done.

Glad you got it tweaked to your liking.
 
I had a post 64 Winchester 30-30 many years ago that had a canted front sight. Apparently Winchester had a problem with this. It was silver soldered on and a propane torch would not get it off. So I ground it off and put a screw on base on it. That fixed it.

If I would have owned your gun I would have removed the screw on base and got a sweat on fron base and used it and covered the front sight base holes with it and been done.

Glad you got it tweaked to your liking.

Wouldn't you need to remove the bluing to solder on a front sight?
 
What does it mean to “index the barrel” and why does it ruin it?

There are so many things that need to be done right even before we talk about sights.
The threads in the receiver must be true and well made. Same thing if it is just reamed and flat stubbed tenon assembly.
The barrel must be dialed from the the bore and then threaded so it is also true.
When turning the barrel any run out is also going to affect the accuracy and function.
Then the chamber must be cut true with the proper tenon size and w/o run out and although this might not affect the sighting
it will affect the consistency and accuracy of the barrel. Same with a proper crown job.
then the sights must be installed and be true to the bore and not the barrel so if one made any mistakes early and there is
run out even sights that are in the right position with respect to the barrel might be out of alignment in relation to the bore and the rest is
just a futile attempt to fix a problem that has nothing to do with proper sights installation.
I have seen these issues in one shape or another and it comes down to lack of attention/mistakes during the manufacturing problem and
on top lack of control to assure quality.
If a company is installing canted sights, can anyone trust any of the other steps that require some care when indexing the parts
for the work? I don't.
Even in budget rifles we expect some pretty basic measurements to assure QC and basic function.
I understand crappy stocks, basic wood and furniture, even plastic trigger-guards, but a firearm that doesn't cycle or cannot shoot straight
should be returned.
I don't know of any aircraft manufacturing company that can sell airplanes that do not fly. Even the most basic and affordable workhorses.
 
There are so many things that need to be done right even before we talk about sights.
The threads in the receiver must be true and well made. Same thing if it is just reamed and flat stubbed tenon assembly.
The barrel must be dialed from the the bore and then threaded so it is also true.
When turning the barrel any run out is also going to affect the accuracy and function.
Then the chamber must be cut true with the proper tenon size and w/o run out and although this might not affect the sighting
it will affect the consistency and accuracy of the barrel. Same with a proper crown job.
then the sights must be installed and be true to the bore and not the barrel so if one made any mistakes early and there is
run out even sights that are in the right position with respect to the barrel might be out of alignment in relation to the bore and the rest is
just a futile attempt to fix a problem that has nothing to do with proper sights installation.
I have seen these issues in one shape or another and it comes down to lack of attention/mistakes during the manufacturing problem and
on top lack of control to assure quality.
If a company is installing canted sights, can anyone trust any of the other steps that require some care when indexing the parts
for the work? I don't.
Even in budget rifles we expect some pretty basic measurements to assure QC and basic function.
I understand crappy stocks, basic wood and furniture, even plastic trigger-guards, but a firearm that doesn't cycle or cannot shoot straight
should be returned.
I don't know of any aircraft manufacturing company that can sell airplanes that do not fly. Even the most basic and affordable workhorses.

If you expect all of that to be done when a rifle is built I think your only solution is to build your own.
 
sort of reminds me of the "Scratch and Dent" sale ammo I bought. Primers were in backwards and the bullets were seated pointy end in. I can overlook minor things like that. You might try switching the front and back sights in their dove tails to see if the rifle tracks the other way.
 
If you expect all of that to be done when a rifle is built I think your only solution is to build your own.
Nobody can build a rifle w/o following the blueprints. One might be lucky once but that's it.
We are not talking minor tolerances of 1 or 2 thousands nor precision type of rifle process but some basic things that, if not followed, lead to major problems that deliver unacceptable results.
 
Immediately before even unwrapping the gun I thought oh great, now the rear sight will be crooked! Sure enough the rear sight is now canted to the left by 5 degrees! Unbelievable!

Yeah, problem description problem. It's not so much that the front sight was "tipped" but the front and rear sight were not machined inline with one another.

Had it in one vise when they machined the dovetail then put it in another at a different angle when they drilled and tapped the front.

If I liked it before and didn't want to send it back for something else to get messed up, I would have just moved the front sight forward or back the diameter of the screw and drilled/tapped another hole. At this point I would send it back with a better explanation of the problem.

Wouldn't be a problem if people are gun people but there is every chance some employees are not. There is a supervisor there that opens a box looking for a piece of paper with a RMA number, and problem to be solved. A guy or gal in the shop gets the gun and a work order, they do what's on that and move on.
 
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Send it back ,you paid for the gun to be right the first time. Unless they offer you an incentive for the work and hassle it cost you.
I was fortunate that my 1895 SBL was perfect. But as so many have had issues,I went over mine with a fine tooth comb.
 
There you go, from that angle I can't even tell.

With the ghost ring on the back just remove the original rear, if it bothers you.
 
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I had a dovetail filler in place of the back before I sent it back. Not sure now if I want to put it back on or leave the rear sights as a backup.
 
I had a similar experience with their customer service. Had to send it back twice to get it fixed. I purchased the same rife when they had their rebate. I sent it back because I noticed a few minor defects in the stocks. It was sent back with mismatched furniture and the buttstock was cracked. lol The checkering was just awful too. It took forever for them to pick up the rifle both times because they kept messing up my address. All in all it was a pretty frustrating experience. I like the gun ok , but I'd probably go with the Henry next time.
 
Bumping this back up. I was in the local gun shop tonight and eyed a new Marlin guide gun sitting on the shelf so I went to check it over. The wood was much nicer than mine. When I pulled it up to look down the barrel looky what I see. The front sight is as crooked as a dogs hind leg. Even worse than mine was. They just don't get it do they?

image.jpg

The picture doesn't show it well, it was really bad in person.
 
I bought a Marlin M1894 in .44 Mag this year. New 2017 production.

I tried to sight-in iron sights before zeroing mounted scope.

I ran rear sight all the way to top notch on rear elevator. Still shot 8" low and left at 25yds. Zeroed scope anyway. Yep, a .343" tall front sight blade was installed at factory. Correct for M336 in .30/30.

I ordered a .228" sight from MidwayUSA for 9.99. Installed and retried. Had to drift front almost all the way left, and drifted rear sight to far right to center groups. 4th notch up (1/2 way) on rear sights.
The dove tail on the front sight ramp is cut crooked, and rear sight dovetail is cut off center AND crooked.
Barrel is not too accurate. It walks shots badly when barrel heats up. But , other than a LOT of sharp edges, action works well, and is smoothing out. Love the wood, too. Forend, isn't TOO Fat, like 338MXLR, or M1895. Nice finish and grain.

I have previously stoned trigger, and relieved over size wood on forend, but groups still "walk". Still a "work in progress".

But, first shots usually hit close, and I really like the "total package" with the Leupold 2-7 VX-1 scope. Just need to correct some "details".
 
On mine before I sent it back I had to use the 2nd highest notch to zero at 50 yards. I had to order a lower front sight from Midway.
 
This is the poor work that we get because of everyone chasing the lowest price. It has driven manufacturers to let things go that would have been unacceptable in the past. I like tinkering so I would have done the same thing you did. Now you have a gun that you made your own and a story to tell.
 
Purchased my 1895G in may. My front sight is the same as the picture posted above by someguy2800. I'm really disappointed in the condition of the bore though. It has chatter marks and the rifling seems shallow. It's not the micro groove rifling, just seems shallow. I have really considered sending it back, but I just don't have any faith that they can, or would, fix it.
 
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