Customer service at Ruger

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monet61

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Hello all;

I have been involved with firearms in one way or another pretty much my whole life. I just had an experience with Ruger that I would like to share.

I have four Rugers. An old pre MKI .22, a 10-22, a Tactical Model Mini-14 and my favorite, an OMV that was born in about 92. (I think). Any how I've had it for at least 12 to 14 years. It is a .45 Colt and I love to shoot it. And shoot it I have.

So I decided a few weeks ago to send it to Ruger for a reblue. Sent my $130.00 and a note asking them to look it over and let me know if they needed any more money to repair anything that it needed. Today it came back to me with a really nice reblue. I got to checking the paper work and found that they had replaced the hammer, trigger, extractor housing and brand new Ruger white grips! And I have been charged nothing!

I don't know about you guys, but I was really surprised and happy with their customer service. I've always believed that they made rugged guns, but had never dealt with the factory before.

I believe that from now on, I'll be a little more vocal in my recommendation to friends regarding Rugers service.
 
Ruger CS has been great, here, too.

However... If you sent them a fully-gunsmithed .45 Colt with custom stag grips, they might ALSO have replaced your trigger, hammer, and grips... :eek:

Just know to talk to them first!:)
 
Yep. Mentioned this in another thread, but a friend who bout the LCP took it apart for cleaning after one of his first times out with it, and figured one of the recoil springs looked a little bent.. Called them up and the guy said without personally looking at it they couldn't be sure if it was supposed to be like that or not.. So they just sent him a new spring free of charge :)
 
It's threads like this that will always give a manufacturer a "bump" up on the list when I consider a new firearm.

Good to know there are still some companies that provide good (albeit GREAT) support.

Jonathan
 
This is really typical of Ruger's service. Did they do a full blue job on it? They recently disontinued the case color finish in favor of full bluing on the New Vaquero.
 
I've never personally sent a gun in to Ruger, but the gunshop/gunsmith I used to work for sometimes did, and it was always with results like this. They really have fantastic CS.
 
I bought a very loose Canadian police turn in GP100. I shipped it to Ruger to have them tighten it up. They went through it, replaced several parts and returned it to me in like new condition. My cost was postage. Ruger is simply outstanding!
 
love my gp100 3"ers and sp101 22lr. never had a problem with a ruger that needed c/s.good to know its there if i need it.

i have a old model super black i wont send for the transfer bar though.
love the trigger too much.load 1 skip 1 load 4 cock and decock.
 
I rarely hear anything bad about Rugers CS. And it usually involves someone being mad at them because they would not fix a gun for free when it had been run over by a train.

I talked to one person who said the president of Ruger personally called him about a problem and personally took care of the issue. And it was on a warranty stock, the guy was wanting a walnut stock with special grain and was just wondering if he could get one, and pay extra if need be. No charge.
This is second hand, third for you, so I cannot guarantee the 100% truth to this, but the person had no reason to lie.
 
Yes Ruger has great customer service. They don't seem to care if it's technically under their warranty period or not as they seem to take care of it for free. Another thing I've noticed is many companies make you pay for shipping even when the product is under warranty. Ruger doesn't seem to care if it's under warranty or not and sends out a shipping label right away so you can ship the gun to them free of charge. It's one of my favorite companies because of their customer support. Their products aren't always my favorite design, but they seem pretty good too.
 
Wow, this is good to hear. I have to send my mini 14 in and had reservations about it until now. Thanks for the reassurance.
 
I sent in my LCP when they did the recall.
They sent a pre-paid shipping label and from the day I sent it in to them to the day I got it back was 5 days total. They sent it back with free mag, and a hat to apologize for the inconvenience. Doesn't get better than that.
 
Ruger CS is indeed awesome; I've had two occasions outside of the LCP recall where they went above and beyond sending me parts for free.
 
A friend of my son's bought a battered P85 for $50 from a fellow soldier and found it had safety problems too. I looked it up on line and found the gun had been recalled; told him to contact Ruger; they sent a prepaid mailer and in a little over a month his gun was returned. At first he thought they sent a new gun, til he checked the serial #. New grips, reblued, and a list of about 20 parts replaced, as well as a test round to verify the safety. Had he bought this new, I would have expected something near, but this gun was not just 2nd hand but downright abused, but now he's got a P85 that's like new for $50 total.
 
I have no complaints on Ruger's CS the one time I used it. I bought a like-new but pre-owned SR9c. First time I shot it, one of the camblock pins came out. Called Ruger and confessed I was not the original owner. Lady said even at that, as the gun was <3 months old it was odd for that pin to come out. Sent me a prepaid shipping tag and less than two weeks later it was back in my hand.

Pushing my luck, I called a few months later about my GP100 binding just a bit with one cylinder - not enough to really lock it up, but enough to notice a bit more force needed to fire that one cylinder in either SA or DA. Lady said it should probably be checked, just to be sure it's not something serious but I would have to cover shipping. Not really complaining...but I haven't sent it in, yet.

Wonder if this is the differece between the New England factory (revolver) and Arizona (semi-auto)?

Q
 
To play the devil's advocate here, I do have a complaint with their service. If you send them an OM Blackhawk, or Super BH, they won't perform any work on it unless you agree to let them convert it to a transfer bar. That policy I wish they would change.
 
That policy I wish they would change.
Click to expand...
That's never gonna happen! However, if you remove the parts that they will replace anyway, you can always put them back in later. This is a good idea anyway because they do not always return the original parts.
 
That policy I wish they would change.
Click to expand...

Yeah, but you can blame the ******* who sued them for that policy. They have to protect themselves from our "justice" system.

I've had parts break on a Mini-14 and an 10/22. Ruger sent me new parts, for free, no questions asked, and I had them within days. Ruger lists prices for the parts, but it seems they never actually charge an owner. They take care of their customers, and they're friendly when they do it.
 
It has been my experience that the folks at Ruger's customer service operation go out of their way to take care of the folks on the other end of the line or computer. Thankfully, I've seldom had an issue that has required a firearm to back in for repairs; most all of my contact is for the purchase of items. If every gun company took its model from Ruger, we'd all be happy campers -- or at least happier campers.
 
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