RCBS customer service...great!

[Jasper1573]

Recently, the threads on the spindle of my RCBS FL resizing die became stripped so I emailed RCBS and asked if they would honor their warranty even though I didn't have the original purchase receipt.

The tech rep simply asked what caliber, and 3 days later, I received not only a brand new spindle, but also a new neck sizing ball.

Hats off to RCBS!

 

[loadedround]

RCBS Customer Service is one of the best in the business as far as I'm concerned.

 

[JimGun]

I have had the same experience with RCBS when contacting their customer service - They were competent, courteous, and quick. I am very impressed with the company.

 

[crimsoncomet]

Same here. RCBS is great to work with!

 

[Oathkeeper1775]

Good to know

Good customer service will go a long way. Great customer service is a reason to not worry (so much) about slightly or moderately higher prices.

I'm testing the manufacturer of my press right now; I sent an inquiry about my .71 disk sticking on my new deluxe turret.

I'm not expecting anything but a response of any type. Hopefully they will help me resove the sit.

We shall see.

Thanks

 

[Steve in PA]

The several times that I have had to contact their customer service, the service has been top notch.

 

[Geckgo]

This is good to know since i'll be picking up my rock chucker in about 2 weeks.

 

[Jimfern]

you can email them too for parts. rcbs.tech at ATK.COM (put spaces in there to try to save them from Spam). I emailed them last Tuesday for AmmoMaster parts and within a couple of hours the replied and said the parts were in the mail and I got them on Saturday.

 

[icanthitabarn]

They sent me a bent swaging rod no charge.

 

[nixdorf]

I just called RCBS to see about ordering a replacement small swager rod for my swagging die. I bent the old one trying to swager a .223 crimped primer pocket that had an obstruction in the case.

They send me out a replacement at no cost with no questions asked. A three minute phone call, and I was good to go. Its good to see customer service isn't dead yet.

 

[BlackJackJoe]

I agree. RCBS service has been great with me. Quick responses to questions and often provide parts at no charge.