Rock Island / Armscor really let me down...bad.

[Jim Watson]

What I’m saying is Ruger is actually capable of skillfully fixing the issues and fixing them timely.

But they did not build it right to start with and they did not fix everything on the first return.
Wouldn't really good customer service be sending out a correct product so you never got acquainted with the warranty clerk?

 

[buck460XVR]

Wouldn't really good customer service be sending out a correct product so you never got acquainted with the warranty clerk?

That would be quality control and odds are it's just a pipedream that every product that leaves the factory is flawless and without issues. Customer service is the assistance and guidance a company provides to people before, during, and after they buy a product or service. Generally has nuttin' to do with production and Quality Control.

If every manufacturer could and would produce only flawless and perfect products, there's never be a need for any type of warranty, not would there even be much of a need for Customer Service. That said, even the best of warranties are worthless without Customer Service. Customer Service is what makes for Brand Loyalty most of the time, even if one does get the occasional Lemon.

 

[JCooperfan1911]

But they did not build it right to start with and they did not fix everything on the first return.
Wouldn't really good customer service be sending out a correct product so you never got acquainted with the warranty clerk?

Alright, all I see is too stubborn guys not on the same wavelength lol.

Oopsies happen, what I am saying is Ruger handles them. Rock doesn’t. Same for others who do a lousy job. Some do better. That’s where I spend my $.

 

[NIGHTLORD40K]

Several years ago, I bought a S&W 686SSR just before Christmas. The cylinder had 6 chambers and 7 flutes. That meant that one of the chambers was right under a flute and was supported by only 0.1" of steel.
I tried to contact S&W, but they were closed for the holidays, so I took pictures and posted them on a bunch of gun forums.
That got action!
Long story, but now I have what might be the only 686SSR with an unfluted cylinder.

View attachment 1062394 View attachment 1062395

Holy cow, thats a good one, lol!

 

[KarateHottie93]

I have told my RIA story here a few times, its long and whiney, but the story ends with the following advice:
If you get a Lemon, RIA will tell you to "go F--- yourself."

Sorry you got cheated on that one. Send it in again, but if Arnell is still their "gunsmith", it probably won't get fixed. Send it enough times they may send you a working one.

Back then, they wouldn't pay shipping though, do they now?

They have in my case, forunately. If they didn't, I'd have already paid out a 3rd of the guns value.

 

[mjsdwash]

How long ago was that?

What matters to OP and other THR members is how RIA/Armscor responds to customer service requests now.

If current customer service is like what you posted, then so be it. If things have changed for the better, then things have changed.

A long time ago. I include it because if happened long after RIA gained its good reputation. So while many praise them, I want him to know they also still screw some customers. In my case the gun couldn't be fixed. The would not replace. The lied when I contacted them before spending $90 to ship the worthless junk. I told them there was no way to fix it, and I understand that im a dumb consumer. But I asked clearly IF they would replace a defective frame. They said yes. Their gunsmith is a liar. Thats the kind of company RIA is. I want the OP to understand this is not some personal thing.

I wish him well, and hope RIA has changed since then.

 

[SwampWolf]

How long ago was that?

What matters to OP and other THR members is how RIA/Armscor responds to customer service requests now.

When customers were treated shabbily by the customer "service" department in the past but the company later does a better job; kudos to them for the change for the better but they can't expect those whose yesteryear experiences were bad are going to be so forgiving in the here and now. There will always be a price to pay for poor quality, poor workmanship and/or poor service and the cost doesn't disappear very quickly, no matter how well the company tries to make amends later. Doing things right in the first place will save a lot of grief down the line for both customer and the business.

 

[LiveLife]

can't expect those whose yesteryear experiences were bad are going to be so forgiving in the here and now. There will always be a price to pay ... no matter how well the company tries to make amends later.

I do agree but this is "High Road" after all ... And life happens ... But how we choose to respond to life ... Now, that's what defines us. < See my signature line >

Carry on, however you choose to do so.

BTW, isn't there a war somewhere and people are dying and stuff?

 

[Paul7]

I had a RIA 1911 that was so bad they gave up on it and sent me a new one, which I promptly sold. Same thing happened with a Ruger LCP. Ruger was jerky about it to, told me to try different ammo, this during the Obama ammo shortage when there was no .380 to be found. Sorry, but a new gun should work with ANY factory ammo.