I can't say enough good about Ruger's customer service. Fix what is wrong, ship it back. They will even walk you through a complex Mark III assembly problem (customer caused) over the phone. Taurus, on the other hand, sucks. Fifteen examples in the past year. Latest, we shipped a "Judge" with vastly oversized chamber throats back (after talking to the tech about it and he agreed to replace the cylinder) to Taurus. Letter explaining what was wrong (excessive leading due to gas cutting)......gun came back. Tech letter returned with it said, "jams, adjusted". Didn't do a damn thing. Customer, like us in the shop, most unhappy.
Ordered a scope mount from them once. Gave my credit card number. Was told it would ship next day. Three months later I remembered the order. Called them. "On backorder". When I asked them how that could be when it was in stock when I ordered and they'd send it out next day they said, "must have been sold before we could ship". Many problems with the 94 series of revolvers. Mostly lockup. Just got one back after the second trip back to the factory...or service center...still has a "sticky" bolt.
Ruger has never disappointed us with any warranty or other repair work. Also, they are next to last in the number of guns we've had to ship back.
O.K. Taurus lovers, take your shot. I have one left that I love...a Tracker 17 and it is everything I could want in a plinker/small varmint gun. I've had P85s, and other autos and they are fine. If you get a good one, rejoice. I'd stick with the medium frame revolvers and the autos and avoid the older Judges and 94s. I also have a late Judge with properly sized chamber throats and it is fine.
I look for abused Rugers and pick them up every time I can if the price is right. Ruger makes them right and I've never paid for anything other than shipping.