ArchAngelCD
Member.
I have owned a Lyman #55 powder measure for a long time. I had it put away for a while and when I brought it back out the fine adjustment of the 3 was not working. The pin inside seemed to be jumping over the base of the brass adjuster. I sent Lyamn an email and they said to send it to them because there have been several changes over the years to to be sure they wanted to see it and "the would take care of it"...
Well, a few weeks later I get a letter from Lyman telling me they repaired my measure and I should send them $50 so they can send it back to me!!!!!
I called them and asked why they are charging me for repairs when they powder measure has a life time warrant? The girl on the phone tells me it's a limited lifetime warrant and that parts not covered! I then asked her why they repaired the measure without my OK. She said it wasn't fixed, the letter was looking for the OK. I said no, the letter says it's fixed. She puts me on hold and comes back and tells me it was fixed just to save time when they took it apart they repaired it. When I asked he what if I didn't want to spend the money she tells me WELL, WE CAN TAKE THE NEW PARTS OUT, PUT THE OLD ONES BACK IN AND SEND IT BACK TO YOU! I need my powder measure but for $50 I might have decided to replace it with a new Lyman #55 I found on an online store for only $78. She tells me they cost $102 so $50 is a bargain but I tell he she's wrong, I can buy a new one for only $78.
I told her talking to me like that was just not right and then told her about RCBS replacing the parts for my scale I lost with no charge. She asks me if the scale was 20 years old like the measure and I told her I wasn't sure but they were both bought within 2 weeks of each other. Her answer was, we are not that company! I told here that was quite evident and that I would never buy another Lyman product as long as I live.
I also told here I was going to report this to the forums and she said they didn't deserve to be bashed. I told her I agree they shouldn't be bashed and I wasn't going to do that, I was only going to tell the truth on what happened...
So, like I told here, from now on I will never spend a penny on Lyman products and anything I need will be bought from RCBS.
Well, a few weeks later I get a letter from Lyman telling me they repaired my measure and I should send them $50 so they can send it back to me!!!!!
I called them and asked why they are charging me for repairs when they powder measure has a life time warrant? The girl on the phone tells me it's a limited lifetime warrant and that parts not covered! I then asked her why they repaired the measure without my OK. She said it wasn't fixed, the letter was looking for the OK. I said no, the letter says it's fixed. She puts me on hold and comes back and tells me it was fixed just to save time when they took it apart they repaired it. When I asked he what if I didn't want to spend the money she tells me WELL, WE CAN TAKE THE NEW PARTS OUT, PUT THE OLD ONES BACK IN AND SEND IT BACK TO YOU! I need my powder measure but for $50 I might have decided to replace it with a new Lyman #55 I found on an online store for only $78. She tells me they cost $102 so $50 is a bargain but I tell he she's wrong, I can buy a new one for only $78.
I told her talking to me like that was just not right and then told her about RCBS replacing the parts for my scale I lost with no charge. She asks me if the scale was 20 years old like the measure and I told her I wasn't sure but they were both bought within 2 weeks of each other. Her answer was, we are not that company! I told here that was quite evident and that I would never buy another Lyman product as long as I live.
I also told here I was going to report this to the forums and she said they didn't deserve to be bashed. I told her I agree they shouldn't be bashed and I wasn't going to do that, I was only going to tell the truth on what happened...
So, like I told here, from now on I will never spend a penny on Lyman products and anything I need will be bought from RCBS.
