Guy B. Meredith
Member
Sent in my Ruger MK512 January 28 as bore has tool mark around circumference. Called Ruger to make sure UPS had delivered and asked turnaround time. Lady said about a month.
Called after the month was up, asked current timeframe. Answer after checking was that the technician still had it and it would probably be "a week or two".
Problems with this are I would really appreciate a reliable turnaround estimate I can count on. I would really like to understand the reasons for the turnaround time (too many guns, too few technicians, union rules or whatever). I would like to hear some hint of customer service interest in the voice of the lady on the other end of the line.
Called after the month was up, asked current timeframe. Answer after checking was that the technician still had it and it would probably be "a week or two".
Problems with this are I would really appreciate a reliable turnaround estimate I can count on. I would really like to understand the reasons for the turnaround time (too many guns, too few technicians, union rules or whatever). I would like to hear some hint of customer service interest in the voice of the lady on the other end of the line.