Sending RCBS scale to Ohaus for repair anybody have any experiance with this process

[tom357mag]

I bought a 505 scale here from a forum member and it doesn't work. I called RCBS customer service for replacement parts and she told me to pack it up and ship it to Ohaus for repair free of charge. I will be shipping the scale out tommorow and was wondering if anybody did this before. Whats the turn around time and was the repair really free.
Thanks
Tom

 

[thertel]

Took about 2 weeks, but it was during 4th of July week last summer. It works just fine now and didn't cost anything. Though I seem to remember I paid shipping there, but it was negligible. RCBS really does seem to stand behind their gear. I got a large lot of used RCBS Dies presses and accessories and the few wonky/finicky items got fixed for the price of postage.

 

[Wil Terry]

OHAUS is a topnotch outfit who really knows their punkins around scales. If you wanna really good handloading scale be on the lookout for an OHAUS 304 DIAL-A-GRAIN and you will NEVER have any need for another scale if you live to be 140.

 

[fireman 9731]

Just out of curiosity..... whats wrong with it?

 

[308win]

A few years ago I sent in a 505 that wouldn't weigh accurately. OHause put in new beam pivot bearings (what ever they are called),l gave me a new thingy the pan sits in and pan, and calibrated the scale. It is still as good as new.

 

[tom357mag]

Just out of curiosity..... whats wrong with it?

The damper vane is rubbing on the front of the slot.

 

[fguffey]

Ohaus/RCBS, the RCBS is a life time thing, the Ohaus by Ohaus has a warranty that expires.

I have Ohaus scales and powder measures, one scale is a 311 cent o gram with a 4 beam poise and the Ohaus equivalent to the 10/10 RCBS with both beams, one in grains and the other in grams. I was curious about converting the 311 scale to grains, after they told me how much it would cost, I am no longer curious.

I was south of Seattle at a pawn shop, I was looking at a CP734 impact wrench when I was offered the scales, something like a 'tuffer sale' two for one, $40.00, that is like $20.00 each or purchase one and get the other for free.

F. GUffey

 

[tom357mag]

Just an update on this. I sent the scale back exactly 2 weeks ago today and when I got home there was a package from Ohaus at my front door. I would say thats great service. I really dont know for sure what they did other than give it a good cleaning but it works perfect so I felt I had to share my experiance with RCBS + Ohaus customer service.

 

[Sheldon]

Anyone have the address to ship a scale to Ohaus? I have a 10-10 scale that is pretty used up and in need of some repair.

 

[Mal H]

Sheldon - Google is your friend:

http://us.ohaus.com/us/en/home/support/regional-service-centers.aspx

 

[tom357mag]

You have to call RCBS and get a Return Authorization Number before you send it back and they will give you the address.

 

[Rokman]

I my experience, RCBS will take care of you.

 

[Mal H]

You have to call RCBS ...

Not all Ohaus scales are made for RCBS, but most (if not all) RCBS scales are Ohaus.

No need to call RCBS if you have a "native" Ohaus, or a Lyman Ohaus (like mine), etc.