There are no Academy stores near me, but they were offering free shipping so I ordered some Remington ammo during Rem's rebate period. Bad move. I ordered the day the rebate period started, Nov. 24., but the online shipping confirmation showed it ordered on the 23. That won't work for the rebate, so I called two days later, the 26th,, and after several attempts to make contact, and being disconnected a few times, a 45 minute hold time finally got me an agent. I cancelled that order, and reordered 5 boxes of .38Spl. Online confirmation shows the 5 box order and the money total for 5 boxes. After almost 2 weeks, the shipment shows up today, with 1 box of ammo, and no explanation. I call again, 20 minute wait time to customer service for existing orders. The agent had no idea what happened to the balance of the order, "maybe it's coming from another warehouse", or where the balance of my money is. Hmmm, aren't you the person who is supposed to know? She puts me on hold again, with a more soothing music selection this time, and disappears for 25 minutes until the connection gets broken. The rebate has to be postmarked by the 19th, or it's void. Needless to say, I'm not thrilled with Academy or their customer service. First time I've ever ordered from them, and no doubt the last. Is this generally how they do business?