They are an amazing company. I wore out an RS3 I bought in like 1984, and they sent me a brand new RS5 as a replacement since the RS3 has been discontinued. Anyway, the priming arm assembly they sent was for a different model, so I let them know and told them I would ship the wrong assembly back, if they would be kind enough to please send out the correct one. They sent me an e-mail and told me to not worry about, the new assembly is in the mail, so cool of them. Then when the new assembly arrived, it was yet again the wrong one, informed them of it, and they sent yet another one out, this one was the right assembly.
So now I have two brand new primer arm assemblies that go to who knows which press. they don't fit my old Rock Chucker or my RS no number. Oh ya, I also asked them which primer arm assembly I needed for my no number RS, got an e-mail the new assembly was in the mail.
I can't count the number of times they have taken care of me over the last 3+ decades, great company, great CS, and wonderful people. Back in the 80's I would send them a piece of fire formed brass and order my FL resizing die for what ever cartridge I had started reloading for. They would custom cut the dies for that rifle at no additional charge. I don't know if they do that for free any more, but they did it for me a couple times back then.
Then Ruger hooked me up recently with a completely new up graded stock and magazine with metal follower, another great company that fully supports our hobby, and that takes the best of care of it's customers.
GS
