Alright, I for one am getting very sick of the "were doing everybody a favor" attitude that is becoming more and more prevailant in gunshops, and apparently accross the united states.
me too. I do not do business with them.
Alright, I for one am getting very sick of the "were doing everybody a favor" attitude that is becoming more and more prevailant in gunshops, and apparently accross the united states.
Hmmm, my experience has been quite the opposite. I've only had my bike for about four years now but have been going to dealerships with family and friends for ten or twelve. Obviously some are friendlier than others but on average, customer service is much better than most gun shops.This also seems to be the attitude at nearly every Harley Davidson dealership I've been to in recent years.
Even my local shop (only been in the area for three years) is kinda hit and miss. I've done a couple transfers but so far no purchases because he doesn't carry what I like. Last week I was in there when a customer came in with a Mauser 1895 that had been shipped directly to him. The shopowner acted like he had committed a felony and I told them that anything made before 1898 didn't require a dealer transfer and could be shipped directly to its new owner. They simply ignored me.
Shoot Straight is not bad. I was a loyal customer to their flagship store in Apopka going back to the late `80's. There's a little bit of the arrogant prick factor with some of their employees but most of them are okay. I've known the manager, Larry, since I was a kid. Back when Wayne Blecha owned it. Brad's a good feller too. However, their "new" owner, Khalid, gives new meaning to "arrogant". Luckily he's one of those smart enough to employ folks who are better with customers than he is. His papa is not bad though, I think he still manages your Casselberry store.I've been going to one gun shop by me (Shoot Straight in Casselberry, for any central florida people) for quite some time now, have bought 4-5 guns from them, buy ammo there regularly, etc, and they're not bad. Most of the guys know me now and will greet me in a friendly fashion when I walk in, and are happy to help me out.
[It blows my mind in the age of Amazon, budsgunshop.com etc. that there are still business owners out there who haven't figured out if they want any chance of competing with the internet, they have to distinguish themselves with good service. Competing on price is a losing proposition, and a store that offers great service can usually get away with charging a higher price and still have a loyal customer base.
/QUOTE]
I agree, Lebowski.
Dusty, that's a good idea. Just be sure not to use the "Service with a smile" line in your ads. lol You may attract the wrong kind of customer.
Your original title sounds like a guide book of etiquette for employees of an exotic tan shop, yet perfectly worthy of your post, none the less.
Yes, the last firearm purchase I made was online and had to use a local gun shop for the FFL. Felt bad that I wasn't able to purchase ANYthing from him even when he offered me a 20 round box of GDHP's for $20 when I could get 50 online for $35.
As much as I wanted to show my appreciation, I just couldn't justify paying that ridiculous price.