I'm an insurance adjuster. I see this sort of argument all the time. "I could have been killed." Okay, you could have been killed. But you weren't killed. And we will speak to the level of your actual loss, not a "coulda been."
Why do people take things out of context? The only reason that situation was used was to make a point that the responses garnered would have been much different, but because where the weapon malfunctioned it is more light hearted in nature apparently.
So many things taken out of context here.
Though there is some comical attachments to people debating what customer service is with someone who's job function is to provide said customer service (even as a technical analyst) to multimillion dollar clients.
In this thread we learn that some people will make up anything (usually its about mansions, cars, and hot women), in this case knowing anything about customer service. Having been in the industry in some form or another for 15 years its easy to see the knee high gathering when people try to talk like they have an understanding of one of the
most important factors that decides if a company sinks or swims.
(Taurus even acknowledged at NRA meeting of 2012 that they dropped the ball in this department and they are redirecting resources to tighten this area up. Companies don't make an announcement like this unless their bottom line is being effected. They don't do this stuff to be "nice" - they do it because a business exists to make money, not be your friend.)
What if this was my only pistol? And now its broken and I have nothing to defend myself while its getting repaired. Luckily its not - but I feel for anyone who managed to scape together a few extra pennies in this economy and now their only means of self defense could be gone from one to who knows how many weeks.
So much single minded theorycrafting going on here.
I knew it was pretty much a wash when people started using terms like "hold my hand" or "cry with me" which pretty much means the bottom of the barrel has been reached and now exaggerations are being employed because a lack of any other avenue is available.
To think that so much could come from just expecting a simple word like "Sorry" would be put up in equal terms like someone ranting they want free stuff (read; extra swag or mags) cause something broke.
Anyhow, suppose I'll update once I get it back and how long it took.
Edit:
Let me interject in this before it gets any more out of hand - I have a REAL good idea who you talked to. He is ALWAYS like that, to anybody that calls. He's the kind of guy that would sound the same if the building was on fire, or in the middle of an earthquake. He's good people, just so laid back sounding that it's incredible. You will get exactly what you need as fast as he can get it to you, as he doesn't WORK like he talks. I can say that from personal experience.
I'm sorry it wasn't quite the experience you wanted, and I have spoken to almost everyone that works there except Alice. Be glad Mike Eagleshield doesn't work there any more - he was the ONLY CZ certified gunsmith in the US for a long time, and the crankiest man on Earth.
Let us know, (everyone seeing this? I'm ASKING HIM TO SHARE!!!), how long it take and what the results are, please? Thank you.
I won't dispute this. Considering my pistol has not been repaired yet I cannot comment on the speed or capability of their workers.
The post merely comments on the front line support of the company.