StudentoftheGun
Member
- Joined
- Oct 27, 2003
- Messages
- 29
For those of you that remember my extraction problems with my Kimber and my dealings with Kimber's customer service....Some quick background: I bought the pistol new but it failed to eject the spent casings even after the "break in period" of 500 rounds. I sent it back. It came back still doing the same thing. When I called and talked to Kimber customer service (Dennis, head of Custom Shop) he was very rude. I sent the pistol back for the second time and here is what happened: (As posted on 1911forum.com as well).....
Got the Tactical Pro II back this week and took it to the range.
The pistol worked perfectly.....except that somehow (maybe during transit) the rear sight got hit. I noticed that I was shooting to the left. When I looked at the rear sight it was obviously out of place. I took the alan screw out and bumped it back to the middle but it still hits 1.5" to the right at just 7 yards. (We were shooting it out of a rest and with different ammo and magazines, AND different shooters just to make dang sure)
I asked my dealer to show me the paperwork that came back with the gun so that I could see what had been done to it. It said the following: Extractor Replaced and Barrel Replaced. It did not have any additional comments except to say that they had test fired it successfully. This was THE paperwork from Kimber. I was a bit curious as to why they had replaced the barrel. Hopefully it will be ok now, but I just wont feel good about it until I get about 500 more rounds through it without a problem.
I will say that the turn around time is very fast on repairs. For that Kimber deserves credit. They still have a ways to go on customer service. Eventually I will get that rear sight worked out and all will be well.
Thanks for all the great feedback in the other thread!
Student
Got the Tactical Pro II back this week and took it to the range.
The pistol worked perfectly.....except that somehow (maybe during transit) the rear sight got hit. I noticed that I was shooting to the left. When I looked at the rear sight it was obviously out of place. I took the alan screw out and bumped it back to the middle but it still hits 1.5" to the right at just 7 yards. (We were shooting it out of a rest and with different ammo and magazines, AND different shooters just to make dang sure)
I asked my dealer to show me the paperwork that came back with the gun so that I could see what had been done to it. It said the following: Extractor Replaced and Barrel Replaced. It did not have any additional comments except to say that they had test fired it successfully. This was THE paperwork from Kimber. I was a bit curious as to why they had replaced the barrel. Hopefully it will be ok now, but I just wont feel good about it until I get about 500 more rounds through it without a problem.
I will say that the turn around time is very fast on repairs. For that Kimber deserves credit. They still have a ways to go on customer service. Eventually I will get that rear sight worked out and all will be well.
Thanks for all the great feedback in the other thread!
Student
