codefour
Member
I have always liked RCBS products. My bench is loaded with them. They just seem to work well for me. Well, I managed some how to bend the case activation linkage on the powder measure of my Pro 2000 progressive press. I do not know how I did this. One of the nuts was gouging into the small metering drum causing scrape marks preventing smooth movement of the drum. Now the powder measure will not go back down to the lowered position.
So, this morning, I called their customer service department to buy replacement parts. I explained what happened. All the guy asked was for my name and shipping address. He sent all the replacement parts to me at NO COST! No questions were asked either. He apologized for the inconvienance and said it would ship today..!
Talk about a true, "no B.S. warranty".... I am true believer now. What a good company.
So, this morning, I called their customer service department to buy replacement parts. I explained what happened. All the guy asked was for my name and shipping address. He sent all the replacement parts to me at NO COST! No questions were asked either. He apologized for the inconvienance and said it would ship today..!
Talk about a true, "no B.S. warranty".... I am true believer now. What a good company.