I bought a Liberty safe with manual dial in 2005.
We are in and out of the safe a lot, so after a year or so we had the Liberty dealer install a Sargent and Greenleaf (S&G) electronic keypad lock for the convenience.
Now and then it would buzz (but not open) after we entered the code, but it would always work the second time. Until last Sunday. It would just make a rattle after the code was entered. 30 or so tries did no good.
I called Liberty, who handed me off to S&G, who contacted a local locksmith. He came Wednesday and, while talking with an S&G person, did all the troubleshooting. Had to drill.
He drilled one hole and worked more than 2 hours but could not open it. Came back today and worked from 8 a.m. until about 1:30 p.m., drilling two more holes. Finally opened it just after noon.
The S&G electronic lock was apparently a dud. (The exterior keypad part functions fine.) Replaced the lock. But now I have three holes in the door (the locksmith did fill them with some material; only one shows under the keypad). And I missed about 9 hours of work.
The locksmith said it was the hardest home safe project he had encountered in 30 years. Also said he had never seen a S&G fail like that. Just my luck.
I am (with some hesitation) sticking with the keypad for now because it is so convenient when it works and the S&G brand has a good reputation. I am hoping my failed piece was a rare event.
I post here for your information and to ask if any of you have ever had a similar failure.
Any similar experiences?
We are in and out of the safe a lot, so after a year or so we had the Liberty dealer install a Sargent and Greenleaf (S&G) electronic keypad lock for the convenience.
Now and then it would buzz (but not open) after we entered the code, but it would always work the second time. Until last Sunday. It would just make a rattle after the code was entered. 30 or so tries did no good.
I called Liberty, who handed me off to S&G, who contacted a local locksmith. He came Wednesday and, while talking with an S&G person, did all the troubleshooting. Had to drill.
He drilled one hole and worked more than 2 hours but could not open it. Came back today and worked from 8 a.m. until about 1:30 p.m., drilling two more holes. Finally opened it just after noon.
The S&G electronic lock was apparently a dud. (The exterior keypad part functions fine.) Replaced the lock. But now I have three holes in the door (the locksmith did fill them with some material; only one shows under the keypad). And I missed about 9 hours of work.
The locksmith said it was the hardest home safe project he had encountered in 30 years. Also said he had never seen a S&G fail like that. Just my luck.
I am (with some hesitation) sticking with the keypad for now because it is so convenient when it works and the S&G brand has a good reputation. I am hoping my failed piece was a rare event.
I post here for your information and to ask if any of you have ever had a similar failure.
Any similar experiences?