ysr_racer
Member
Remington Customer Service Report:
I know Remington gets beaten up about their customer service, but I’ve got a different story.
I have a Rem 1187 Sporting Clays gun that’s about 4 or 5 years old. I shot it quite a bit before I bought my Browning 425. When I sold the 425 to buy a 525 I was again shooting my 1187 until my new gun arrived.
While I was shooting it, the magazine tube came detached from the receiver (See photo below).
I contacted Remington Customer Service and they instructed me to send it back to them instead of taking it to a repair station. They said it would take 4 to 6 weeks to repair, so I Fedex-ed it to them.
I called them after 2 weeks and they told me the mag tube had been repaired. Now they were just waiting for it to be refinished and to call back in another 2 weeks.
When I called back, they said the gun was boxed up and ready to ship. And guess what? 5 days later I had my gun. From start to finish it was total of 5 weeks, that’s right 5 weeks just like they said.
Last night was the first chance I had to shoot it and it shoots great. It shot a perfect 50/50 pattern at 30 yards. Right at the point of aim. It looks good too.
Say what you want about Remington, but they did right by me.
I know Remington gets beaten up about their customer service, but I’ve got a different story.
I have a Rem 1187 Sporting Clays gun that’s about 4 or 5 years old. I shot it quite a bit before I bought my Browning 425. When I sold the 425 to buy a 525 I was again shooting my 1187 until my new gun arrived.
While I was shooting it, the magazine tube came detached from the receiver (See photo below).
I contacted Remington Customer Service and they instructed me to send it back to them instead of taking it to a repair station. They said it would take 4 to 6 weeks to repair, so I Fedex-ed it to them.
I called them after 2 weeks and they told me the mag tube had been repaired. Now they were just waiting for it to be refinished and to call back in another 2 weeks.
When I called back, they said the gun was boxed up and ready to ship. And guess what? 5 days later I had my gun. From start to finish it was total of 5 weeks, that’s right 5 weeks just like they said.
Last night was the first chance I had to shoot it and it shoots great. It shot a perfect 50/50 pattern at 30 yards. Right at the point of aim. It looks good too.
Say what you want about Remington, but they did right by me.