loose noose
Member
Yesterday, I got my new spring from RCBS for my case detector arm, and installed it with little to no problem. However I also ordered two of those little knurled screws 8-32. Anyway, they sent me the 1/4-28X1/2.
I gave them a call back and after being on hold for about 5-10 minutes I get this guy "Shane" on the line and before I had anything to say he says something to the effect "I'm sorry I can't help you, you'll have to call back tomorrow" and hung up on me.
Well, I called back and got in touch with the young lady that put me on hold the first time and explained to her what had just happened. She apologized and asked if I wanted to be put on hold again or have one of their reps give me a call back, I elected to be called back.
Shortly thereafter I received a call from the rep and explained what I needed and he said it would be sent out. I also asked if the company that answered the phone had bought out RCBS to which he replied no that is just our parent company.
Does anyone here have any idea what is going on with RCBS I never in all my years of dealing with RCBS had anyone like Shane answer and hang up on me before I had a chance to say what my business was? Sorry for being so lengthy.
I gave them a call back and after being on hold for about 5-10 minutes I get this guy "Shane" on the line and before I had anything to say he says something to the effect "I'm sorry I can't help you, you'll have to call back tomorrow" and hung up on me.
Well, I called back and got in touch with the young lady that put me on hold the first time and explained to her what had just happened. She apologized and asked if I wanted to be put on hold again or have one of their reps give me a call back, I elected to be called back.
Shortly thereafter I received a call from the rep and explained what I needed and he said it would be sent out. I also asked if the company that answered the phone had bought out RCBS to which he replied no that is just our parent company.
Does anyone here have any idea what is going on with RCBS I never in all my years of dealing with RCBS had anyone like Shane answer and hang up on me before I had a chance to say what my business was? Sorry for being so lengthy.