So . . . Are the People at Your Local Gunshop a Bunch of Jerks?

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Honestly, I hate talking to people in gun shops. Everyone knows everything and cocky elitism runs deep. I like to go and look around in peace. Every Now and again I listen in on an interesting conversation.

Not saying I think everyone is a wiener or that I am right; it's just the vibe I get very often.
 
I've shopped at about 7 brick-and-mortar gun shops. Only one shop goes out of their way to be friendly. About 4 shops clearly have zero customer relations training, or they're not in the business for making a profit. Two smaller shops no longer have my business because they're downright uncivilized. In retrospect, I saw hardly any other customers in there.
 
I went to a local one to pickup some receivers I had been waiting on (an Aero Precision lower for AR, and a lower for a CETME[because I'd like to have the chance to sell one of my kit builds one day and I don't want to sell my bent DIY receivres with]). And I got to talking with two guys. They started talking about ammo so I pointed out they were massively over-priced but were pulling it off so good for them i guess, I'll keep bulk ordering and reloading I politely mentioned (it's two to five bucks cheaper per box of 50 on the bulk buys). So they got a little miffed (there weren't any other customers around). There was a gun rental rack right behind them and they started bad mouthing the Ruger SR9, they let me handle it kindly enough, and then I got the "well that trigger is worn in, most folks who have never shot a gun before like it, but they should get a real gun like a glock or sig."

Okay, Sigs are good guns and Glocks(depends who you ask, I like the Model 20) are good guns, but Ruger has produced quality semis for some years, yeah the P series were some ugly SOBs but they run like champs (like Volvos built during the 80s). And the SR9 recall was because of the dropping standard with the safety off. I've decided if I go back there to use the range, I'm renting the SR9, granted I recently got a P95 in a second-hand sale and I only really need one 9mm, but maybe a few months from now, and few thousand rounds of stocking up later, and refilling some spent savings, I'll pick one up, hopefully used and second hand.

Also the guys seemed lossed when I talked about FALs, Garands, BM59s, CETMEs, and S&W model revolvers. I know they shouldn't have to be geniuses but pickup a copy of Shotgun News from time to time and read a gun mag once in awhile. I don't want someone who has never had ridden a motorcycle trying to sell me a 1200cc bike.
 
Excluding Sportsmans Warehouse, I've got one shop where the guy is the least helpful he can be, and one shop where their nice as can be.

Sportsmans Warehouse on the other hand is a really great place to go to.
 
I think it depends more on the person. Not just that they work in a gun shop. I've met some good guys and some real jerks (know-it-alls).

A few weeks ago I was shopping for an XD-45 and found a shop near my work that had a few in stock. When I got there the owner was talking to a couple in their 50s. The man was ex-military, the woman had never touched a gun in her life. They were looking for something for her for HD.

She was asking many questions and by the questions she was asking you could tell she knew very little if anything at all about firearms. Some of the customers waiting to be served kept snickering and in some cases outright laughed at some of her questions.

The owner never broke his professionalism, never lost patience and answered every one of her questions thoroughly. He showed her several pistols explaining to her that it needed to feel right in her hand. He also gave her the names of a couple of places she could go to for training and the nearest range to her house for practice.

She ended up buying an XD-9 sub compact.

I also bought an XD-45 Service - he was a nice guy and had good prices! :D
 
I went into one gun store and was browsing their ridiculously over-priced rifle selection, and I asked to see one of them. I don't remember what kind it was, but I said something like "this shoots five fifty-six right?" (referring, of course to the 5.56x45mm round) and the guy looked at me like I was the biggest idiot in the whole world and said, "you mean the five-five-six?" Needless to say I haven't been back.
 
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Well gentlemen, I have several gun shops or sporting goods stores within an
hours drive of my residence; but being employed in firearm's sales myself, I
will refrain from defaming other's. All I would like to add, at our store our
owner's took over a 100 year old operation from their father and grand-
father in a business that was built on common courtesy, respect for
other's, quality merchandise, and the best prices in town~! All of that
started a'round 1900; today these grandsons are co-owner's, and the
same traditions apply. ;) :)
 
I will reply to this thread the same way that I reply to all of the other like-threads. I have never had a problem finding a gun shop with friendly, helpful staff. If a shop doesn't have that, I let someone in charge know and never return.

Maybe I've just been lucky.
 
I guess I'm lucky. The shop I deal with is ran by the gunsmith. He knows guns and doesn't B.S. you to sell you something.

When I go in he says "hello Thomas". He knows its me when I call on the phone. If I want a gun I call up and tell him what I want. No deposit needed. He always gets it in 3 days or less. I bought a Kahr CW9 from him. The total out the door was less than Cheaper Than Dirt wanted for the gun before taxes.

Its an old time gun shop with a wood stove and a bunch of old farts sitting around it drinking coffee. The owner hates computers and as far as I know doesn't even own a fax machine. Its like stepping back in time. I do all my business there.

The place is Bill's gun Shop in Ft Worth next to Alpine shooting range. The owner is James Sheid.
 
Several gunshops around here that I frequent. Only one is usually staffed with snooty gun snobs, the others are friendly and helpful. Maybe because I'm female, the guys don't have to puff all up and try to be tough? Don't know. :scrutiny:
 
It is occasionally possible to turn the tables on Captain Jerk -- when, for example, he lowballs an offer to purchase another customer's gun, you want it, and you have ready cash. I do not recommend this tactic if you expect to do further business with the Captain. But man, it's fun.
 
I've found the people at the shop I frequent to be very knowledgeable, friendly, helpful, and all around good "guy"(some are women). Even the owner is friendly and will stop whatever he's doing to talk to you. This is amazing, because he really is a busy guy. He owns 2 pretty big gun hops and shooting ranges that I know of, maybe more. If you are in MN I strongly recommend them!!!

Also, they move a lot of firearms, and ALWAYS have a good supply of EBRs!

http://billsgs.com/
 
I don't know where the hell some of you people go...every gun shop I have ever gone to has had employees/salespersons more then happy to help.
I think the internet just brings out the whiners of the gun populance...
 
We have great local gun shops. I'm not counting Gander Mountain and Bass Pro, etc. Those are stores that just happen to sell some guns.

The shop I frequent about 105 miles NW of here is really great too. They still ask about my father and it's been 2 years since he moved 30 miles up the road to assisted living and quit shooting. A few months ago the owner kept the staff 15 minutes past closing on a Friday night while he showed me his African safari photo album. I know he was trying to sell me a safari and a new rifle or two, but it wasn't a hard sell he was doing.

The shop on the corner by my folks' new place isn't very big, but they're nice too. They still remember me - I bought used Rohrbaugh from them about 2 years ago and paid cash. It was the only gun in the store that wasn't sort of an entry-level hunting gun. That's what sells to the farmers and college students. And the Mennonites and Amish I guess. What do I know.

Hey, maybe it's me that's gotten nicer over the past 40 or 50 years. That, or my hearing is even worse than I think it is and I don't hear what they're saying. It helps when you buy something once in a while and don't make it look like somebody's pulling your teeth while they pick your pocket.

My advice: Invest in a box of 28 ga., they'll follow you around and hand you every gun in the store trying to make a sale. Why? If you have a 28 ga. you'll buy anything and don't mind spending money. :)

John
 
I've scratched my head a few times over this, and come to a few conclusions.

Gun shop employees are expendable. HIGHLY expendable. It's way too easy to find mall ninjas who are willing to work for $8-9 an hour and be able to get a store discount. This means it will be difficult to find and hold good, knowledgeable employees. If you are the one guy who pays $12 instead of $9, you may attract the best employees, but you will also be constantly wondering if you are wasting that extra $3 an hour when none of your competitors do it. This is also why you notice employees popping up in different shops if you pay attention.

I've had mostly bad experiences from employees. ficticious advice, THE UNLICENSED PRACTICE OF LAW, not being willing to admit that they just don't know something. What I seem to find is, the store OWNERS and sometimes SOME of the management is knowledgeable, and they keep just enough oversight to keep their guys out of trouble, (personally inspecting all sales paperwork, listening enough to keep them out of BIG trouble,) and the rest of the time they just let them do what they want, if they do something REALLY stupid, they're easy to replace.
 
I think the internet just brings out the whiners of the gun populance...

You're on to me. :D

Really, I don't have a lot of experience with gun shops . . . my OP involved just one. And they truly are not pleasant to deal with, an attitude that seems to pervade every dealing I've had with them.

Unfortunately, it's the one nearest me and it's a nice store, with a state-of-the-art range. OTOH, I've had some excellent experiences with other stores I've dealt with over the phone and/or via the web. From the rumblings I'm hearing here, my experiences aren't exclusive to this shop, though some have found places that really excellent.

If anyone knows of such a place around northeast Illinois, I'd be happy to give them my business . . . and then post glowing reviews here.
 
It's not uncommon in ANY boutique shop that caters to a small market. It's not just about gun shops.
QFT

Try shopping at Guitar Shops, or small Fly Fishing shops.


I have yet to run into any gun shop jerks ... ran into a couple idiots here and there, but I generally know my stuff and what I'm looking for so I usually ignore their inanities (lots of fun buying 9mm JHPs from an idiot that tells you you might as well pack a .22 if you're not going to pack a .45).
 
My local gun shop owner is great, it's the "volunteer" non-paid "help" that sits around the counter that are the PITAs.

The owner is a young guy, very helpful, will order anything that you want. It's the locals that pick his shop as a hang-out that are the pain in the rear (PITA).

I recently found that he just got a shipment of .375 Winchester in. I bought what boxes he had in stock. Comments from the un-paid "help" were along the lines of, "That's gonna cost extra, 'coz of the fresh powder, har-de-har-har."

No, it's expensive because it's a discontinued caliber with fans that like to use it.

The total rang up (over $300), along with a few boxes of .357 and 9mm SD ammo, and the peanut gallery got quiet, having not spent a dime, there.

Just aggravating. The young man who owns the place works his tail off. How can he get rid of the redneck riff-raff who does run business off? They do, occasionally, buy a bit, but are hardly big spenders.

I am sure that many gun shop owners are in the same situation, and could lose their temper/patience once in a while with people. Anyone in retail does.

I have sympathy for the honest gun dealers/smiths, and the types that they have to deal with.
 
To the contrary. The guy I deal with (and have for some time, and will continue to into the future) is a consumate gentleman, an all-around good guy -- a former LEO who goes out of his way to do the job right, to make his customers happy, to place orders in a timely fashion, to keep his transfer fees ($25) reasonable, to do what it takes to get the job done correctly. Even in this crazy time, when everyone and their mother is breathing down his neck to seal the deal before "something happens" (wink wink, nudge nudge), Mick Cook is on it and stays on it.

Perhaps what I like best about him is that every deal you make isn't the one that he's been looking for all his life -- the one that will seal his retirement -- as is the case with so many people in sales. I think he recognizes that slow and steady wins the race.

His shop is MCL Class III in Salem. If you are in the area, be sure to swing by.
 
If anyone knows of such a place around northeast Illinois, I'd be happy to give them my business . . . and then post glowing reviews here.

If I worked at a gunstore in NE Illinois Id be bent about it too.
 
Continuing-

I'm very fortuante to work for a privately owned, family oriented hunting and
fishing sporting goods store. NO, we are not part of a larger chain type store!
Being a RETIRED LEO, I don't necessarily work for the wages or the discounts;
as it gives me a chance too get away from the house, cuz I work on a part
-time basis. Also, my family [including myself] have been friends of the owners
for a very long time. Over the year's, I have spent thousands of $$$$$$ with
their business; mainly because of the friendship that I have built with the
co-owner's over the years. They are fine, hard working, Christian people;
all ways willing too help those persons less fortunate than themselves~!

Simmons Sporting Goods
2001-2nd Avenue North
Bessemer, AL 35020
PX: (205) 425-4720 or (205) 426-0490


Clay and Peter Simmons co-owner's
 
I frequent two different shops. One is a small business run by an ex LEO out of his basement. He knows his stuff, is friendly to a fault and will talk your ear off in a nice way. There's always the same group of 'friends' hanging out there when you go in but they too are very knowledgable and like to gab. Even though he's a bit out of my way, I like doing business with him. The other is a large shop with a range attached. Of the four counter guys, two are friendly and are willing to spend time with you showing you what you ask to see and answering questions. The other two...not so much. I always smile and say hello to all of them when I'm there and am treated well for the most part.
 
My issue with local gun store employees is they are all amateur political analysts and they try to talk up a gun by saying it will soon be banned. Everyone appears to think they are the new Dick Morris and know exactly what gun laws are going to pass and when. They often times mention some unknown or little known politican or PAC and try to talk people into making purchases not on needs but on what the politicans want banned.
 
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