whatnickname
Member
Amazing and bad for business too. Most people that buy Kimbers aren’t beginners.
Amazing and bad for business too. Most people that buy Kimbers are beginners.
Guns don’t need to “lubricated” they only need a very light coat of oil to protect against corrosion. They are not reciprocating machinery. They are no parts that will wear out without oil. The steel is hardened and that provides enough lubricity to the parts to out last your great grandchildren.
When I call a manufacturer with a very basic and legitimate question and end up with a customer service representative on the phone that 1) does not know firearms from doorknobs and 2) basically blows me off they're gonna get called out for it. And I frankly don't care who takes issue with my calling her out by name. But I'll end my reply with the way that "Dawn" ended our conversation: Have a nice day. Sounds kind of dismissive doesn't it?Like the gun. But I think the OP is going over board on the Customer Service Rep. Was she rude, did not offer help etc. That would be different. I am confused. Did you think she was technical support? I have talked to many CS reps from other manufactures over the years and most are pleasant and do their best or send over to Tech assistant. To know every part of all the different firearms and manuals is unreasonable for her position and the smarmy comment about the ladies room does not say much about the Op as a Gentleman especially using her name. Maybe she was new. Every been new on a job? I think he could have handled this better.
I also wonder if there are instructional video's etc. on cleaning etc. available on line. I know Ruger has them. I would have done some research before even calling CS.
Sounds kind of dismissive doesn't it?
It does a bit, but I'm sure they are trained to end each call with well wishes to the customer, and I'm not sure how else she would end the call other than adding "Sorry we couldn't be of more help."Have a nice day. Sounds kind of dismissive doesn't it?
Most experienced gun owners I know have an idea where the firearm needs to be lubed. If unsure of the exact points, direct that question at a gunsmith. I would bet the majority would tell to minimize the use of lubricants because they are an attractant to dirt and grime. If you use Hoppes 90 or similar product for cleaning...remember that they are petroleum based and should provide for the majority of lubrication.Amazing and bad for business too. Most people that buy Kimbers aren’t beginners.
When I call a manufacturer with a very basic and legitimate question and end up with a customer service representative on the phone that 1) does not know firearms from doorknobs and 2) basically blows me off they're gonna get called out for it. And I frankly don't care who takes issue with my calling her out by name. But I'll end my reply with the way that "Dawn" ended our conversation: Have a nice day. Sounds kind of dismissive doesn't it?
Okay then. I’ve made contact with the original owner. He bought the revolver new and never fired it. Never cleaned it. Wonder why Kimber filled the lock-work with grease? Kind of interesting???
My thoughts exactly. I know there are many people who routinely totally strip firearms, but I access only the areas needed to be cleaned. I've never read any manual saying that full disassembly is required or recommended. Now sometimes with semi-autos I will remove the firing pin and extractor but that's as far as I go.
Tell me about it. Just lost a tiny spring on another gun that is going to cost me $15.00 to replace with shipping. Already have spent a hour looking for it. And it will turn up. About 6 months later.I’m not a fan of removing side plates. My nightmare of having small springs or pieces go “pling!” and be lost forever, is too real.
After you step on it.Just lost a tiny spring on another gun that is going to cost me $15.00 to replace with shipping. Already have spent a hour looking for it. And it will turn up. About 6 months later
I would take a guess to say there there are a few knowledgeable revolver guys on this very forum and even a few that might own a Kimber K6 that could have helped with any questions. Especially something like lubrication. Personally, I would not want to be in a customer service job for all the Whiskey in Ireland. Dealing with the Public is for the pits. I bet every 10th call is some jerk just waiting to wail on them.
After you step on it.
Boots are made for walking-and also serve as a small parts finder. Bare feet work even better; especially if the small part you're searching for is sharp.