Huge +1 For RCBS

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Muttt

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I recently purchased a set of .357 Mag RCBS dies off evilbay. They only came with the round nose bullet seater. I looked online and could not find a part number or listing for the flat nose and hollow point bullet seaters.

Anyway, I called RCBS and the guy quickly asked me for my name and address. I gave him my info and he said "They're going out in the mail today". I asked him what the charge was and he told me not to worry about it. I just couldn't believe it. I've never had that kind of customer service before. Especially when it needs to be shipped. And, I explained to the guy that I was not the original purchaser. He said a lifetime warranty is a lifetime warrantly.

That sold me on RCBS for life. What a great experience.
 
You know what I have found with all reloading companies... Every single one of them is like this. I cant imagine where I would be if all companies were not like this. I would have given up on reloading and been at the mercy of Federal, CCI, Winchester etc....

Thanks to all the great customer Service from all the different companies.
 
I agree with WhiteMikeCN. I do not know whom "set the bar"....RCBS or Lee or whoever....but the entire reloading industry has the highest customer service/satisfaction of any industry I know of.
 
Seconded, thirded or whatever we are at,
New to reloading, checked in here when I broke decapping dies about every tenth case. I had picked up a bunch of Berden primed .223 brass. Called Lee to get the whole internal peice and a new package of the tips. The guy wanted my address and I said "billing or shipping?" He said "no charge, I will have you back at the bench tomorrow or the next day!"
I literally was speechless, he said "Sir?" and I could only hmm and haw. I thought at first he was joking and chuckled a little. I gave him my address and thought he would ask for my CC#. He said "have a good day" and the line went dead.
If ANYONE ever asks me for an example of customer service, Lee gets a very good review from me....
Tim

Every day is a good day to shoot, until you prove otherwise...
 
I've talked to the RCBS reps at the SHOT Show about their customer service and how much it means to their customers. All the reps I've talked to have mentioned that they have to constantly tell the bean counters the same thing, and that they understand what brand loyalty is and how valuable it is. I've used RCBS products for well over 40 years and they've never questioned replacing a part.

Hope this helps.

Fred
 
I bought an RCBS bench primer at the Lackland AFB BX missing a couple essential items (something like less than half-price). Called RCBS to order the parts, the rep said the same thing, they're going out today, no charge. I explained again that I wanted to buy them & why, but he wouldn't hear it. When I broke my primer pocket swager rod following (I thought) the directions, called to order one, got it gratis, and about ten minutes of walk-through as I set it up and used it. Turned out the instructions weren't clear, but they could have easily charged me for it. I'm sold on them.

But, having said that, every other company (save one, one time years back) in the shooting/reloading business that I have dealt with do the same thing. Hornady, Dillon (I have a 550 and they have sent me new parts "just to be on the safe side" when trouble-shooting my issues), Midway, Brownell's - they are all the epitome of customer service and customer satisfaction. They've got it nailed down, and I for one am tickled pink that they do.
Almost makes me forget about calling for computer customer (non)service... :cuss:
 
Another +1 for RCBS. Had a similar situation and got a similar response. They have definitely made a loyal customer here for life.

idoono
 
never had anything but great deals with rcbs. I just sent in two beam scales neither of which i was the original owner of and they just said send them in we will fix them right up!
 
Agree with the customer service among the 'core' reloading equipment companies being solid gold.
I'll add that the products themselves are excellent, too. Think about it: what other industry, or consumer good, has quality from top to bottom like reloading? Lee is considered the Ford or Chevy of the hobby, and they are darn good. Really, really darn good. Add core quality to reasonable pricing (a beautiful, precison machined RCBS press can be had for $400), and you see why this is such an awesome hobby. I'd handload and reload even if, for some reason, I couldn't shoot anymore.
 
It is great that reloading manufacture's are this way.

My experience with Lee & such goes back to the early 1960s. I was young and $ challenged, had a 8mm Mauser and friend converted it to 8mm-06 for me. I called Lee about opening up my Lee Classic 30-06 die to 8mm neck size if the cost was not prohibitive? He said no problem, send it in, I did, and a couple weeks later got it back reworked to 8mm-06 at no charge for work or shipping.

Needless to say, I have been a fan of Lee reloading equipment ever since.
 
Satisfied customers are about the best advertisement a company can have. And obviously the guy running the place knows it.
 
Yep. I once did something thoroughly stupid, with breakage the predictable result. I called RCBS and said "I did something thoroughly stupid and now it's broken" and just like everyone else here, the fellow told me he'd send it out that day and flat refused to take payment. I can understand the beancounters worrying about that sort of thing. It's hard for them to see that I happily buy anything from RCBS without a second thought and without grumping about the price, simply because of that one phone call.
 
Sent some 40 year old dies back that were bought at a garage sale. They completely reworked all 8 sets for the cost of the shipping back to me. Most were odd-ball wildcats that they had to make parts for.

t2e
 
Count me in.
I managed to strip the part on a .357 sizer that holds the decapping pin. Called RCBS and explained my mistake. Again, "She''ll be on the way tomorrow." When told, "No charge", I again explained that it was operator error and no defect in their product, the rep seemed totally unconcerned.

Restores my faith in human nature that there are still examples of that kind of that kind of humanity on this sometimes sewer-like planet.
 
I've also had good experiences with RCBS on broken decapper pins.
I believe we owe some of the good service from RCBS, Lee and Hornaday to Dillon.

Years ago when I moved the box with my small primer setup for my 450 Dillon didn't show up. A call to Dillon and two days later there was a box from UPS. Everything I needed. They even sent five pickup tubes ! No charge!
 
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